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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service research : JSR"
~subject:"Kundenservice"
~subject:"Salespeople"
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Search: "Customer relationship management"
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Kundenservice
Salespeople
Beziehungsmarketing
241
Relationship marketing
241
Consumer behaviour
100
Konsumentenverhalten
100
Customer satisfaction
66
Kundenzufriedenheit
66
Dienstleistungsqualität
63
Service quality
63
Lieferantenmanagement
29
Supplier relationship management
29
Customer value
27
Kundenwert
27
Dienstleistungssektor
24
Service industry
24
Customer service
23
Customer integration
22
Kundenintegration
22
USA
21
United States
21
Social Web
19
Social web
19
Verkaufspersonal
19
Beschwerdemanagement
18
Complaint management
18
Brand management
16
Markenführung
16
Viral marketing
16
Virales Marketing
16
Dienstleistung
14
Services
14
relationship marketing
14
Arbeitsverhalten
13
Work behaviour
13
customer satisfaction
13
B-to-B-Marketing
12
Business-to-business marketing
12
Dienstleistungsmarketing
12
E-commerce
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36
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36
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English
36
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Ruyter, Ko de
4
Schmitz, Christian
3
Wieseke, Jan
3
Alavi, Sascha
2
Beatty, Sharon E.
2
Brown, Tom
2
Gremler, Dwayne D.
2
Habel, Johannes
2
Homburg, Christian
2
Korschun, Daniel
2
Rapp, Adam A.
2
Sirianni, Nancy J.
2
Zablah, Alex R.
2
Agnihotri, Raj
1
Ahearne, Michael
1
Altman, Daniel
1
Andrews, Michelle
1
Andzulis, James "Mick"
1
Arnold, Todd
1
Arnold, Todd J.
1
Barnes, Donald C.
1
Bartholomew, Darrell E.
1
Bhattacharya, C. B.
1
Bitner, Mary Jo
1
Black, William C.
1
Blazevic, Vera
1
Bock, Dora E.
1
Boichuk, Jeffrey P.
1
Bolander, Willy
1
Bone, Sterling A.
1
Bornemann, Torsten
1
Brady, Michael
1
Brady, Michael K.
1
Brown, Stephen Walter
1
Challagalla, Goutam
1
Collier, Joel E.
1
Cote, Joseph A.
1
Dacin, Peter A.
1
Dagger, Tracey S.
1
Danaher, Peter J.
1
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Journal of marketing
Journal of service research : JSR
Industrial marketing management : the international journal for industrial and high-tech firms
52
Journal of business research : JBR
51
Journal of retailing and consumer services
51
The journal of services marketing
41
The journal of personal selling & sales management : JPSSM
40
International journal of hospitality management
32
The journal of business & industrial marketing
28
Journal of the Academy of Marketing Science
26
The service industries journal
23
Journal of service research
19
Journal of personal selling & sales management : JPSSM
18
SpringerLink / Bücher
18
Journal of retailing
13
Journal of service theory and practice
11
European journal of marketing
10
European journal of marketing : EJM
10
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Service business
9
Services marketing quarterly
9
International journal of business and economics
8
International journal of services and operations management
8
Journal of business-to-business marketing
8
Journal of hospitality marketing & management
8
Marketing intelligence & planning
8
Psychology & marketing
8
Business horizons
7
Gabler Edition Wissenschaft
7
International journal of retail & distribution management
7
Journal of service management
7
Journal of strategic marketing
7
Springer eBook Collection / Business and Economics
7
The journal of applied business research
7
Asia Pacific journal of marketing and logistics
6
International journal of services, economics and management
6
Journal of business ethics : JOBE
6
Journal of financial services marketing : JFSM
6
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ECONIS (ZBW)
36
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date (oldest first)
1
Highlighting effort versus talent in service employee performance : customer attributions and responses
Leung, Fine F.
;
Kim, Sara
;
Tse, Caleb H.
- In:
Journal of marketing
84
(
2020
)
3
,
pp. 106-121
Persistent link: https://www.econbiz.de/10012214934
Saved in:
2
Understanding the impact of relationship disruptions
Schmitz, Christian
;
Frieß, Maximilian
;
Alavi, Sascha
; …
- In:
Journal of marketing
84
(
2020
)
1
,
pp. 66-87
Persistent link: https://www.econbiz.de/10012176435
Saved in:
3
The unintended consequence of price-based service recovery incentives
Kanuri, Vamsi K.
;
Andrews, Michelle
- In:
Journal of marketing
83
(
2019
)
5
,
pp. 57-77
Persistent link: https://www.econbiz.de/10012176134
Saved in:
4
Sales representative departures and customer reassignment strategies in business-to-business markets
Shi, Huanhuan
;
Sridhar, Shrihari
;
Grewal, Rajdeep
; …
- In:
Journal of marketing
81
(
2017
)
2
,
pp. 25-44
Persistent link: https://www.econbiz.de/10011697520
Saved in:
5
Salesperson solution involvement and sales performance : the contingent role of supplier firm and customer-supplier relationship characteristics
Panagopoulos, Nikolaos G.
;
Rapp, Adam A.
;
Ogilvie, …
- In:
Journal of marketing
81
(
2017
)
4
,
pp. 144-164
Persistent link: https://www.econbiz.de/10011734912
Saved in:
6
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
7
The emergent field of organizational frontlines
Singh, Jagdip
;
Brady, Michael
;
Arnold, Todd
;
Brown, Tom
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
Saved in:
8
Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.
;
Sirianni, Nancy J.
;
Korschun, Daniel
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011648260
Saved in:
9
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
10
Know your customer : how salesperson perceptions of customer relationship quality form and influence account profitability
Mullins, Ryan R.
;
Ahearne, Michael
;
Lam, Son K.
;
Hall, …
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 38-58
Persistent link: https://www.econbiz.de/10010463459
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