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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Marketing : journal of research and management"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Kim, Wansoo"
~person:"Noble, Stephanie M."
~person:"Park, Jungkun"
~person:"Qu, Hailin"
~person:"Tanford, Sarah"
~person:"Verhoef, Peter C."
~subject:"Beziehungsmarketing"
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Search: "Customer relationship management"
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| 15 applied filters
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Beziehungsmarketing
Relationship marketing
39
Consumer behaviour
24
Konsumentenverhalten
24
Customer satisfaction
18
Kundenzufriedenheit
18
Dienstleistungsqualität
13
Service quality
13
Brand management
7
Markenführung
7
Brand image
6
Holiday behaviour
6
Markenimage
6
Urlaubsverhalten
6
Einzelhandel
5
Retail trade
5
Online retailing
4
Online-Handel
4
Airline
3
Arbeitszufriedenheit
3
Brand loyalty
3
Confidence
3
Customer integration
3
Fluggesellschaft
3
Job satisfaction
3
Kundenintegration
3
Ladengestaltung
3
Loyalty
3
Satisfaction
3
Store design
3
Tourism industry
3
Tourismuswirtschaft
3
Vertrauen
3
AI
2
Automation
2
Automatisierung
2
Beschwerdemanagement
2
China
2
Complaint management
2
Corporate Social Responsibility
2
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Undetermined
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38
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39
Aufsatz in Zeitschrift
39
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1
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English
39
Author
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Brady, Michael K.
Fu, Xiaoxiao
Kim, Wansoo
Noble, Stephanie M.
Park, Jungkun
Qu, Hailin
Tanford, Sarah
Verhoef, Peter C.
Han, Heesup
21
Prentice, Catherine
11
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Lombart, Cindy
9
Grewal, Dhruv
8
Kumar, Vikas
8
Klaus, Philipp
7
Lemon, Katherine N.
7
Louis, Didier
6
Wong, IpKin Anthony
6
Agag, Gomaa
5
Hwang, Jinsoo
5
Khan, Imran
5
Loureiro, Sandra Maria Correia
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Rana, Nripendra P.
5
Yu, Jongsik
5
Ahn, Jiseon
4
Bilgihan, Anil
4
Cambra-Fierro, Jesús
4
Carlson, Jamie
4
Das, Gopal
4
Evanschitzky, Heiner
4
Fazal-e-Hasan, Syed
4
Gustafsson, Anders
4
Han, Xiaoyun
4
Kim, Insin
4
Kuppelwieser, Volker
4
Lee, Choong-Ki
4
Meyer-Waarden, Lars
4
Quach, Sara
4
Roggeveen, Anne L.
4
Seger-Guttmann, Tali
4
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Journal of retailing and consumer services
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Marketing : journal of research and management
Tourism management : research, policies, practice
International journal of hospitality management
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of hospitality marketing & management
8
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
Journal of business research : JBR
6
Journal of the Academy of Marketing Science
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of service research : JSR
5
International journal of contemporary hospitality management
4
Journal of marketing
4
ERIM report series research in management
3
The journal of services marketing
3
The service industries journal
3
European journal of marketing : EJM
2
European management journal
2
Business horizons
1
Customer engagement : contemporary issues and challenges
1
ERIM Report Series Reference
1
Foundations and trends in marketing : FTMKT
1
Handbook of marketing strategy
1
Handbook of research on customer equity in marketing
1
International Journal of Hospitality and Event Management
1
International journal of business innovation and research : IJBIR
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
MIT sloan management review
1
MSI reports : working paper series
1
Marketing accountability for marketing and non-marketing outcomes
1
Marketing letters : a journal of research in marketing
1
Research series / Erasmus Universiteit Rotterdam
1
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
1
Service business
1
The Cornell hospitality quarterly
1
The Routledge companion to strategic marketing
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
39
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39
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1
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
2
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
Saved in:
3
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
4
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
5
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
6
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
7
The effect of customer ethnocentrism and customer participation on global brand attitude : the perspective of Chinese customer
Hong, EunPyo
;
Park, Jungkun
;
Pensri Jaroenwanit
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014240277
Saved in:
8
Role of multidimensional customer brand engagement on customer behavior for online grocery shopping
Park, Jungkun
;
Hong, EunPyo
;
Ahn, Jiseon
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303390
Saved in:
9
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
10
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
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