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~isPartOf:"Journal of service management"
~subject:"Gesundheitswesen"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Service quality"
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Gesundheitswesen
Dienstleistungsqualität
94
Service quality
94
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
32
Konsumentenverhalten
32
Services
25
Dienstleistung
24
Dienstleistungssektor
22
Service industry
22
Customer service
21
Kundenservice
21
Customer integration
15
Kundenintegration
15
Betriebliche Wertschöpfung
13
Health care system
13
Value creation
13
Customer experience
10
Dienstleistungsmanagement
10
Health care
10
Service management
10
Gesundheitsversorgung
9
Beschwerdemanagement
8
Complaint management
8
Robot
8
Roboter
8
Arbeitszufriedenheit
7
Job satisfaction
7
Service innovation
7
Dienstleistungsmarketing
6
Einzelhandel
6
Emotion
6
Retail trade
6
Satisfaction
6
Service recovery
6
Service-Dominant Logic
6
Service-dominant logic
6
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Online availability
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Undetermined
7
Free
2
Type of publication
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Article
13
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
13
Language
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English
13
Author
All
Beirão, Gabriela
2
Elg, Mattias
2
Engström, Jon
2
Fisk, Raymond P.
2
Patrício, Lia
2
Witell, Lars
2
Anderson, Laurel
1
Beierlein, Andrea
1
Cases, Anne-Sophie
1
De Gosson de Varennes, Serge
1
Fuglsang, Lars
1
Fusco, Floriana
1
Guglielmetti, Chiara
1
Hall, Juliet
1
Helkkula, Anu
1
Hodgkinson, Ian R.
1
Hogan, Suellen J.
1
Hogreve, Jens
1
Jaakkola, Elina
1
Jun, Gyuchan Thomas
1
Lievens, Annouk
1
Mahr, Dominik
1
Marsilio, Marta
1
McColl-Kennedy, Janet R.
1
Mifsud, Matthieu
1
N'Goala, Gilles
1
Norin, Olof
1
Odekerken-Schröder, Gaby
1
Paluch, Stefanie
1
Pinho, Nelson
1
Poksinska, Bozena
1
Ponsignon, Frederic
1
Quist, Johan
1
Smart, Andi
1
Snyder, Hannah
1
Valtakoski, Aku
1
Van Oerle, Sarah
1
Verleye, Katrien
1
Wallin, Arto Juhani
1
Williams, Mike
1
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Published in...
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Journal of service management
Journal of health organization and management
29
Health care management review : HCM review
24
The TQM journal : the international review of organizational improvement
22
Journal of health economics
16
Quality management journal : QMJ
15
Health marketing quarterly
12
International journal of productivity and quality management : IJPQM
12
Journal of business research : JBR
12
Technological forecasting & social change : an international journal
12
The service industries journal
11
Total quality management & business excellence
11
Management science : journal of the Institute for Operations Research and the Management Sciences
10
European journal of operational research : EJOR
9
Health economics
9
International journal of hospitality management
9
International journal of services and operations management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
International journal of quality & reliability management
8
Manufacturing & service operations management : M & SOM
8
Production and operations management : the flagship research journal of the Production and Operations Management Society
8
The Milbank quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of quality and service sciences
7
Journal of the Operational Research Society
7
Service business
7
Socio-economic planning sciences : the international journal of public sector decision-making
7
The European journal of health economics : HEPAC ; health economics in prevention and care
7
The journal of services marketing
7
Health economics review
6
Journal of public economics
6
Public management review
6
Services marketing quarterly
6
Australasian marketing journal
5
International journal of production economics
5
International journal of public sector management
5
International journal of public sector management : IJPSM
5
Journal of operations management
5
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ECONIS (ZBW)
13
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
3
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
4
Value cocreation in service ecosystems : investigating health care at the micro, meso, and macro levels
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, Raymond P.
- In:
Journal of service management
28
(
2017
)
2
,
pp. 227-249
Persistent link: https://www.econbiz.de/10011704032
Saved in:
5
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
6
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
Saved in:
7
Service innovations breaking institutionalized rules of health care
Wallin, Arto Juhani
;
Fuglsang, Lars
- In:
Journal of service management
28
(
2017
)
5
,
pp. 972-997
Persistent link: https://www.econbiz.de/10011801847
Saved in:
8
Coordinatiing online health communities for cognitive and affective value creation
Van Oerle, Sarah
;
Mahr, Dominik
;
Lievens, Annouk
- In:
Journal of service management
27
(
2016
)
4
,
pp. 481-506
Persistent link: https://www.econbiz.de/10011563644
Saved in:
9
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
10
Healthcare experience quality : an empirical exploration using content analysis techniques
Ponsignon, Frederic
;
Smart, Andi
;
Williams, Mike
;
Hall, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 460-485
Persistent link: https://www.econbiz.de/10011389090
Saved in:
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