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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
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Beziehungsmarketing
99
Relationship marketing
99
Consumer behaviour
36
Konsumentenverhalten
36
Customer satisfaction
25
Kundenzufriedenheit
25
relationship marketing
24
Lieferantenmanagement
20
Supplier relationship management
20
Dienstleistungsqualität
15
Service quality
15
Confidence
12
Vertrauen
12
Einzelhandel
10
Retail trade
10
Brand management
7
Markenführung
7
Marketing management
7
Marketingmanagement
7
customer retention
7
satisfaction
7
trust
7
Bank
6
Customer value
6
Emotion
6
Kundenwert
6
USA
6
United States
6
relationship quality
6
Customer retention
5
Dienstleistungssektor
5
Kundenbindung
5
Service industry
5
customer relationship management
5
loyalty
5
Bibliometrics
4
Bibliometrie
4
Brand image
4
E-commerce
4
Electronic Commerce
4
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Gil Saura, Irene
4
Agariya, Arun Kumar
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Bebber, Suélen
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Bejou, Azam
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Chen, Tser-yieth
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Faßnacht, Martin
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Grewal, Dhruv
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Nor Asiah Omar
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O’Reilly, Kelley
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Ricard, Line
2
Ruiz-Molina, María-Eugenia
2
Singh, Deepali
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Thaichon, Paramaporn
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Woisetschläger, David M.
2
Zboja, James J.
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Zuraidah Zainol
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Abeza, Gashaw
1
Abu, Mimi Liana
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1
Agarwal, Anuja
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Barbosa Pereira, Carla Alexandra
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Barcellos, Paulo Fernando Pinto
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
185
Journal of strategic marketing
171
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Cogent business & management
103
Journal of retailing
103
Psychology & marketing
100
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
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ECONIS (ZBW)
99
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1
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99
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1
What really leads to partner relationship management? : a review of literature
Agarwal, Anuja
;
Singh, Deepali
;
Agariya, Arun Kumar
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
4
,
pp. 245-285
Persistent link: https://www.econbiz.de/10011820608
Saved in:
2
Customer
relationship
management
theory and research in the new millennium : directions for future research
Debnath, Rajarshi
;
Datta, Biplab
;
Mukhopadhyay, Susmita
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 299-325
Persistent link: https://www.econbiz.de/10011633650
Saved in:
3
Performing under pressure : winning customers through improvisation in team selling
Hill, Katerina E.
;
Bush, Victoria D.
;
Vorhies, Douglas
; …
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
4
,
pp. 227-244
Persistent link: https://www.econbiz.de/10011820604
Saved in:
4
Revisiting relationship marketing and
customer
relationship
management
in leading tourism and hospitality journals : research trends from 2001 to 2013
Maggon, Mohita
;
Chaudhry, Harish
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 53-77
Persistent link: https://www.econbiz.de/10011289282
Saved in:
5
Social influence and contextual utilization of
customer
relationship
management
technology in an international field sales organization
Baker, David S.
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
4
,
pp. 263-285
Persistent link: https://www.econbiz.de/10010474280
Saved in:
6
Examining the impact of
customer
relationship
management
on deconstructed measures of firm performance
Mumuni, Alhassan G.
;
O’Reilly, Kelley
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
2
,
pp. 89-107
Persistent link: https://www.econbiz.de/10010392658
Saved in:
7
Methodological choices in relationship quality (RQ) research 1987 to 2015 : a systematic literature review
Osobajo, Oluyomi Abayomi
;
Moore, David
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
1
,
pp. 40-81
Persistent link: https://www.econbiz.de/10011820562
Saved in:
8
Internet-based relationship marketing : a Sub-Saharan African perspective
Mahmoud, Mahmoud Abdulai
;
Kastner, Adelaide Naa Amerley
; …
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
3
,
pp. 179-196
Persistent link: https://www.econbiz.de/10011820588
Saved in:
9
Adoption of
customer
relationship
management
in the service sector and its impact on performance
Law, Agnes K. Y.
;
Ennew, Christine T.
;
Mitussis, Darryn
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
4
,
pp. 301-330
Persistent link: https://www.econbiz.de/10010244771
Saved in:
10
The consequences of consumers' use of pre-existing social relationships to make purchases
Johnson, Bryan R.
;
Ross, William T.
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
3
,
pp. 207-242
Persistent link: https://www.econbiz.de/10010490473
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