//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~person:"Söderlund, Magnus"
~subject:"E-commerce"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search:
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
E-commerce
Kundenzufriedenheit
Customer satisfaction
12
Dienstleistungsqualität
8
Service quality
8
Consumer behaviour
7
Konsumentenverhalten
7
Beziehungsmarketing
4
Relationship marketing
4
Arbeitszufriedenheit
3
Customer service
3
Job satisfaction
3
Kundenservice
3
Service encounters
3
Dienstleistungsberufe
2
Dienstleistungssektor
2
Einzelhandel
2
Loyalty
2
Perceived service quality
2
Retail trade
2
Robot
2
Roboter
2
Service industry
2
Service robots
2
Service workers
2
Theory of mind
2
Arbeitskräfte
1
Arbeitsverhalten
1
Artificial intelligence
1
Boundary conditions
1
Browsing
1
Burnout
1
Capacity for learning
1
Consumer to consumer
1
Conversion rate
1
Depicted faces
1
Emotion
1
Emotional display behaviors
1
Emotions
1
Employee burnout
1
Employee happiness
1
more ...
less ...
Online availability
All
Undetermined
7
Type of publication
All
Article
12
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
12
Language
All
English
Author
All
Söderlund, Magnus
Prentice, Catherine
9
Park, Jungkun
7
Lombart, Cindy
6
Louis, Didier
5
Park, Eunil
5
Quach, Sara
5
Baier, Daniel
4
Cambra-Fierro, Jesús
4
Hollebeek, Linda D.
4
Khan, Imran
4
Ladhari, Riadh
4
Mortimer, Gary
4
Poncin, Ingrid
4
Rosengren, Sara
4
Bala, Pradip Kumar
3
Bilgihan, Anil
3
Borges, Adilson
3
Chakraborty, Shibashish
3
Duan, Yongrui
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Klaus, Philipp
3
Kuppelwieser, Volker
3
Molinillo, Sebastian
3
Nilashi, Mehrbakhsh
3
Paswan, Audhesh K.
3
Paul, Justin
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Samad, Sarminah
3
Seger-Guttmann, Tali
3
Abumalloh, Rabab Ali
2
Agag, Gomaa
2
Aguilar-Illescas, Rocío
2
Ainsworth, Jeremy
2
more ...
less ...
Published in...
All
Journal of retailing and consumer services
The international review of retail, distribution and consumer research
5
Journal of service management
2
Nordic journal of business : NJB
1
Psychology & marketing
1
Technological forecasting & social change : an international journal
1
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service robots with (perceived) theory of mind : an examination of humans' reactions
Söderlund, Magnus
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013364466
Saved in:
2
When service robots look at themselves in the mirror : an examination of the effects of perceptions of robotic self-recognition
Söderlund, Magnus
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209566
Saved in:
3
Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171941
Saved in:
4
Joking with customers in the service encounter has a negative impact on customer satisfaction : replication and extension
Söderlund, Magnus
;
Oikarinen, Eeva-Liisa
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 55-64
Persistent link: https://www.econbiz.de/10011826035
Saved in:
5
The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
Saved in:
6
The consumer experience : the impact of supplier effort and consumer effort on customer satisfaction
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 219-229
Persistent link: https://www.econbiz.de/10011747828
Saved in:
7
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
8
Loyalty program rewards and their impact on perceived justice, customer satisfaction, and repatronize intentions
Söderlund, Magnus
;
Colliander, Jonas
- In:
Journal of retailing and consumer services
25
(
2015
),
pp. 47-57
Persistent link: https://www.econbiz.de/10011313602
Saved in:
9
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
10
When the customer has left the store : an examination of the potential for satisfaction rub-off effects and purchase versus no purchase implications
Söderlund, Magnus
;
Berg, Hanna
;
Ringbo, Joel
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 529-536
Persistent link: https://www.econbiz.de/10010388539
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->