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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~type:"article"
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Search: subject_exact:"Customer orientation"
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Customer satisfaction
Beziehungsmarketing
264
Relationship marketing
264
Consumer behaviour
93
Konsumentenverhalten
93
Dienstleistungsqualität
82
Service quality
82
Kundenzufriedenheit
73
Customer integration
33
Kundenintegration
33
Brand management
21
Markenführung
21
Brand image
20
Internet marketing
20
Markenimage
20
Online-Marketing
20
Beschwerdemanagement
19
Betriebliche Wertschöpfung
19
Complaint management
19
Confidence
19
Customer service
19
Customer value
19
Kundenservice
19
Kundenwert
19
Lieferantenmanagement
19
Supplier relationship management
19
Value creation
19
Vertrauen
19
Marketing management
18
Marketingmanagement
18
Social Web
17
Social web
17
Taiwan
17
Emotion
14
customer loyalty
14
Bank
13
customer satisfaction
13
Dienstleistungssektor
12
Service industry
12
E-commerce
11
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English
73
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Coelho, Filipe
2
Vázquez Casielles, Rodolfo
2
Addo, Prince Clement
1
Adhikari, Kishalay
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Alsalameen, Motasem
1
Alves, Helena
1
Amin, Muslim
1
Amirtha, Raman
1
Arici, Hasan Evrim
1
Asare, Andy Ohemeng
1
Augusto, Mário Gomes
1
Balboni, Bernardo
1
Barrera, Ramón Barrera
1
Baum, Tom
1
Bergel, Maxi
1
Berthiaume, Bilitis
1
Bomfim, Emerson Luiz
1
Boukis, Achilleas
1
Bowden, Jana
1
Briggs, Elten
1
Brock, Christian
1
Brun, Isabelle
1
Bueno, Eduardo Veiga
1
Butcher, Ken
1
Cai, Ruiying
1
Cantor, Victor John M.
1
Carlson, Jamie
1
Carrión, Gabriel Cepeda
1
Cetin, Gurel
1
Chang, Chia-Wen
1
Chang, Chun-Ming
1
Chen, Hsi-Tien
1
Chen, Li-Fei
1
Chen, Mei-fang
1
Chi, Christina Geng-Qing
1
Chiang, Yi-fang
1
Chih, Wen-hai
1
Choi, Byung-ho
1
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Published in...
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Journal of marketing management : MM
The service industries journal
Journal of retailing and consumer services
256
Journal of business research : JBR
143
International journal of hospitality management
137
The journal of services marketing
108
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
53
Tourism management : research, policies, practice
50
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Cogent business & management
47
Journal of service research : JSR
44
Service business
42
Services marketing quarterly
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
32
The journal of business & industrial marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Psychology & marketing
30
Journal of service research
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of marketing
22
Journal of retailing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
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ECONIS (ZBW)
73
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73
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
3
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
4
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
5
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
6
Transforming tourists' intentions through destination engagement : insights from transformative learning theory
Kumar, Navin
;
Panda, Rajeev Kumar
;
Adhikari, Kishalay
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 688-715
Persistent link: https://www.econbiz.de/10013362139
Saved in:
7
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
8
Customer engagement and purchase intention in live-streaming digital marketing platforms
Addo, Prince Clement
;
Fang, Jiaming
;
Asare, Andy Ohemeng
; …
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 767-786
Persistent link: https://www.econbiz.de/10012623973
Saved in:
9
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
10
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
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