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~isPartOf:"Journal of marketing management : MM"
~subject:"Customer satisfaction"
~subject:"Value creation"
~type:"article"
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Search: subject_exact:"Customer orientation"
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Customer satisfaction
Value creation
Beziehungsmarketing
80
Relationship marketing
80
Consumer behaviour
30
Konsumentenverhalten
30
Brand image
14
Customer integration
14
Kundenintegration
14
Markenimage
14
Brand management
11
Kundenzufriedenheit
11
Markenführung
11
Marketing management
10
Marketingmanagement
10
Internet marketing
9
Online-Marketing
9
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9
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Dienstleistungsqualität
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Großbritannien
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co-creation
4
customer experience
4
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16
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16
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English
16
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Baumann, Jasmin
1
Bowden, Jana
1
Bridson, Kerrie
1
Carlson, Jamie
1
Christodoulides, George
1
Coelho, Filipe
1
Crowther, Philip
1
Donlan, Leah
1
Díaz Martín, Ana María
1
El-Manstrly, Dahlia
1
Evans, Jody
1
Evanschitzky, Heiner
1
Gabbott, Mark
1
Harrison, Tina
1
Hartley, Stephanie
1
Hollebeek, Linda D.
1
Holzmüller, Hartmut H.
1
Johnson, Lester W.
1
Khanyapuss Punjaisri
1
Le Meunier-FitzHugh, Kenneth
1
Leckie, Civilai
1
McKechnie, Sally
1
Michaelidou, Nina
1
Minkiewicz, Joanna
1
Naumann, Kay
1
Nyadzayo, Munyaradzi
1
Rahman, Mohammad Mafizur
1
Richard, James E.
1
Rosenberger, Philip J.
1
Rudd, John
1
Sharma, Narendra K.
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Sousa, Carlos M. P.
1
Srivastava, Kavita
1
Suárez Álvarez, Leticia
1
Tynan, Caroline
1
Vázquez Casielles, Rodolfo
1
Yngfalk, Anna Fyrberg
1
Zhang, Annie
1
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Journal of marketing management : MM
Journal of retailing and consumer services
274
Journal of business research : JBR
172
International journal of hospitality management
144
The journal of services marketing
119
Industrial marketing management : the international journal for industrial and high-tech firms
71
The service industries journal
71
Journal of hospitality marketing & management
66
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
59
Tourism management : research, policies, practice
55
Journal of strategic marketing
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Journal of service management
51
Cogent business & management
49
The journal of business & industrial marketing
49
Journal of service research : JSR
48
Service business
48
Services marketing quarterly
46
Asia Pacific journal of marketing and logistics
40
The TQM journal : the international review of organizational improvement
38
Journal of the Academy of Marketing Science
37
The international journal of bank marketing : IJBM
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
35
Journal of service research
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
28
International journal of quality and service sciences
26
The international review of retail, distribution and consumer research
26
Journal of marketing
25
European journal of marketing : EJM
24
Journal of service theory and practice : JSTP
24
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of retailing
23
Journal of Asian finance, economics and business : JAFEB
21
Journal of hospitality and tourism insights
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
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ECONIS (ZBW)
16
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16
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1
Exploring the relationship between individual values and the customer orientation of front-line employees
Sousa, Carlos M. P.
;
Coelho, Filipe
- In:
Journal of marketing management : MM
29
(
2013
)
15/16
,
pp. 1653-1679
Persistent link: https://www.econbiz.de/10010235028
Saved in:
2
Antecedents of consumer brand engagement and brand loyalty
Leckie, Civilai
;
Nyadzayo, Munyaradzi
;
Johnson, Lester W.
- In:
Journal of marketing management : MM
32
(
2016
)
5/6
,
pp. 558-578
Persistent link: https://www.econbiz.de/10011483114
Saved in:
3
Understanding communal and individual customer experiences in group-oriented event tourism : an activity theory perspective
Carlson, Jamie
;
Rahman, Mohammad Mafizur
;
Rosenberger, …
- In:
Journal of marketing management : MM
32
(
2016
)
9/10
,
pp. 900-925
Persistent link: https://www.econbiz.de/10011612533
Saved in:
4
Making value co-creation a reality : exploring the co-creative value processes in customer-salesperson interaction
Baumann, Jasmin
;
Le Meunier-FitzHugh, Kenneth
- In:
Journal of marketing management : MM
31
(
2015
)
3/4
,
pp. 289-316
Persistent link: https://www.econbiz.de/10010512567
Saved in:
5
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
6
How do consumers co-create their experiences? : an exploration in the heritage sector
Minkiewicz, Joanna
;
Evans, Jody
;
Bridson, Kerrie
- In:
Journal of marketing management : MM
30
(
2014
)
1/2
,
pp. 30-59
Persistent link: https://www.econbiz.de/10010338665
Saved in:
7
Interpreting value in the customer service experience using customer-dominant logic
Tynan, Caroline
;
McKechnie, Sally
;
Hartley, Stephanie
- In:
Journal of marketing management : MM
30
(
2014
)
9/10
,
pp. 1058-1081
Persistent link: https://www.econbiz.de/10010411295
Saved in:
8
A critical examination of service loyalty measures
El-Manstrly, Dahlia
;
Harrison, Tina
- In:
Journal of marketing management : MM
29
(
2013
)
15/16
,
pp. 1834-1861
Persistent link: https://www.econbiz.de/10010235007
Saved in:
9
Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri
;
Evanschitzky, Heiner
;
Rudd, John
- In:
Journal of marketing management : MM
29
(
2013
)
9/10
,
pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
Saved in:
10
"It's not us, it's them!" : rethinking value co-creation among multiple actors
Yngfalk, Anna Fyrberg
- In:
Journal of marketing management : MM
29
(
2013
)
9/10
,
pp. 1163-1181
Persistent link: https://www.econbiz.de/10010195000
Saved in:
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