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~isPartOf:"Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction"
~isPartOf:"Journal of service research : JSR"
~subject:"Arbeitszufriedenheit"
~subject:"customer satisfaction"
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Arbeitszufriedenheit
customer satisfaction
Dienstleistungsqualität
122
Service quality
122
Customer satisfaction
69
Kundenzufriedenheit
69
Beziehungsmarketing
64
Relationship marketing
64
Consumer behaviour
58
Konsumentenverhalten
58
Beschwerdemanagement
22
Complaint management
22
Dienstleistungssektor
20
Service industry
20
Dienstleistung
18
Services
18
Customer service
16
Kundenservice
16
Lieferantenmanagement
10
Supplier relationship management
10
service recovery
10
Emotion
9
service failure
9
Confidence
8
Vertrauen
8
satisfaction
8
Customer value
7
Dienstleistungsmarketing
7
E-commerce
7
Electronic Commerce
7
Kundenwert
7
Services marketing
7
USA
7
United States
7
service quality
7
Online retailing
6
Online-Handel
6
Preismanagement
6
Pricing strategy
6
Arbeitsverhalten
5
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Undetermined
7
Free
1
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Article
15
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Article in journal
15
Aufsatz in Zeitschrift
15
Language
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English
15
Author
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Aksoy, Lerzan
1
Alavi, Sascha
1
Ali, Ahsan
1
Auh, Seigyoung
1
Bahadur, Waseem
1
Balaji, M. S.
1
Bayón, Tomás
1
Brady, Michael K.
1
Choi, Jin Nam
1
Dong, Beibei
1
Eisingerich, Andreas B
1
Evans, Kenneth R.
1
Fang, Zheng
1
Fon Sim Ong
1
Frey, Regina Viola
1
Gong, Taeshik
1
Habel, Johannes
1
Hopkins, Lucas M.
1
Ioannou Katidis, Pavlos
1
Japee, Gurudutta Pradeep
1
Jiang, Minghua
1
Kataria, Sonia
1
Keiningham, Timothy
1
Khan, Ali Nawaz
1
Kumar, Vinod
1
Luo, Xueming
1
Marzocchi, Gian Luca
1
Merlo, Omar
1
Morgeson, Forrest V.
1
Negassa, Gebeyehu Jalu
1
Orsingher, Chiara
1
Pizzi, Gabriele
1
Pugh, Harrison B.
1
Roozen, Irene T. M.
1
Samudro, Andreas
1
Schmitz, Christian
1
Schneider, Janina-Vanessa
1
Sidhu, Sarabjit Kaur
1
Singh, Pratyancha
1
Sivakumar, K.
1
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Published in...
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
Journal of service research : JSR
International journal of hospitality management
32
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
32
The service industries journal
22
Journal of hospitality marketing & management
18
Cogent business & management
17
Services marketing quarterly
16
International journal of productivity and quality management : IJPQM
15
International journal of services and operations management
15
Total quality management & business excellence
15
Journal of retailing and consumer services
14
International journal of services, economics and management
13
International journal of electronic marketing and retailing : IJEMR
11
International journal of services and operations management : IJSOM
11
International journal of contemporary hospitality management
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
The journal of services marketing
10
International journal of business excellence
9
Journal of business research : JBR
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Quality management journal : QMJ
9
Cogent Business & Management
8
Health care management review : HCM review
8
International journal of business excellence : IJBEX
8
Journal of service management
7
Journal of strategic marketing
7
Journal of travel and tourism marketing
7
Global business review
6
International journal of business information systems : IJBIS
6
International journal of electronic customer relationship management : IJECRM
6
International journal of quality and service sciences
6
Journal for global business advancement : JGBA
6
Journal of Contemporary Issues in Business and Government
6
Journal of industrial engineering and management : JIEM
6
Journal of marketing
6
The international review of retail, distribution and consumer research
6
Administrative Sciences : open access journal
5
International Journal of Services, Economics and Management
5
International journal of business and globalisation : IJBG
5
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ECONIS (ZBW)
15
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
The effect of bonding, responsiveness and communication on customer retention : the mediating role of customer satisfaction
Negassa, Gebeyehu Jalu
;
Japee, Gurudutta Pradeep
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
2
,
pp. 115-131
Persistent link: https://www.econbiz.de/10014290415
Saved in:
3
A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
Saved in:
4
Assessing antecedents of loyalty in the industrial relationship model : an examination of base model constituents and moderators
Samudro, Andreas
;
Susanti, Vonny
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
4
,
pp. 255-284
Persistent link: https://www.econbiz.de/10013463242
Saved in:
5
Investigating the effect of employee empathy on service loyalty : the mediating role of trust in and satisfaction with a service employee
Bahadur, Waseem
;
Khan, Ali Nawaz
;
Ali, Ahsan
;
Usman, …
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
3
,
pp. 229-252
Persistent link: https://www.econbiz.de/10012258657
Saved in:
6
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
7
The importance of the service and shopping customer experience in a retail environment
Roozen, Irene T. M.
;
Ioannou Katidis, Pavlos
- In:
Journal of relationship marketing : innovations and …
18
(
2019
)
4
,
pp. 247-279
Persistent link: https://www.econbiz.de/10012181029
Saved in:
8
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
9
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
10
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
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