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~isPartOf:"Journal of internet commerce"
~subject:"Consumer behaviour"
~subject:"EFQM Excellence Model"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
EFQM Excellence Model
Dienstleistungsqualität
26
Service quality
26
Konsumentenverhalten
20
Customer satisfaction
19
Kundenzufriedenheit
19
E-commerce
17
Electronic Commerce
17
Online retailing
16
Online-Handel
16
Beziehungsmarketing
9
Relationship marketing
9
Website
7
Einzelhandel
5
Quality management
5
Qualitätsmanagement
5
Retail trade
5
e-service quality
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Internet
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Innovation adoption
3
Innovationsakzeptanz
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Internet marketing
3
Online-Marketing
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Product quality
3
Produktqualität
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online shopping
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service quality
3
Adoption
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Brand image
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China
2
Clothing
2
Customer service
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Digitale Dienste
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E-Government
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E-government
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Abdullah, A. B. M.
1
Ahmad, Asad
1
Alarcón-del-Amo, María-del-Carmen
1
Balasubramanian, Sreejith
1
Bhatnagar, Amit
1
Chawla, Deepak
1
Chi, Ting
1
Constantinides, Efthymios
1
Dhaigude, Soma Amol
1
Duarte, Paulo
1
Dutta, Tanusree
1
Elliott, Kevin M.
1
Gajjar, Hasmukh
1
Ghose, Sanjoy
1
Ghosh, Tathagata
1
Haug, James C.
1
Huckabee, Allen
1
Jackson, Jonathan E.
1
Jain, Nikunj Kumar
1
Keskar, Mugdha Y.
1
Khan, Mohammed Naved
1
Kumar, Rajiv
1
Lorenzo-Romero, Carlota
1
Meng, Juan
1
Mohan, Bijuna C.
1
Mummalaneni, Venkatapparao
1
Murad, Md. Wahid
1
Noroozi, Nasim
1
Nuri, Bagher Asgarnezhad
1
Pandey, Neeraj
1
Pandey, Shweta
1
Pavur, Robert J.
1
Rahman, Obaidur
1
Rasool, Aaleya
1
Rodrigues, Gwendolyn
1
Sachan, Amit
1
Sadh, Ashish
1
Saha, Swapan Kumar
1
Sarabdeen, Jawahitha
1
Sebastianelli, Rose
1
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Journal of internet commerce
Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
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ECONIS (ZBW)
20
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1
Logistics service quality in online shopping : a bibliometric analysis
Dhaigude, Soma Amol
;
Mohan, Bijuna C.
- In:
Journal of internet commerce
22
(
2023
)
1
,
pp. 157-188
Persistent link: https://www.econbiz.de/10013547784
Saved in:
2
The asymmetric role of perceived quality and perceived risk in consumers' Try-Before-You-Buy model acceptance intention
Xu, Xun
;
Jackson, Jonathan E.
- In:
Journal of internet commerce
22
(
2023
)
4
,
pp. 455-479
Persistent link: https://www.econbiz.de/10014372836
Saved in:
3
The role of online experience in the relationship between service convenience and future purchase intentions
Saha, Swapan Kumar
;
Duarte, Paulo
;
Silva, Susana C.
; …
- In:
Journal of internet commerce
22
(
2023
)
2
,
pp. 244-271
Persistent link: https://www.econbiz.de/10014288101
Saved in:
4
Electronic banking service quality : perception of customers in the Greater Accra Region of Ghana
Tetteh, Joseph Emmanuel
- In:
Journal of internet commerce
21
(
2022
)
1
,
pp. 104-131
Persistent link: https://www.econbiz.de/10012801988
Saved in:
5
Relational dynamics between customer engagement, brand experience, and customer loyalty : an empirical investigation
Rasool, Aaleya
;
Shah, Farooq Ahmad
;
Tanveer, Muhammad
- In:
Journal of internet commerce
20
(
2021
)
3
,
pp. 273-292
Persistent link: https://www.econbiz.de/10012549662
Saved in:
6
Examining the impact of e-retailing convenience dimensions on behavioral intention : the mediating role of satisfaction
Kumar, Rajiv
;
Sachan, Amit
;
Dutta, Tanusree
- In:
Journal of internet commerce
19
(
2020
)
4
,
pp. 466-494
Persistent link: https://www.econbiz.de/10012312287
Saved in:
7
Blueprint for retail website design : attracting and retaining millennial online shoppers
Wright, Linda Berns
;
Haug, James C.
;
Huckabee, Allen
- In:
Journal of internet commerce
18
(
2019
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012179574
Saved in:
8
The effect of internet service quality on consumers' purchase behavior : the role of satisfaction, attitude, and purchase intention
Zarei, Ghasem
;
Nuri, Bagher Asgarnezhad
;
Noroozi, Nasim
- In:
Journal of internet commerce
18
(
2019
)
2
,
pp. 197-220
Persistent link: https://www.econbiz.de/10012179575
Saved in:
9
Mobile commerce website success : antecedents of consumer satisfaction and purchase intention
Chi, Ting
- In:
Journal of internet commerce
17
(
2018
)
3
,
pp. 189-215
Persistent link: https://www.econbiz.de/10011987455
Saved in:
10
Internet banking : a review (2002-2016)
Keskar, Mugdha Y.
;
Pandey, Neeraj
- In:
Journal of internet commerce
17
(
2018
)
3
,
pp. 310-323
Persistent link: https://www.econbiz.de/10011987482
Saved in:
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