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~isPartOf:"Journal of service management"
~subject:"Gesundheitswesen"
~subject:"Value creation"
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Search: subject:"Service quality"
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Gesundheitswesen
Value creation
Dienstleistungsqualität
94
Service quality
94
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
32
Konsumentenverhalten
32
Services
25
Dienstleistung
24
Dienstleistungssektor
22
Service industry
22
Customer service
21
Kundenservice
21
Customer integration
15
Kundenintegration
15
Betriebliche Wertschöpfung
13
Health care system
13
Customer experience
10
Dienstleistungsmanagement
10
Health care
10
Service management
10
Gesundheitsversorgung
9
Beschwerdemanagement
8
Complaint management
8
Robot
8
Roboter
8
Arbeitszufriedenheit
7
Job satisfaction
7
Service innovation
7
Dienstleistungsmarketing
6
Einzelhandel
6
Emotion
6
Retail trade
6
Satisfaction
6
Service recovery
6
Service-Dominant Logic
6
Service-dominant logic
6
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10
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2
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Article
19
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1
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20
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20
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English
20
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McColl-Kennedy, Janet R.
3
Witell, Lars
3
Beirão, Gabriela
2
Edvardsson, Bo
2
Elg, Mattias
2
Engström, Jon
2
Fisk, Raymond P.
2
Jaakkola, Elina
2
Kristensson, Per
2
Patrício, Lia
2
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Arteaga, Francisco
1
Beierlein, Andrea
1
Cases, Anne-Sophie
1
Cheung, Lilliemay
1
Colurcio, Maria
1
De Gosson de Varennes, Serge
1
Del Chiappa, Giacomo
1
Ferrier, Elizabeth
1
Fuglsang, Lars
1
Fusco, Floriana
1
Gallarza, Martina G.
1
Gil Saura, Irene
1
Guglielmetti, Chiara
1
Gustafsson, Anders
1
Hall, Juliet
1
Helkkula, Anu
1
Hodgkinson, Ian R.
1
Hogan, Suellen J.
1
Hogreve, Jens
1
Holbrook, Morris B.
1
Hottat, Eline
1
Jun, Gyuchan Thomas
1
Leroi-Werelds, Sara
1
Lervik-Olsen, Line
1
Lievens, Annouk
1
Mahr, Dominik
1
Marsilio, Marta
1
Mifsud, Matthieu
1
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Journal of service management
Journal of health organization and management
28
The TQM journal : the international review of organizational improvement
26
Health care management review : HCM review
24
The service industries journal
22
NBER Working Paper
19
Journal of business research : JBR
18
NBER working paper series
18
Working paper / National Bureau of Economic Research, Inc.
17
International journal of hospitality management
16
Journal of health economics
15
International journal of productivity and quality management : IJPQM
14
Quality management journal : QMJ
14
Technological forecasting & social change : an international journal
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Public management review
13
The journal of services marketing
12
Health marketing quarterly
11
Total quality management & business excellence
11
CHE research paper
10
International journal of production research
10
International journal of services and operations management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Service business
10
Health economics
9
International journal of quality & reliability management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Discussion paper / Centre for Economic Policy Research
8
European journal of operational research : EJOR
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
Journal of service research : JSR
8
Manufacturing & service operations management : M & SOM
8
Services marketing quarterly
8
The Milbank quarterly
8
World Bank E-Library Archive
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of quality and service sciences
7
OECD Health Statistics
7
Production and operations management : the flagship research journal of the Production and Operations Management Society
7
Socio-economic planning sciences : the international journal of public sector decision-making
7
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ECONIS (ZBW)
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
3
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
4
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
5
Value cocreation in service ecosystems : investigating health care at the micro, meso, and macro levels
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, Raymond P.
- In:
Journal of service management
28
(
2017
)
2
,
pp. 227-249
Persistent link: https://www.econbiz.de/10011704032
Saved in:
6
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
7
Service innovations breaking institutionalized rules of health care
Wallin, Arto Juhani
;
Fuglsang, Lars
- In:
Journal of service management
28
(
2017
)
5
,
pp. 972-997
Persistent link: https://www.econbiz.de/10011801847
Saved in:
8
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
9
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
Saved in:
10
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
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