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~isPartOf:"Journal of retailing and consumer services"
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Consumer behaviour
10
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Beziehungsmarketing
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Customer experience
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Einzelhandel
6
Relationship marketing
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Retail trade
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Customer experience management
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Customer satisfaction
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Kundenzufriedenheit
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Luxury goods
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Klaus, Philipp
10
Kuppelwieser, Volker
4
Manthiou, Aikaterini
2
Bang, Nguyen
1
Boujena, Othman
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Heinonen, Kristina
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Hickman, Ellie
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Klaus, Philipp “Phil”
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Nguyen, Bang
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Wetzels, Martin
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Wetzels, Ruud W. H.
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Zaichkowsky, Judith Lynne
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Journal of retailing and consumer services
The journal of services marketing
8
Journal of service management
5
Journal of Services Marketing
4
International journal of market research : JMRS ; the journal of the Market Research Society
3
Journal of business research : JBR
3
International journal of market research
2
Journal of Service Management
2
Journal of marketing management : MM
2
Journal of service research
2
Journal of travel and tourism marketing
2
Reihe: Planung, Organisation und Unternehmungsführung
2
Aus dem Institut für Landtechnik der Universität Hohenheim, Landwirtschaftliche Hochschule
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European journal of marketing
1
European journal of marketing : EJM
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Geographische Rundschau
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International Marketing Review
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International marketing review
1
Journal of Product & Brand Management
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Journal of Service Management: Volume 25, Issue 2
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of strategic marketing
1
KTBL-Berichte über Landtechnik
1
Lebensqualität und Standortattraktivität : Kultur, Mobilität und regionale Marken als Erfolgfaktoren
1
Managing consumer services : factory or theater?
1
Recherche et applications en marketing
1
Schweizer Monatshefte : Zeitschrift für Politik, Wirtschaft, Kultur
1
Tagungsberichte / Technische Hochschule Karl-Marx-Stadt
1
Technological forecasting & social change : an international journal
1
The international journal of bank marketing : IJBM
1
The journal of brand management : an international journal
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The journal of product & brand management
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The service industries journal
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Tourism management : research, policies, practice
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Wissen und Wehr : Monatsschrift der Deutschen Gesellschaft für Wehrpolitik und Wehrwissenschaften
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Wissenschaftliche Begleituntersuchung zum Projekt "Kommunikations-Modellgemeinden der Schweiz (KMG)" / Schlussbericht zum Einzelprojekt
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ECONIS (ZBW)
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1
There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
2
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
3
A glimpse of the future retail customer experience : guidelines for research and practice : editorial
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014303398
Saved in:
4
The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp
;
Zaichkowsky, Judith Lynne
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
Saved in:
5
How luxury retail will change forever : the role of atmospherics in the digital era
Klaus, Philipp
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013366371
Saved in:
6
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
7
Beyond good and bad : challenging the suggested role of emotions in customer experience (CX) research
Manthiou, Aikaterini
;
Hickman, Ellie
;
Klaus, Philipp
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305348
Saved in:
8
The end of the world as we know it? : the influence of online channels on the luxury customer experience
Klaus, Philipp
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012305877
Saved in:
9
Consumer responses to planned obsolescence
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 157-165
Persistent link: https://www.econbiz.de/10011995548
Saved in:
10
Retail fairness : exploring consumer perceptions of fairness towards retailers' marketing tactics
Bang, Nguyen
;
Klaus, Philipp
- In:
Journal of retailing and consumer services
20
(
2013
)
3
,
pp. 311-324
Persistent link: https://www.econbiz.de/10009759787
Saved in:
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