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~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer satisfaction"
~type:"article"
~type_genre:"Article in journal"
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Search: subject:"Dienstleistungssektor"
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Customer satisfaction
Dienstleistungssektor
43
Service industry
43
Dienstleistungsqualität
25
Service quality
25
Consumer behaviour
19
Konsumentenverhalten
19
Kundenzufriedenheit
18
Beziehungsmarketing
15
Relationship marketing
15
Customer service
11
Kundenservice
11
Services
11
Dienstleistung
10
Einzelhandel
7
Retail trade
7
Arbeitsverhalten
4
Viral marketing
4
Virales Marketing
4
Work behaviour
4
Brand management
3
Coronavirus
3
Dienstleistungsmarketing
3
Emotion
3
Innovation
3
Markenführung
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Retail
3
Service innovation
3
Services marketing
3
Transformative service research
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Air transport
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Airline
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Arbeitszufriedenheit
2
Beschwerdemanagement
2
Big Data
2
Big data
2
Brand image
2
Business process management
2
COVID-19
2
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15
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Article in journal
Aufsatz in Zeitschrift
18
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English
18
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Asante, Daniel
2
Asante, Eric Adom
2
Kwamega, Michael
2
Söderlund, Magnus
2
Tang, Chunyong
2
Bhatia, Sukhdev
1
Chaudhary, Nityanand
1
Chen, Nuoya
1
Chen, Zhipeng
1
Contreras Ramirez, Germán
1
Fan, Xiucheng
1
Fazal-e-Hasan, Syed
1
Finsterwalder, Jörg
1
Friman, Margareta
1
Fullerton, Gordon
1
Gong, Xiushuang
1
Hanson, Nicole
1
Izogo, Ernest Emeka
1
Jiao, Jinfeng
1
Jung, Jin Ho
1
Kamarulzaman, Yusniza
1
Khandelwal, Dinesh Kumar
1
Kumar, Anil
1
Kuppelwieser, Volker
1
Lee, Wei-Long
1
Liu, Chih-Hsing
1
Lu, Baozhou
1
Luthra, Sunil
1
Mattsson, Jan
1
Mehta, Rajneesh
1
Mohanty, Smaraki
1
Mohd-Any, Amrul Asraf
1
Mortimer, Gary
1
Opoku-Danso, Alexander
1
Otterbring, Tobias
1
Park, Eunil
1
Rosenbaum, Mark S.
1
Sarker, Moniruzzaman
1
Strebel, Judi
1
Tian, Hui
1
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Journal of retailing and consumer services
The journal of services marketing
27
Journal of business research : JBR
18
Journal of service research : JSR
15
The service industries journal
13
International journal of hospitality management
10
Journal of service research
10
Service business
10
Services marketing quarterly
9
International journal of services and operations management
8
Journal of service management
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of the Academy of Marketing Science
6
International journal of contemporary hospitality management
5
International journal of quality and service sciences
5
International journal of services and operations management : IJSOM
5
Journal of marketing
5
Journal of service theory and practice
5
Journal of service theory and practice : JSTP
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Total quality management & business excellence
5
European journal of marketing : EJM
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Business horizons
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of business excellence
3
International journal of management practice : IJMP
3
International journal of production economics
3
International journal of productivity and quality management : IJPQM
3
International journal of services and standards
3
International journal of services, economics and management
3
Journal of Contemporary Issues in Business and Government
3
Journal of air transport management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of hospitality marketing & management
3
Journal of strategic marketing
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
Benchmarking : an international journal ; BIJ
2
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ECONIS (ZBW)
18
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1
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10
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18
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date (oldest first)
1
Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
2
The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour
Lee, Wei-Long
;
Liu, Chih-Hsing
;
Tseng, Tzu-Wen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209505
Saved in:
3
Perceived values, platform attachment and repurchase intention in on-demand service platforms : a cognition-affection-conation perspective
Lu, Baozhou
;
Yan, Lixiao
;
Chen, Zhipeng
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013364471
Saved in:
4
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
5
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
6
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
7
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
8
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
9
Therapeutic servicescapes : restorative and relational resources in service settings
Rosenbaum, Mark S.
;
Friman, Margareta
;
Contreras …
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012268821
Saved in:
10
Weathering consumer pricing sensitivity : the importance of customer contact and personalized services in the financial services industry
Yun, Wonjoo
;
Hanson, Nicole
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012268849
Saved in:
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