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~isPartOf:"Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction"
~subject:"Arbeitszufriedenheit"
~subject:"Internet marketing"
~subject:"customer satisfaction"
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Arbeitszufriedenheit
Internet marketing
customer satisfaction
Dienstleistungsqualität
19
Service quality
19
Beziehungsmarketing
17
Customer satisfaction
17
Kundenzufriedenheit
17
Relationship marketing
17
Consumer behaviour
11
Konsumentenverhalten
11
Confidence
4
Lieferantenmanagement
4
Supplier relationship management
4
Vertrauen
4
Beschwerdemanagement
3
Complaint management
3
Viral marketing
3
Virales Marketing
3
customer loyalty
3
satisfaction
3
service quality
3
B-to-B-Marketing
2
Business-to-business marketing
2
Einzelhandel
2
Job satisfaction
2
Online-Marketing
2
Perceived quality
2
Product quality
2
Produktqualität
2
Retail trade
2
Social Web
2
Social web
2
Switching behaviour
2
Wechselverhalten
2
behavioral loyalty
2
customer retention
2
loyalty
2
perceived value
2
relationship marketing
2
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1
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8
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8
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8
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English
8
Author
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Ali, Ahsan
1
Bahadur, Waseem
1
Balaji, M. S.
1
Fauzi, Abu Amar
1
Fon Sim Ong
1
Ioannou Katidis, Pavlos
1
Japee, Gurudutta Pradeep
1
Kataria, Sonia
1
Khan, Ali Nawaz
1
Kumar, Vinod
1
Negassa, Gebeyehu Jalu
1
Nurhadi, Mochamad
1
Panggati, Ignatius Enda
1
Roozen, Irene T. M.
1
Samudro, Andreas
1
Sidhu, Sarabjit Kaur
1
Singh, Pratyancha
1
Suryani, Tatik
1
Susanti, Vonny
1
Usman, Muhammad
1
Wandoko, Wanda
1
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
International journal of hospitality management
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
33
The service industries journal
25
Journal of hospitality marketing & management
23
Journal of retailing and consumer services
20
Cogent business & management
17
Services marketing quarterly
17
International journal of services and operations management
16
International journal of contemporary hospitality management
15
International journal of productivity and quality management : IJPQM
15
Total quality management & business excellence
15
International journal of services, economics and management
14
Journal of business research : JBR
14
International journal of electronic marketing and retailing : IJEMR
13
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
International journal of services and operations management : IJSOM
12
Journal of service research : JSR
12
The journal of services marketing
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
International journal of business excellence
10
International journal of business excellence : IJBEX
10
Journal of travel and tourism marketing
9
Quality management journal : QMJ
9
Tourism management : research, policies, practice
9
Cogent Business & Management
8
Health care management review : HCM review
8
Journal of strategic marketing
8
Administrative Sciences : open access journal
7
International journal of business information systems : IJBIS
7
Journal of air transport management
7
Journal of service management
7
Global business review
6
International journal of business and globalisation : IJBG
6
International journal of electronic customer relationship management : IJECRM
6
International journal of quality and service sciences
6
Journal for global business advancement : JGBA
6
Journal of Contemporary Issues in Business and Government
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of industrial engineering and management : JIEM
6
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ECONIS (ZBW)
8
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
SOME-Q : a model development and testing for assessing the consumers' perception of social media quality of small medium-sized enterprises (SMEs)
Suryani, Tatik
;
Fauzi, Abu Amar
;
Nurhadi, Mochamad
- In:
Journal of relationship marketing : innovations and …
20
(
2021
)
1
,
pp. 62-90
Persistent link: https://www.econbiz.de/10012483402
Saved in:
3
The effect of bonding, responsiveness and communication on customer retention : the mediating role of customer satisfaction
Negassa, Gebeyehu Jalu
;
Japee, Gurudutta Pradeep
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
2
,
pp. 115-131
Persistent link: https://www.econbiz.de/10014290415
Saved in:
4
A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
Saved in:
5
Assessing antecedents of loyalty in the industrial relationship model : an examination of base model constituents and moderators
Samudro, Andreas
;
Susanti, Vonny
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
4
,
pp. 255-284
Persistent link: https://www.econbiz.de/10013463242
Saved in:
6
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
7
Investigating the effect of employee empathy on service loyalty : the mediating role of trust in and satisfaction with a service employee
Bahadur, Waseem
;
Khan, Ali Nawaz
;
Ali, Ahsan
;
Usman, …
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
3
,
pp. 229-252
Persistent link: https://www.econbiz.de/10012258657
Saved in:
8
The importance of the service and shopping customer experience in a retail environment
Roozen, Irene T. M.
;
Ioannou Katidis, Pavlos
- In:
Journal of relationship marketing : innovations and …
18
(
2019
)
4
,
pp. 247-279
Persistent link: https://www.econbiz.de/10012181029
Saved in:
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