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~language:"eng"
~language:"fin"
~language:"hun"
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services
7
Dienstleistung
5
Services
5
Customer satisfaction
4
Kundenzufriedenheit
4
Beziehungsmarketing
3
Dienstleistungsqualität
3
Lieferantenmanagement
3
Relationship marketing
3
Service quality
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B2B marketing
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IT-gestütztes Marketing
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Bartholomew, Darrell E.
1
Becerril-Arreola, Rafael
1
Berry, Leonard L.
1
Bornemann, Torsten
1
Bradlow, Eric T.
1
Brown, Tom
1
Colm, Laura
1
Dotzel, Thomas
1
Dubé, Laurette
1
Fader, Peter
1
Franke, George R.
1
Grewal, Dhruv
1
Guiltinan, Joseph P.
1
Hamilton, Rebecca W.
1
Keh, Hean Tat
1
Kirmani, Amna
1
Lantzy, Shannon
1
Ordanini, Andrea
1
Pang, Jun
1
Parasuraman, A.
1
Puccinelli, Nancy M.
1
Schweidel, David A.
1
Seldin, Daniel
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Shankar, Venkatesh
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Sunder, Sarang
1
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1
Thompson, Debora V.
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Wilcox, Keith
1
Zablah, Alex R.
1
Zeithaml, Valarie A.
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1
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Journal of marketing
The service industries journal
66
The journal of services marketing
61
Journal of service management
59
Journal of business research : JBR
55
Journal of service research : JSR
44
SpringerLink / Bücher
32
Services marketing quarterly
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of production economics
24
Journal of retailing and consumer services
24
Journal of service research
24
The journal of business & industrial marketing
22
International journal of services technology and management
21
Working Paper
21
International journal of hospitality management
19
Service business
19
Working paper / National Bureau of Economic Research, Inc.
18
European journal of operational research : EJOR
17
The science of service systems
17
European journal of marketing : EJM
15
European review of service economics and management
15
Handbook of service science ; [Vol. 1]
15
International journal of services and operations management
15
The handbook of innovation and services : a multi-disciplinary perspective
15
ZEW Discussion Papers
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
NBER working paper series
14
Working Papers / eSocialSciences
14
Working paper
14
Discussion paper / Centre for Economic Policy Research
13
Meddelanden från Svenska Handelshögskolan
13
International journal of quality and service sciences
12
NBER Working Paper
12
International journal of contemporary hospitality management
11
International journal of production research
11
International journal of services and standards
11
Managing service quality : MSQ ; an international journal
11
Research policy : policy, management and economic studies of science, technology and innovation
11
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ECONIS (ZBW)
12
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1
Hospital portfolio strategy and patient choice
Sunder, Sarang
;
Thirumalai, Sriram
- In:
Journal of marketing
88
(
2024
)
1
,
pp. 53-76
Persistent link: https://www.econbiz.de/10014582820
Saved in:
2
Dynamic governance matching in solution development
Colm, Laura
;
Ordanini, Andrea
;
Bornemann, Torsten
- In:
Journal of marketing
84
(
2020
)
1
,
pp. 105-124
Persistent link: https://www.econbiz.de/10012176453
Saved in:
3
The relative effects of business-to-business (vs. business-to-consumer) service innovations on firm value and firm risk : an empirical analysis
Dotzel, Thomas
;
Shankar, Venkatesh
- In:
Journal of marketing
83
(
2019
)
5
,
pp. 133-152
Persistent link: https://www.econbiz.de/10012176178
Saved in:
4
Doing well versus doing good : the differential effect of underdog positioning on moral and competent service providers
Kirmani, Amna
;
Hamilton, Rebecca W.
;
Thompson, Debora V.
; …
- In:
Journal of marketing
81
(
2017
)
1
,
pp. 103-117
Persistent link: https://www.econbiz.de/10011636864
Saved in:
5
Service satisfaction-market share relationships in partnered hybrid offerings
Becerril-Arreola, Rafael
;
Zhou, Chen
;
Srinivasan, Raji
; …
- In:
Journal of marketing
81
(
2017
)
5
,
pp. 86-103
Persistent link: https://www.econbiz.de/10011749865
Saved in:
6
Consumers' response to commercials : when the energy level in the commercial conflicts with the media context
Puccinelli, Nancy M.
;
Wilcox, Keith
;
Grewal, Dhruv
- In:
Journal of marketing
79
(
2015
)
2
,
pp. 1-18
Persistent link: https://www.econbiz.de/10010507913
Saved in:
7
How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.
;
Franke, George R.
;
Brown, Tom
; …
- In:
Journal of marketing
76
(
2012
)
3
,
pp. 21-40
Persistent link: https://www.econbiz.de/10009778042
Saved in:
8
Process and outcome interdependency in frontline service encounters
Zhenfeng, Ma
;
Dubé, Laurette
- In:
Journal of marketing
75
(
2011
)
3
,
pp. 83-98
Persistent link: https://www.econbiz.de/10009161352
Saved in:
9
Customer reactions to service separation
Keh, Hean Tat
;
Pang, Jun
- In:
Journal of marketing
74
(
2010
)
2
,
pp. 55-70
Persistent link: https://www.econbiz.de/10003995122
Saved in:
10
Understanding service retention within and across cohorts using limited information
Schweidel, David A.
;
Fader, Peter
;
Bradlow, Eric T.
- In:
Journal of marketing
72
(
2008
)
1
,
pp. 82-94
Persistent link: https://www.econbiz.de/10003643026
Saved in:
1
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