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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Busser, James A."
~person:"Cronin, J. J."
~person:"Fu, Xiaoxiao"
~person:"Gangwar, Manish"
~person:"Grewal, Dhruv"
~subject:"Beziehungsmarketing"
~subject:"Brand image"
~type:"article"
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Search: "Customer relationship management"
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Beziehungsmarketing
Brand image
Relationship marketing
21
Consumer behaviour
11
Konsumentenverhalten
11
Customer satisfaction
9
Kundenzufriedenheit
9
Einzelhandel
8
Retail trade
8
Dienstleistungsqualität
4
Service quality
4
Holiday behaviour
3
Meta-Analyse
3
Meta-analysis
3
Urlaubsverhalten
3
Customer integration
2
Customer retention
2
Distribution channel
2
Kundenbindung
2
Kundenintegration
2
Ladengestaltung
2
Leistungsmotivation
2
Loyalty
2
Multichannel strategy
2
Multikanalvertrieb
2
Scale development
2
Store design
2
Switching behaviour
2
Switching costs
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Tourism marketing
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Tourismusmarketing
2
Vertriebsweg
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Wechselverhalten
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Work motivation
2
AI
1
Ambient
1
Atmospherics
1
Beschwerdemanagement
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Brand management
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Blut, Markus
Busser, James A.
Cronin, J. J.
Fu, Xiaoxiao
Gangwar, Manish
Grewal, Dhruv
Lemon, Katherine N.
6
Noble, Stephanie M.
5
Gustafsson, Anders
4
Verhoef, Peter C.
4
Evanschitzky, Heiner
3
Grégoire, Yany
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Sesé, F. Javier
3
So, Kevin Kam Fung
3
Taplin, Ross H.
3
Voorhees, Clay M.
3
Arnold, Todd J.
2
Auh, Seigyoung
2
Beatty, Sharon E.
2
Becker, Jan U.
2
Biswas, Dipayan
2
Bolton, Lisa E.
2
Bolton, Ruth N.
2
Boukis, Achilleas
2
Brady, Michael K.
2
Cai, Ruiying
2
Calantone, Roger J.
2
Chen, Ching-fu
2
Chen, Jialie
2
Danaher, Peter J.
2
Danaher, Tracey S.
2
Daunt, Kate L.
2
Eisend, Martin
2
Fumagalli, Elena
2
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Journal of retailing
Journal of service research
Tourism management : research, policies, practice
International journal of hospitality management
5
Journal of the Academy of Marketing Science
5
Journal of business research : JBR
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of marketing
2
Journal of service research : JSR
2
MSI reports : working paper series
2
Customer relationship management in electronic markets
1
Die Betriebswirtschaft : DBW
1
Handbook of research on customer engagement
1
International Journal of Hospitality and Event Management
1
International journal of contemporary hospitality management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research
1
Journal of travel and tourism marketing
1
Kundenmanagement
1
Marketing letters : a journal of research in marketing
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
Sport management review
1
The journal of services marketing
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
21
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1
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10
of
21
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date (newest first)
date (oldest first)
1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
Cross-channel effects of omnichannel retail marketing strategies : a review of extant data-driven research
Timoumi, Ahmed
;
Gangwar, Manish
;
Mantrala, Murali K.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 133-151
Persistent link: https://www.econbiz.de/10013207545
Saved in:
4
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
5
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
6
Store manager-store performance relationship : a research note
Arnold, Todd J.
;
Grewal, Dhruv
;
Motyka, Scott
;
Kim, Namwoon
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 144-155
Persistent link: https://www.econbiz.de/10012102988
Saved in:
7
Understanding the strategic consequences of customer privacy concerns : a meta-analytic review
Okazaki, Shintaro
;
Eisend, Martin
;
Plangger, Kirk
; …
- In:
Journal of retailing
96
(
2020
)
4
,
pp. 458-473
Persistent link: https://www.econbiz.de/10012495484
Saved in:
8
The DAST framework for retail atmospherics : the impact of in- and out-of-store retail journey touchpoints on the customer experience
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Schweiger, Elisa B.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 128-137
Persistent link: https://www.econbiz.de/10012295813
Saved in:
9
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
10
Pop star fan tourists : an application of self-expansion theory
Lee, Sojung
;
Bai, Billy
;
Busser, James A.
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 270-280
Persistent link: https://www.econbiz.de/10011995987
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