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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Kim, Wansoo"
~person:"Lemon, Katherine N."
~person:"Noble, Stephanie M."
~person:"Qu, Hailin"
~person:"Tanford, Sarah"
~person:"Verhoef, Peter C."
~subject:"Beziehungsmarketing"
~subject:"Wahrnehmung"
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Search: "Customer relationship management"
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Beziehungsmarketing
Wahrnehmung
Relationship marketing
33
Consumer behaviour
19
Konsumentenverhalten
19
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungsqualität
10
Service quality
10
Holiday behaviour
6
Urlaubsverhalten
6
Brand image
5
Markenimage
5
Brand management
4
Einzelhandel
4
Markenführung
4
Retail trade
4
Airline
3
Arbeitszufriedenheit
3
Customer service
3
Fluggesellschaft
3
Job satisfaction
3
Kundenservice
3
Loyalty
3
Tourism industry
3
Tourismuswirtschaft
3
customer experience
3
Automation
2
Automatisierung
2
Customer integration
2
Customer retention
2
Customer value
2
Destination management
2
Destinationsmanagement
2
Dienstleistungssektor
2
Event sector
2
Gender
2
Geschlecht
2
Kundenbindung
2
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33
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Brady, Michael K.
Fu, Xiaoxiao
Kim, Wansoo
Lemon, Katherine N.
Noble, Stephanie M.
Qu, Hailin
Tanford, Sarah
Verhoef, Peter C.
Han, Heesup
19
Hyun, Sunghyup Sean
9
Grewal, Dhruv
8
Wong, IpKin Anthony
6
Kumar, Vikas
5
Yu, Jongsik
5
Gustafsson, Anders
4
Hwang, Jinsoo
4
Kim, Insin
4
Ahn, Jiseon
3
Blut, Markus
3
Cai, Liping A.
3
Chua, Bee-Lia
3
Cronin, J. J.
3
Evanschitzky, Heiner
3
Grégoire, Yany
3
Hollebeek, Linda D.
3
Hudson, Simon
3
Kaushik, Arun Kumar
3
Kozak, Metin
3
Lee, Choong-Ki
3
Lee, Jin-soo
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Moon, Hyoungeun
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Sesé, F. Javier
3
Su, LuJun
3
Taplin, Ross H.
3
Tung, Vincent Wing Sun
3
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Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
International journal of hospitality management
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of hospitality marketing & management
8
Journal of service research : JSR
8
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
Journal of the Academy of Marketing Science
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of business research : JBR
5
International journal of contemporary hospitality management
4
Journal of marketing
4
ERIM report series research in management
3
Journal of retailing and consumer services
3
MSI reports : working paper series
3
Report / Marketing Science Institute
3
European journal of marketing : EJM
2
European management journal
2
The journal of services marketing
2
The service industries journal
2
Business horizons
1
Customer engagement : contemporary issues and challenges
1
ERIM Report Series Reference
1
Foundations and trends in marketing : FTMKT
1
Handbook of marketing strategy
1
Handbook of research on customer equity in marketing
1
International Journal of Hospitality and Event Management
1
Journal of marketing research : JMR
1
Journal of marketing theory and practice
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
MIT sloan management review
1
Marketing : journal of research and management
1
Marketing accountability for marketing and non-marketing outcomes
1
Marketing letters : a journal of research in marketing
1
Report / Marketing Science Institute / Marketing Science Institute
1
Research series / Erasmus Universiteit Rotterdam
1
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
1
Strong brands, strong relationships
1
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ECONIS (ZBW)
33
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33
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1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
4
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
5
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
6
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
7
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
8
Gaining customer experience insights that matter
McColl-Kennedy, Janet R.
;
Zaki, Mohamed
;
Lemon, Katherine N.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 8-26
Persistent link: https://www.econbiz.de/10012005747
Saved in:
9
Environmental corporate social responsibility and the strategy to boost the airline's image and customer loyalty intentions
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 371-383
Persistent link: https://www.econbiz.de/10012179410
Saved in:
10
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
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