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~isPartOf:"Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Marketing intelligence & planning"
~language:"eng"
~person:"Albaum, Gerald S."
~person:"Amoako, George Kofi"
~person:"Azadi, Mohammad"
~person:"Babay, Hanene"
~person:"Balaji, M. S."
~person:"Deependra Singh"
~person:"Khare, Arpita"
~person:"Klaus, Philipp"
~person:"Malhotra, Naresh K."
~person:"Seger-Guttmann, Tali"
~subject:"B-to-B-Marketing"
~subject:"Business-to-business marketing"
~subject:"Customer satisfaction"
~subject:"Konsumentenverhalten"
~subject:"Krankenhaus"
~subject:"Kundenzufriedenheit"
~type_genre:"Aufsatz in Zeitschrift"
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B-to-B-Marketing
Business-to-business marketing
Customer satisfaction
Konsumentenverhalten
Krankenhaus
Kundenzufriedenheit
Consumer behaviour
25
Beziehungsmarketing
21
Relationship marketing
21
Customer experience
8
Einzelhandel
7
Retail trade
7
Dienstleistungsqualität
6
Online retailing
6
Online-Handel
6
Service quality
6
Brand management
5
Emotion
5
Markenführung
5
Brand image
4
Confidence
4
Emerging economies
4
Internet marketing
4
Markenimage
4
Online-Marketing
4
Schwellenländer
4
Vertrauen
4
Viral marketing
4
Virales Marketing
4
Brand
3
Customer-related outcomes
3
E-commerce
3
Electronic Commerce
3
Ghana
3
India
3
Indien
3
Lieferantenmanagement
3
Markenartikel
3
Supplier relationship management
3
relationship marketing
3
Consumer attitudes
2
Customer experience management
2
Customer service
2
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Undetermined
23
Free
1
Type of publication
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Article
27
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
27
Language
All
English
Author
All
Albaum, Gerald S.
Amoako, George Kofi
Azadi, Mohammad
Babay, Hanene
Balaji, M. S.
Deependra Singh
Khare, Arpita
Klaus, Philipp
Malhotra, Naresh K.
Seger-Guttmann, Tali
Prentice, Catherine
15
Park, Jungkun
13
Hollebeek, Linda D.
9
Lombart, Cindy
9
Thaichon, Park
9
Dwivedi, Yogesh Kumar
8
Khan, Imran
8
Quach, Sara
8
Rana, Nripendra P.
7
Septianto, Felix
7
Söderlund, Magnus
7
Agag, Gomaa
6
Das, Gopal
6
Jebarajakirthy, Charles
6
Kumar, Vikas
6
Louis, Didier
6
Loureiro, Sandra Maria Correia
6
Molinillo, Sebastian
6
Mortimer, Gary
6
Bang, Nguyen
5
Baumann, Chris
5
Casidy, Riza
5
Dhir, Amandeep
5
Eugene Cheng-xi Aw
5
Japutra, Arnold
5
Kuppelwieser, Volker
5
Lunardo, Renaud
5
Park, Eunil
5
Phau, Ian
5
Sajad Rezaei
5
Sands, Sean
5
Wästlund, Erik
5
Abdelmoety, Ziad Hassan
4
Baier, Daniel
4
Bogomolova, Svetlana
4
Borges, Adilson
4
Cambra-Fierro, Jesús
4
Cheah, Jun-Hwa
4
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
Journal of retailing and consumer services
Marketing intelligence & planning
Journal of business research : JBR
13
The journal of services marketing
6
Journal of international consumer marketing
5
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of electronic marketing and retailing : IJEMR
3
Journal of business-to-business marketing
3
European journal of marketing : EJM
2
International journal of business competition and growth : IJBCG
2
International journal of consumer studies
2
International journal of market research
2
International journal of retail & distribution management
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of hospitality and tourism insights
2
Journal of service management
2
Journal of service research
2
Review of marketing research
2
The international journal of bank marketing : IJBM
2
The international review of retail, distribution and consumer research
2
The journal of product & brand management
2
The service industries journal
2
AMS review : official publication of the Academy of Marketing Science
1
European journal of marketing
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of Indian culture and business management
1
International journal of business and emerging markets : IJBEM
1
International journal of hospitality management
1
International journal of internet marketing and advertising : IJIMA
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International journal of retail and distribution management
1
International marketing review
1
Journal of African business
1
Journal of customer behaviour
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of fashion marketing and management
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
1
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ECONIS (ZBW)
27
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11
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27
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11
There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
12
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
13
A glimpse of the future retail customer experience : guidelines for research and practice : editorial
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014303398
Saved in:
14
Antecedents and outcomes of brand identification with apple products among Iranian consumers
Fazli-Salehi, Reza
;
Azadi, Mohammad
;
Torres, Ivonne M.
; …
- In:
Journal of relationship marketing : innovations and …
20
(
2021
)
2
,
pp. 135-155
Persistent link: https://www.econbiz.de/10012515003
Saved in:
15
Brand experience-brand love relationship for Indian hypermarket brands : the moderating role of customer personality traits
Deependra Singh
;
Bajpai, Naval
;
Kulshreshtha, Kushagra
- In:
Journal of relationship marketing : innovations and …
20
(
2021
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10012483395
Saved in:
16
Relationship
marketing
and repurchase intention in Ghana's hospitality industry : an empirical examination of trust and commitment
Amoako, George Kofi
;
Kutu-Adu, Solomon G.
;
Caesar, …
- In:
Journal of relationship marketing : innovations and …
18
(
2019
)
2
,
pp. 77-107
Persistent link: https://www.econbiz.de/10012181020
Saved in:
17
Multi-item scale development for online consumption emotion construct and psychometric evaluation for relationship
marketing
Kautish, Pradeep
;
Sharma, Rajesh
;
Khare, Arpita
- In:
Journal of relationship marketing : innovations and …
20
(
2021
)
2
,
pp. 91-134
Persistent link: https://www.econbiz.de/10012515002
Saved in:
18
Illegitimate returns as a trigger for customers' ethical dissonance
Seger-Guttmann, Tali
;
Vilnai-Yavetz, Iris
;
Wang, Chen-Ya
; …
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 120-131
Persistent link: https://www.econbiz.de/10011929912
Saved in:
19
Beyond good and bad : challenging the suggested role of emotions in customer experience (CX) research
Manthiou, Aikaterini
;
Hickman, Ellie
;
Klaus, Philipp
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305348
Saved in:
20
The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp
;
Zaichkowsky, Judith Lynne
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
Saved in:
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