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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Journal of service research : JSR"
~subject:"Konsumentenverhalten"
~subject:"Kundenwert"
~subject:"Salespeople"
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Search: "Customer relationship management"
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Subject
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Konsumentenverhalten
Kundenwert
Salespeople
Beziehungsmarketing
216
Relationship marketing
216
Consumer behaviour
85
Customer satisfaction
69
Kundenzufriedenheit
69
Dienstleistungsqualität
62
Service quality
62
relationship marketing
29
Lieferantenmanagement
28
Supplier relationship management
28
Dienstleistungssektor
27
Service industry
27
Confidence
19
Customer value
19
Vertrauen
19
USA
17
United States
17
Customer service
16
Kundenservice
16
Customer integration
15
Dienstleistung
15
Kundenintegration
15
Services
15
Beschwerdemanagement
14
Complaint management
14
Dienstleistungsmarketing
14
Emotion
14
Services marketing
14
Viral marketing
13
Virales Marketing
13
Einzelhandel
12
Retail trade
12
Verkaufspersonal
11
Betriebliche Wertschöpfung
9
Marketing management
9
Marketingmanagement
9
Social Web
9
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Online availability
All
Undetermined
39
Type of publication
All
Article
104
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
105
Aufsatz in Zeitschrift
105
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
105
Author
All
Evanschitzky, Heiner
3
Gil Saura, Irene
3
Verhoef, Peter C.
3
Aksoy, Lerzan
2
Auh, Seigyoung
2
Bebber, Suélen
2
Benoit, Sabine
2
Deitz, George D.
2
Dong, Beibei
2
Doorn, Jenny van
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Faßnacht, Martin
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Lemon, Katherine N.
2
Milan, Gabriel Sperandio
2
Mittal, Vikas
2
Nor Asiah Omar
2
Parasuraman, A.
2
Quach, Sara
2
Rafaeli, Anat
2
Reinartz, Werner J.
2
Ruyter, Ko de
2
Seiders, Kathleen
2
Sesé, F. Javier
2
Sivakumar, K.
2
Sweeney, Jillian C.
2
Thaichon, Paramaporn
2
Walsh, Gianfranco
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Wiesel, Thorsten
2
Zou, Shaoming
2
Zuraidah Zainol
2
Achen, Rebecca M.
1
Agnihotri, Raj
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
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Published in...
All
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of service research : JSR
Journal of retailing and consumer services
475
Journal of business research : JBR
402
International journal of hospitality management
176
Industrial marketing management : the international journal for industrial and high-tech firms
135
The journal of services marketing
129
Journal of the Academy of Marketing Science
102
The journal of product & brand management
100
The journal of brand management : an international journal
83
The service industries journal
81
Journal of strategic marketing
79
Cogent business & management
77
International journal of contemporary hospitality management
76
Psychology & marketing
76
Journal of hospitality marketing & management
74
Journal of retailing
73
Asia Pacific journal of marketing and logistics
71
Journal of marketing
70
Journal of travel and tourism marketing
69
Journal of service management
62
SpringerLink / Bücher
61
Marketing intelligence & planning
59
The journal of business & industrial marketing
58
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
56
The international review of retail, distribution and consumer research
56
European journal of marketing : EJM
55
Tourism management : research, policies, practice
53
Services marketing quarterly
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
International journal of retail & distribution management
49
Service business
47
The international journal of bank marketing : IJBM
47
International journal of internet marketing and advertising : IJIMA
45
International journal of retail and distribution management
42
The journal of personal selling & sales management : JPSSM
42
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
41
International journal of electronic marketing and retailing : IJEMR
39
Business horizons
38
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Source
All
ECONIS (ZBW)
105
Showing
1
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10
of
105
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date (oldest first)
1
Performing under pressure : winning customers through improvisation in team selling
Hill, Katerina E.
;
Bush, Victoria D.
;
Vorhies, Douglas
; …
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
4
,
pp. 227-244
Persistent link: https://www.econbiz.de/10011820604
Saved in:
2
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
3
Tell us again, how satisfied are you? : the influence of recurring posttransaction surveys on purchase behavior
Flynn, Andrea Godfrey
;
Salisbury, Linda Court
;
Seiders, …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 292-305
Persistent link: https://www.econbiz.de/10011736766
Saved in:
4
Social influence and contextual utilization of
customer
relationship
management
technology in an international field sales organization
Baker, David S.
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
4
,
pp. 263-285
Persistent link: https://www.econbiz.de/10010474280
Saved in:
5
The consequences of consumers' use of pre-existing social relationships to make purchases
Johnson, Bryan R.
;
Ross, William T.
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
3
,
pp. 207-242
Persistent link: https://www.econbiz.de/10010490473
Saved in:
6
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
7
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
8
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
9
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
10
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
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