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Search: subject:"Customer satisfaction"
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Customer satisfaction
51
Kundenzufriedenheit
51
Beziehungsmarketing
23
Relationship marketing
23
Dienstleistungsqualität
19
Service quality
19
customer satisfaction
16
Consumer behaviour
13
Konsumentenverhalten
13
Beschwerdemanagement
6
Complaint management
6
Arbeitszufriedenheit
5
Dienstleistungssektor
5
Job satisfaction
5
Service industry
5
Börsenkurs
4
Capital income
4
Kapitaleinkommen
4
Marketing
4
Portfolio selection
4
Portfolio-Management
4
Share price
4
USA
4
United States
4
service failure
4
Customer integration
3
Firm performance
3
Immaterielle Güter
3
Immaterielle Werte
3
Intangible assets
3
Intangible goods
3
Kundenintegration
3
Lieferantenmanagement
3
Meta-Analyse
3
Meta-analysis
3
Supplier relationship management
3
Unternehmenserfolg
3
customer loyalty
3
intangibles
3
marketing-finance interface
3
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Undetermined
20
Free
3
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Article
52
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Article in journal
52
Aufsatz in Zeitschrift
52
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English
52
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Homburg, Christian
5
Fornell, Claes
4
Wieseke, Jan
4
Hult, G. Tomas M.
3
Kumar, V.
3
Morgeson, Forrest V., III.
3
Bharadwaj, Sundar G.
2
Brady, Michael K.
2
Haumann, Till
2
Keiningham, Timothy
2
Luo, Xueming
2
Mitra, Debanjan
2
Morgan, Neil A.
2
Rego, Lopo L.
2
Tuli, Kapil R.
2
Umashankar, Nita
2
Verhoef, Peter C.
2
Affonso, Felipe M.
1
Agarwal, Manoj Kumar
1
Aksoy, Lerzan
1
Allard, Thomas
1
Allen, B. J.
1
Anand, Ankit
1
Andrews, Michelle
1
Arora, Sandeep
1
Auh, Seigyoung
1
Bahadir, S. Cem
1
Bamberger, Boas
1
Bartholomew, Darrell E.
1
Becerril-Arreola, Rafael
1
Bhagwat, Yashoda
1
Bharadwaj, Sundar
1
Bolton, Ruth M.
1
Bornemann, Torsten
1
Brakus, J. Jos̆ko
1
Brown, Tom
1
Brusco, Michael J.
1
Chan, Kimmy Wa
1
Cooil, Bruce
1
Dahl, Darren W.
1
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Published in...
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Journal of marketing
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Journal of air transport management
88
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
73
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
SpringerLink / Bücher
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
53
Journal of retailing
52
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
52
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1
Despite efficiencies, mergers and acquisitions reduce firm value by hurting
customer
satisfaction
Umashankar, Nita
;
Bahadir, S. Cem
;
Bharadwaj, Sundar
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 66-86
Persistent link: https://www.econbiz.de/10013258787
Saved in:
2
How political identity shapes
customer
satisfaction
Fernandes, Daniel
;
Ordabayeva, Nailya
;
Han, Kyuhong
; …
- In:
Journal of marketing
86
(
2022
)
6
,
pp. 116-134
Persistent link: https://www.econbiz.de/10013438834
Saved in:
3
Wage inequality : its impact on
customer
satisfaction
and firm performance
Bamberger, Boas
;
Homburg, Christian
;
Wielgos, Dominik M.
- In:
Journal of marketing
85
(
2021
)
6
,
pp. 24-43
Persistent link: https://www.econbiz.de/10012662136
Saved in:
4
Shedding light on the dark side of firm lobbying : a customer perspective
Vadakkepatt, Gautham G.
;
Arora, Sandeep
;
Martin, Kelly D.
; …
- In:
Journal of marketing
86
(
2022
)
3
,
pp. 79-97
Persistent link: https://www.econbiz.de/10013258851
Saved in:
5
Customer
satisfaction
and its impact on the future costs of selling
Lim, Leon Gim
;
Tuli, Kapil R.
;
Grewal, Rajdeep
- In:
Journal of marketing
84
(
2020
)
4
,
pp. 23-44
Persistent link: https://www.econbiz.de/10012231605
Saved in:
6
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
7
Platform exploitation : when service agents defect with customers from online service platforms
Zhou, Qiang
;
Allen, B. J.
;
Gretz, Richard T.
;
Houston, …
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10013258793
Saved in:
8
Serendipity : chance encounters in the marketplace enhance consumer satisfaction
Kim, Aekyoung
;
Affonso, Felipe M.
;
Laran, Juliano
; …
- In:
Journal of marketing
85
(
2021
)
4
,
pp. 141-157
Persistent link: https://www.econbiz.de/10012593259
Saved in:
9
Service satisfaction-market share relationships in partnered hybrid offerings
Becerril-Arreola, Rafael
;
Zhou, Chen
;
Srinivasan, Raji
; …
- In:
Journal of marketing
81
(
2017
)
5
,
pp. 86-103
Persistent link: https://www.econbiz.de/10011749865
Saved in:
10
The service-profit chain : a meta-analytic test of a comprehensive theoretical framework
Hogreve, Jens
;
Iseke, Anja
;
Derfuß, Klaus
;
Eller, …
- In:
Journal of marketing
81
(
2017
)
3
,
pp. 41-61
Persistent link: https://www.econbiz.de/10011697835
Saved in:
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