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~isPartOf:"Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction"
~subject:"Arbeitszufriedenheit"
~subject:"Dienstleistungsqualität"
~subject:"customer satisfaction"
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Arbeitszufriedenheit
Dienstleistungsqualität
customer satisfaction
Service quality
19
Beziehungsmarketing
17
Customer satisfaction
17
Kundenzufriedenheit
17
Relationship marketing
17
Consumer behaviour
11
Konsumentenverhalten
11
Confidence
4
Lieferantenmanagement
4
Supplier relationship management
4
Vertrauen
4
Beschwerdemanagement
3
Complaint management
3
Viral marketing
3
Virales Marketing
3
customer loyalty
3
satisfaction
3
service quality
3
B-to-B-Marketing
2
Business-to-business marketing
2
Einzelhandel
2
Internet marketing
2
Job satisfaction
2
Online-Marketing
2
Perceived quality
2
Product quality
2
Produktqualität
2
Retail trade
2
Social Web
2
Social web
2
Switching behaviour
2
Wechselverhalten
2
behavioral loyalty
2
customer retention
2
loyalty
2
perceived value
2
relationship marketing
2
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Article
19
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19
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19
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English
19
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Ali, Ahsan
1
Almomani, Hamzeh Q.
1
Azadi, Mohammad
1
Bahadur, Waseem
1
Balaji, M. S.
1
Fauzi, Abu Amar
1
Fayos-Gardo, Teresa
1
Fazli-Salehi, Reza
1
Fon Sim Ong
1
Ioannou Katidis, Pavlos
1
Japee, Gurudutta Pradeep
1
Kataria, Sonia
1
Khan, Ali Nawaz
1
Kim, Minhong
1
Kumar, Vinod
1
Mainardes, Emerson Wagner
1
Moliner-Velazquez, Beatriz
1
Monte-Mor, Danilo Soares
1
Mostert, Pierre
1
Najjar, Hechmi
1
Negassa, Gebeyehu Jalu
1
Nurhadi, Mochamad
1
Oraedu, Chukwunonso
1
Panggati, Ignatius Enda
1
Paramita, Widya
1
Petzer, Daniël Johannes
1
Putra, I. Wayan Jaman Adi
1
Putri, Dessy Pramita
1
Roberts-Lombard, Mornay
1
Roozen, Irene T. M.
1
Rostiani, Rokhima
1
Ruiz-Molina, Maria-Eugenia
1
Samudro, Andreas
1
Sidhu, Sarabjit Kaur
1
Silva, Marinalva Barros da
1
Singh, Pratyancha
1
Suryani, Tatik
1
Susanti, Vonny
1
Sutikno, Bayu
1
Svensson, Göran
1
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
222
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
19
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1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
3
Does service recovery performance vary according to a service provider's perception of customer type? : the application of attachment theory
Sutikno, Bayu
;
Paramita, Widya
;
Rostiani, Rokhima
; …
- In:
Journal of relationship marketing : innovations and …
23
(
2024
)
1
,
pp. 21-46
Persistent link: https://www.econbiz.de/10014514525
Saved in:
4
The influence of perceived relationship quality on donor behavior in the context of charitable nonprofit organizations established by professional sport entities
Kim, Minhong
;
Yoon, Youngmin
;
Zhang, James J.
- In:
Journal of relationship marketing : innovations and …
23
(
2024
)
2
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014567153
Saved in:
5
SOME-Q : a model development and testing for assessing the consumers' perception of social media quality of small medium-sized enterprises (SMEs)
Suryani, Tatik
;
Fauzi, Abu Amar
;
Nurhadi, Mochamad
- In:
Journal of relationship marketing : innovations and …
20
(
2021
)
1
,
pp. 62-90
Persistent link: https://www.econbiz.de/10012483402
Saved in:
6
The effect of bonding, responsiveness and communication on customer retention : the mediating role of customer satisfaction
Negassa, Gebeyehu Jalu
;
Japee, Gurudutta Pradeep
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
2
,
pp. 115-131
Persistent link: https://www.econbiz.de/10014290415
Saved in:
7
A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
Saved in:
8
Assessing antecedents of loyalty in the industrial relationship model : an examination of base model constituents and moderators
Samudro, Andreas
;
Susanti, Vonny
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
4
,
pp. 255-284
Persistent link: https://www.econbiz.de/10013463242
Saved in:
9
Effects of perceived justice on the behavioral intention of customers in the banking sector
Mainardes, Emerson Wagner
;
Silva, Marinalva Barros da
; …
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
1
,
pp. 27-49
Persistent link: https://www.econbiz.de/10013336230
Saved in:
10
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
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