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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Dienstleistungsqualität"
~subject:"Vertrauen"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Vertrauen
Beziehungsmarketing
746
Relationship marketing
746
Consumer behaviour
535
Konsumentenverhalten
535
Customer satisfaction
289
Kundenzufriedenheit
289
Service quality
202
Einzelhandel
186
Retail trade
186
Brand management
114
Markenführung
114
Online retailing
94
Online-Handel
94
Brand image
78
Markenimage
78
Social Web
77
Social web
77
Customer integration
70
Kundenintegration
70
Internet marketing
66
Online-Marketing
66
Confidence
63
Brand
61
Markenartikel
60
E-commerce
53
Electronic Commerce
53
Customer experience
51
Viral marketing
51
Virales Marketing
51
Customer loyalty
49
Customer value
48
Kundenwert
47
Customer service
44
Emotion
43
Kundenservice
43
Customer engagement
42
Satisfaction
41
Marketing management
39
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Undetermined
197
Free
3
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Article
247
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Article in journal
247
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247
Conference paper
1
Konferenzbeitrag
1
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English
247
Author
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Prentice, Catherine
6
Mortimer, Gary
4
Park, Jungkun
4
Fazal-e-Hasan, Syed
3
Gong, Taeshik
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Lombart, Cindy
3
Louis, Didier
3
Polo-Redondo, Yolanda
3
Prybutok, Victor R.
3
Quach, Sara
3
Rokonuzzaman, Md
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Casper Ferm, Lars-Erik
2
Castaldo, Sandro
2
Cioppi, Marco
2
Dash, Ganesh
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fernandes, Teresa
2
Francioni, Barbara
2
Gong, Xiushuang
2
Grosso, Monica
2
Grégoire, Yany
2
Hinson, Robert
2
Islam, Jamid Ul
2
Japutra, Arnold
2
Jung, Na Young
2
Kandampully, Jay
2
Karande, Kiran
2
Khan, Imran
2
Kim, Jiyoung
2
Kumar, V.
2
Ladhari, Riadh
2
Le, Hoang T. P. M.
2
Lee, Kangcheol
2
Loureiro, Sandra Maria Correia
2
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Published in...
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Journal of retailing and consumer services
Journal of the Academy of Marketing Science
Journal of business research : JBR
143
International journal of hospitality management
131
The journal of services marketing
105
The service industries journal
85
Journal of hospitality marketing & management
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Industrial marketing management : the international journal for industrial and high-tech firms
53
International journal of contemporary hospitality management
53
Services marketing quarterly
53
Journal of service research : JSR
51
Journal of travel and tourism marketing
49
Service business
47
Journal of service management
42
Cogent business & management
39
Asia Pacific journal of marketing and logistics
36
The international journal of bank marketing : IJBM
35
Journal of service research
33
The TQM journal : the international review of organizational improvement
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of strategic marketing
32
Tourism management : research, policies, practice
31
The journal of business & industrial marketing
29
International journal of electronic customer relationship management : IJECRM
26
International journal of electronic marketing and retailing : IJEMR
25
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
25
Marketing intelligence & planning
25
European journal of marketing : EJM
24
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
24
International journal of quality and service sciences
23
Psychology & marketing
23
Total quality management & business excellence
23
Journal of air transport management
22
Managing service quality : MSQ ; an international journal
22
International journal of services and operations management
21
International journal of services, economics and management
21
Journal of financial services marketing : JFSM
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
247
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247
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1
Hey Google, I trust you! : the consequences of brand anthropomorphism in voice-based artificial intelligence contexts
Patrizi, Michela
;
Šerić, Maja
;
Vernuccio, Maria
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462234
Saved in:
2
Trust in blockchain-enabled exchanges : duture directions in blockchain marketing
Teck Ming Tan
;
Saraniemi, Saila
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 914-939
Persistent link: https://www.econbiz.de/10014326666
Saved in:
3
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
4
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
5
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
6
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
7
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
8
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
9
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
10
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
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