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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Market : review for marketing theory and practice"
~subject:"Salespeople"
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Search: "Customer relationship management"
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Salespeople
Beziehungsmarketing
258
Relationship marketing
258
Consumer behaviour
109
Konsumentenverhalten
109
Customer satisfaction
72
Kundenzufriedenheit
72
Dienstleistungsqualität
68
Service quality
68
Lieferantenmanagement
32
Supplier relationship management
32
Customer value
27
Kundenwert
27
Dienstleistungssektor
24
Service industry
24
Customer service
23
Kundenservice
23
Customer integration
22
Kundenintegration
22
Social Web
22
Social web
22
Verkaufspersonal
22
USA
21
United States
21
Beschwerdemanagement
18
Brand management
18
Complaint management
18
Markenführung
18
Viral marketing
16
Virales Marketing
16
relationship marketing
16
Marketing management
15
Marketingmanagement
15
customer satisfaction
15
Arbeitsverhalten
14
Confidence
14
Dienstleistung
14
Services
14
Vertrauen
14
Work behaviour
14
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English
22
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Brown, Tom
2
Homburg, Christian
2
Rapp, Adam A.
2
Ruyter, Ko de
2
Schmitz, Christian
2
Wieseke, Jan
2
Agnihotri, Raj
1
Ahearne, Michael
1
Alavi, Sascha
1
Altman, Daniel
1
Andzulis, James "Mick"
1
Ardyan, Eliya
1
Arnold, Todd
1
Arnold, Todd J.
1
Barnes, Donald C.
1
Bartholomew, Darrell E.
1
Bauer, András
1
Bhattacharya, C. B.
1
Black, William C.
1
Blazevic, Vera
1
Bock, Dora E.
1
Boichuk, Jeffrey P.
1
Bolander, Willy
1
Bornemann, Torsten
1
Brady, Michael
1
Brady, Michael K.
1
Collier, Joel E.
1
Cote, Joseph A.
1
Folse, Judith Anne Garretson
1
Franke, George R.
1
Frieß, Maximilian
1
Gabler, Colin B.
1
Ganesan, Shankar
1
Gremler, Dwayne D.
1
Grewal, Dhruv
1
Grewal, Rajdeep
1
Gáti, Mirkó
1
Habel, Johannes
1
Hall, Zachary R.
1
Haumann, Till
1
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Journal of marketing
Journal of service research : JSR
Market : review for marketing theory and practice
Industrial marketing management : the international journal for industrial and high-tech firms
49
The journal of personal selling & sales management : JPSSM
40
The journal of business & industrial marketing
25
Journal of business research : JBR
21
Journal of the Academy of Marketing Science
20
Journal of retailing and consumer services
18
Journal of personal selling & sales management
17
The service industries journal
8
Journal of business-to-business marketing
7
Journal of retailing
7
European journal of marketing : EJM
6
International journal of hospitality management
5
International journal of retail & distribution management
5
Journal of business ethics : JOBE
5
Marketing intelligence & planning
5
The Oxford handbook of strategic sales and sales management
5
Asia Pacific journal of marketing and logistics
4
Journal of financial services marketing : JFSM
4
Journal of marketing channels : ... distribution systems, strategy, and management
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Journal of service research
4
Journal of strategic marketing
4
The journal of services marketing
4
Business horizons
3
European journal of marketing
3
Gabler Edition Wissenschaft
3
International journal of logistics : research and applications
3
Journal of managerial issues : JMI
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Psychology & marketing
3
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
3
SpringerLink / Bücher
3
The international journal of bank marketing : IJBM
3
The journal of applied business research
3
Working paper series : WPS
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Australasian marketing journal
2
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ECONIS (ZBW)
22
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1
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10
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22
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date (oldest first)
1
Understanding the impact of relationship disruptions
Schmitz, Christian
;
Frieß, Maximilian
;
Alavi, Sascha
; …
- In:
Journal of marketing
84
(
2020
)
1
,
pp. 66-87
Persistent link: https://www.econbiz.de/10012176435
Saved in:
2
Investigating the impact of salespersons' use of technology and social media on their customer relationship performance in B2B settings
Gáti, Mirkó
;
Mitev, Ariel
;
Bauer, András
- In:
Market : review for marketing theory and practice
30
(
2018
)
2
,
pp. 165-176
Persistent link: https://www.econbiz.de/10011994843
Saved in:
3
Factors that influence the relationship between customer information quality and salesperson performance
Udayana, Ida Bagus Nyoman
;
Prayekti
;
Ardyan, Eliya
- In:
Market : review for marketing theory and practice
31
(
2019
)
2
,
pp. 187-207
Persistent link: https://www.econbiz.de/10012160305
Saved in:
4
Sales representative departures and customer reassignment strategies in business-to-business markets
Shi, Huanhuan
;
Sridhar, Shrihari
;
Grewal, Rajdeep
; …
- In:
Journal of marketing
81
(
2017
)
2
,
pp. 25-44
Persistent link: https://www.econbiz.de/10011697520
Saved in:
5
Salesperson solution involvement and sales performance : the contingent role of supplier firm and customer-supplier relationship characteristics
Panagopoulos, Nikolaos G.
;
Rapp, Adam A.
;
Ogilvie, …
- In:
Journal of marketing
81
(
2017
)
4
,
pp. 144-164
Persistent link: https://www.econbiz.de/10011734912
Saved in:
6
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
7
The emergent field of organizational frontlines
Singh, Jagdip
;
Brady, Michael
;
Arnold, Todd
;
Brown, Tom
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
Saved in:
8
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
9
Know your customer : how salesperson perceptions of customer relationship quality form and influence account profitability
Mullins, Ryan R.
;
Ahearne, Michael
;
Lam, Son K.
;
Hall, …
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 38-58
Persistent link: https://www.econbiz.de/10010463459
Saved in:
10
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
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