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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
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Search: "Customer relationship management"
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Subject
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Beziehungsmarketing
632
Relationship marketing
632
Consumer behaviour
295
Konsumentenverhalten
295
Customer satisfaction
237
Kundenzufriedenheit
237
Dienstleistungsqualität
234
Service quality
234
Customer service
77
Kundenservice
77
Einzelhandel
68
Retail trade
68
Customer integration
65
Dienstleistungssektor
65
Kundenintegration
65
Service industry
65
Beschwerdemanagement
51
Complaint management
51
Lieferantenmanagement
45
Supplier relationship management
45
Customer value
44
Kundenwert
44
Services
43
Confidence
40
Emotion
40
Vertrauen
40
Betriebliche Wertschöpfung
39
Dienstleistung
39
Value creation
39
Dienstleistungsmarketing
37
Services marketing
37
USA
36
United States
36
Brand management
34
Customer experience
34
Markenführung
34
E-commerce
31
Electronic Commerce
31
Online retailing
31
Online-Handel
31
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284
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6
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Article
628
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4
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Article in journal
632
Aufsatz in Zeitschrift
632
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4
Collection of articles of several authors
4
Fallstudie
4
Sammelwerk
4
Aufsatzsammlung
2
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English
632
Author
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Grewal, Dhruv
9
Beatty, Sharon E.
7
Hollebeek, Linda D.
7
Mattila, Anna S.
7
Noble, Stephanie M.
7
Verhoef, Peter C.
7
Benoit, Sabine
6
Klaus, Philipp
6
Lemon, Katherine N.
6
Sesé, F. Javier
6
Aksoy, Lerzan
5
Auh, Seigyoung
5
Bolton, Ruth N.
5
Brodie, Roderick J.
5
Eisingerich, Andreas B
5
Evanschitzky, Heiner
5
Gustafsson, Anders
5
Harris, Lloyd C.
5
Ruyter, Ko de
5
Burton, Jamie
4
Cronin, J. J.
4
Dagger, Tracey S.
4
Gil Saura, Irene
4
Gong, Taeshik
4
Gruber, Thorsten
4
Ha, Hong Youl
4
Holloway, Betsy Bugg
4
McColl-Kennedy, Janet R.
4
Mittal, Vikas
4
Parasuraman, A.
4
Reinartz, Werner J.
4
Schumann, Jan Hendrik
4
Wangenheim, Florian von
4
Wieseke, Jan
4
Alkire, Linda
3
Arnold, Todd J.
3
Barnes, Donald C.
3
Basso, Kenny
3
Bell, Simon J.
3
Blut, Markus
3
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Published in...
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Journal of retailing
Journal of service research : JSR
The journal of services marketing
The service industries journal
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of business & industrial marketing
193
Journal of strategic marketing
171
Journal of the Academy of Marketing Science
171
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of hospitality marketing & management
116
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Gabler Edition Wissenschaft
110
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Cogent business & management
103
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
74
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
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ECONIS (ZBW)
632
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81
Service inclusion : the role of disability identity in retail
Dodds, Sarah
;
Palakshappa, Nitha
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 143-153
Persistent link: https://www.econbiz.de/10013407413
Saved in:
82
Consumer effort in service encounters : the overlooked impact of surface acting
Cook, Laurel Aynne
;
Bone, Paula Fitzgerald
;
Sadeghein, Raika
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 297-309
Persistent link: https://www.econbiz.de/10013407489
Saved in:
83
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
84
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
85
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
Saved in:
86
"There is no place like my mall" : consumer reactions to the absence of mall experiences
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 563-583
Persistent link: https://www.econbiz.de/10013407563
Saved in:
87
Online student engagement and place attachment to campus in the new service marketplace : an exploratory study
Huang, Yuying
;
Finsterwalder, Jörg
;
Chen, Ning
; …
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 597-611
Persistent link: https://www.econbiz.de/10013407570
Saved in:
88
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
89
Accommodating ethnic minority consumers during service encounters : the fine line
Mady, Sarah
;
Ford, John B.
;
Mady, Tarek
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 674-690
Persistent link: https://www.econbiz.de/10013407588
Saved in:
90
Customer responses to service failures on social media
Varnali, Kaan
;
Cesmeci, Caner
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 691-709
Persistent link: https://www.econbiz.de/10013407589
Saved in:
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