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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service research : JSR"
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Beziehungsmarketing
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Ruyter, Ko de
Kumar, V.
10
Palmatier, Robert W.
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Wieseke, Jan
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Homburg, Christian
7
Verhoef, Peter C.
6
Eisingerich, Andreas B
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Haws, Kelly L.
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Auh, Seigyoung
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Beatty, Sharon E.
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Sesé, F. Javier
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Wangenheim, Florian von
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Alavi, Sascha
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Dong, Beibei
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Falk, Tomas
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Ferraro, Rosellina
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Lilien, Gary L.
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Journal of marketing
Journal of service research : JSR
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of the Academy of Marketing Science
4
Journal of retailing
2
Contemporary research in e-branding
1
Emergent strategies for e-business processes, services, and implications : advancing corporate frameworks
1
International journal of electronic commerce : IJEC
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of business research : JBR
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Journal of economic psychology : research in economic psychology and behavioral economics
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ECONIS (ZBW)
6
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1
Getting smart : learning from technology-empowered frontline interactions
Marinova, Detelina
;
Ruyter, Ko de
;
Huang, Ming-Hui
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 29-42
Persistent link: https://www.econbiz.de/10011647479
Saved in:
2
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
3
Generating sales while providing service : a study of customer service representatives' ambidextrous behavior
Jasmand, Claudia
;
Blazevic, Vera
;
Ruyter, Ko de
- In:
Journal of marketing
76
(
2012
)
1
,
pp. 20-37
Persistent link: https://www.econbiz.de/10009729595
Saved in:
4
Principles and principals : do customer stewardship and agency control compete or complement when shaping frontline employee behavior?
Scheper, Jeroen
;
Falk, Tomas
;
Ruyter, Ko de
;
Jong, Ad de
; …
- In:
Journal of marketing
76
(
2012
)
6
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009670272
Saved in:
5
Return on interactivity : the impact of online agents on newcomer adjustment
Köhler, Clemens F.
;
Rohm, Andrew J.
;
Ruyter, Ko de
; …
- In:
Journal of marketing
75
(
2011
)
2
,
pp. 93-108
Persistent link: https://www.econbiz.de/10008935841
Saved in:
6
Customer-to-customer interactions: broadening the scope of word of mouth research
Libai, Barak
;
Bolton, Ruth
;
Bügel, Marnix S.
;
Ruyter, Ko de
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 267-282
Persistent link: https://www.econbiz.de/10008652134
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