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~isPartOf:"Journal of retailing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Filieri, Raffaele"
~person:"Grewal, Dhruv"
~person:"Walsh, Gianfranco"
~person:"Wu, Luorong"
~subject:"Consumer behaviour"
~subject:"Dienstleistungsqualität"
~subject:"Emotion"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Article"
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Search: subject_exact:"Consumer Behaviour"
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Consumer behaviour
Dienstleistungsqualität
Emotion
Service quality
Konsumentenverhalten
18
Beziehungsmarketing
7
Relationship marketing
7
Einzelhandel
6
Retail trade
6
Online retailing
4
Online-Handel
4
Internet marketing
3
Ladengestaltung
3
Online-Marketing
3
Preismanagement
3
Pricing strategy
3
Store design
3
Advertising effects
2
Cognition
2
Customer satisfaction
2
Kognition
2
Kundenzufriedenheit
2
Perception
2
Social Web
2
Social web
2
Tourism
2
Tourismus
2
Viral marketing
2
Virales Marketing
2
Wahrnehmung
2
Werbewirkung
2
AI
1
Aesthetic experience
1
Aesthetics
1
Ambient
1
Atmospherics
1
Attentional control theory
1
Augmented reality
1
Confidence
1
Construal level theory
1
Consumer emotion
1
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12
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Article
17
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1
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Aufsatz in Zeitschrift
18
Aufsatzsammlung
1
Collection of articles of several authors
1
Sammelwerk
1
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English
18
Author
All
Filieri, Raffaele
Grewal, Dhruv
Walsh, Gianfranco
Wu, Luorong
Gursoy, Dogan
7
Breugelmans, Els
6
Campo, Katia
6
Han, Heesup
6
Nordfält, Jens
6
Park, Sangwon
6
Roggeveen, Anne L.
6
Taheri, Babak
6
Verhoef, Peter C.
6
Blut, Markus
5
So, Kevin Kam Fung
5
Burton, Scot
4
Monroe, Kent B.
4
Nicolau, Juan L.
4
Nicolau, Juan Luis
4
Okumus, Fevzi
4
Oppewal, Harmen
4
Patrick, Vanessa M.
4
Ratchford, Brian Thomas
4
Ruyter, Ko de
4
Su, LuJun
4
Bearden, William O.
3
Biswas, Abhijit
3
Dass, Mayukh
3
Evanschitzky, Heiner
3
Fu, Xiaoxiao
3
Gauri, Dinesh Kumar
3
Hardesty, David M.
3
Harris, Lloyd C.
3
Haruvy, Ernan
3
Howlett, Elizabeth
3
Huang, Yinghua
3
Huang, Yunhui
3
Hwang, Jinsoo
3
Inman, J. Jeffrey
3
Jha, Subhash
3
Kukar-Kinney, Monika
3
Lamey, Lien
3
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Journal of retailing
Tourism management : research, policies, practice
Journal of business research : JBR
22
International journal of hospitality management
13
Journal of the Academy of Marketing Science
10
Marketing : ZFP ; journal of research and management
9
Psychology & marketing
9
Journal of marketing
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Jahrbuch der Absatz- und Verbrauchsforschung
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing research
5
European management journal
4
MSI reports : working paper series
4
International journal of contemporary hospitality management
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of service research : JSR
3
The journal of services marketing
3
Journal of hospitality marketing & management
2
Journal of marketing management : MM
2
Journal of marketing research : JMR
2
Journal of service management
2
Journal of service research
2
The journal of product & brand management
2
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
2
Academy of Management journal : AMJ
1
Cornell hospitality quarterly : CQ
1
Electronic markets : the international journal on networked business
1
European journal of marketing : EJM
1
European retail research
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of advertising : the review of marketing communications
1
International journal of consumer studies
1
International journal of markets and business systems
1
International marketing review
1
Journal of consumer behaviour : an international research review
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
1
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ECONIS (ZBW)
18
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1
Short video marketing and travel intentions : the interplay between visual perspective, visual content, and narration appeal
Gan, Jianhong
;
Shi, Si
;
Filieri, Raffaele
;
Leung, …
- In:
Tourism management : research, policies, practice
99
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014320905
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
4
Eliciting positive emotion through strategic responses to COVID-19 crisis : evidence from the tourism sector
Li, Shuyang
;
Wang, Yichuan
;
Filieri, Raffaele
;
Zhu, Yuzhen
- In:
Tourism management : research, policies, practice
90
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013326616
Saved in:
5
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
6
Understanding the strategic consequences of customer privacy concerns : a meta-analytic review
Okazaki, Shintaro
;
Eisend, Martin
;
Plangger, Kirk
; …
- In:
Journal of retailing
96
(
2020
)
4
,
pp. 458-473
Persistent link: https://www.econbiz.de/10012495484
Saved in:
7
The DAST framework for retail atmospherics : the impact of in- and out-of-store retail journey touchpoints on the customer experience
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Schweiger, Elisa B.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 128-137
Persistent link: https://www.econbiz.de/10012295813
Saved in:
8
Are low price and price matching guarantees equivalent? : the effects of different price guarantees on consumers' evaluations
Verma, Swati
;
Guha, Abhijit
;
Biswas, Abhijit
;
Grewal, Dhruv
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 99-108
Persistent link: https://www.econbiz.de/10012130013
Saved in:
9
When art meets tech : the role of augmented reality in enhancing museum experiences and purchase intentions
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Tourism management : research, policies, practice
68
(
2018
),
pp. 127-139
Persistent link: https://www.econbiz.de/10011871026
Saved in:
10
The impact of language style on consumers' reactions to online reviews
Wu, Luorong
;
Shen, Han
;
Fan, Alei
;
Mattila, Anna S.
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 590-596
Persistent link: https://www.econbiz.de/10011643275
Saved in:
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