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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"zho"
~person:"Benoit, Sabine"
~person:"Klaus, Philipp"
~person:"Rosenbaum, Mark"
~person:"Sharma, Piyush"
~subject:"Auslandsverlagerung"
~subject:"Consumer behaviour"
~subject:"Hong Kong"
~subject:"Interkulturelles Management"
~subject:"Unternehmensdienstleistung"
~type_genre:"Article in journal"
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Auslandsverlagerung
Consumer behaviour
Hong Kong
Interkulturelles Management
Unternehmensdienstleistung
Konsumentenverhalten
20
Dienstleistungsqualität
18
Service quality
18
Customer satisfaction
15
Kundenzufriedenheit
15
Beziehungsmarketing
12
Relationship marketing
12
Dienstleistung
7
Services
7
Customer experience
5
Customer service
5
Kundenservice
5
Cross-cultural management
4
Dienstleistungssektor
4
Einzelhandel
4
Retail trade
4
Service industry
4
Cross-cultural competence
3
Hongkong
3
Intercultural service encounters
3
Interkulturelle Kompetenz
3
Professional services
3
Well-being
3
Beschwerdemanagement
2
Business services
2
Call centre
2
Callcenter
2
Competence
2
Complaint management
2
Conceptual
2
Cross-cultural relations
2
Cultural identity
2
Digital
2
Digitization
2
Gender
2
Gerechtigkeit
2
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Article
23
Book / Working Paper
1
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Article in journal
Aufsatz in Zeitschrift
24
Collection of articles of several authors
1
Sammelwerk
1
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English
Chinese
Author
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Benoit, Sabine
Klaus, Philipp
Rosenbaum, Mark
Sharma, Piyush
Harris, Lloyd C.
8
Mattila, Anna S.
7
Piacentini, Maria
7
Carlson, Jamie
6
Hogg, Margaret K.
6
Belk, Russell W.
5
Daunt, Kate L.
5
Hollebeek, Linda D.
5
Michaelidou, Nina
5
Veer, Ekant
5
Beatson, Amanda
4
McKechnie, Sally
4
Mitchell, Vincent-Wayne
4
Szmigin, Isabelle
4
Tadajewski, Mark
4
Tynan, Caroline
4
Walsh, Gianfranco
4
Zolfagharian, Mohammadali
4
Banister, Emma N.
3
Baron, Steve
3
Broderick, Amanda J.
3
Carrigan, Marylyn
3
Dennis, Charles
3
Devlin, James F.
3
Dootson, Paula
3
Edvardsson, Bo
3
Garry, Tony
3
Hamilton, Kathy
3
Jafari, Aliakbar
3
Jayawardhena, Chanaka
3
Johnson, Lester W.
3
Kim, Namwoon
3
Luk, Sherriff T. K.
3
Maclaran, Pauline
3
Martin, Drew
3
Moraes, Caroline
3
Neale, Larry
3
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Published in...
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Journal of marketing management : MM
The journal of services marketing
Journal of retailing and consumer services
16
Journal of business research : JBR
11
Marketing intelligence & planning
5
European journal of marketing : EJM
4
Journal of international consumer marketing
3
Journal of service research : JSR
3
International journal of market research
2
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of service management
2
Journal of service research
2
Psychology & marketing
2
The journal of product & brand management
2
Business horizons
1
European journal of marketing
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of retail & distribution management
1
International marketing review
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of euromarketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of retailing
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
1
Managing service quality : MSQ ; an international journal
1
The international journal of bank marketing : IJBM
1
The international review of retail, distribution and consumer research
1
The service industries journal
1
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ECONIS (ZBW)
24
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1
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24
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1
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
2
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
3
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
4
Commentary: vulnerable consumers in service settings
Rosenbaum, Mark
;
Seger-Guttmann, Tali
;
Giraldo, Mario
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 309-312
Persistent link: https://www.econbiz.de/10011742682
Saved in:
5
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
6
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
7
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Saved in:
8
Understanding vulnerable, stigmatized, and marginalized consumers in service settings
Rosenbaum, Mark
(
ed.
);
Seger-Guttmann, Tali
(
ed.
); …
-
2017
Persistent link: https://www.econbiz.de/10011742608
Saved in:
9
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
10
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
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