//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Kim, Wansoo"
~person:"Noble, Stephanie M."
~person:"Qu, Hailin"
~person:"Tanford, Sarah"
~person:"Verhoef, Peter C."
~subject:"Beziehungsmarketing"
~subject:"Customer retention"
~subject:"Kundenzufriedenheit"
~subject:"Wahrnehmung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 14 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Customer retention
Kundenzufriedenheit
Wahrnehmung
Relationship marketing
12
Consumer behaviour
7
Customer satisfaction
7
Dienstleistungsqualität
7
Konsumentenverhalten
7
Service quality
7
Airline
3
Customer integration
3
Fluggesellschaft
3
Holiday behaviour
3
Kundenintegration
3
Urlaubsverhalten
3
Automation
2
Automatisierung
2
Brand image
2
Markenimage
2
Tourism
2
Tourism industry
2
Tourismus
2
Tourismuswirtschaft
2
satisfaction
2
Air passenger transport
1
Air transport
1
Airline customers
1
Airline industry
1
Airport
1
Airport duty-free shopping
1
Artificial intelligence
1
Befragung
1
Brand loyalty
1
Brand management
1
Chinese and Korean travelers
1
Corporate Social Responsibility
1
Corporate reputation
1
Corporate social responsibility
1
Customer service
1
Destination loyalty
1
more ...
less ...
Online availability
All
Undetermined
9
Type of publication
All
Article
11
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Aufsatzsammlung
1
Language
All
English
12
Author
All
Blut, Markus
Brady, Michael K.
Fu, Xiaoxiao
Kim, Wansoo
Noble, Stephanie M.
Qu, Hailin
Tanford, Sarah
Verhoef, Peter C.
Han, Heesup
17
Hyun, Sunghyup Sean
9
Yu, Jongsik
5
Kim, Insin
4
Kumar, Vikas
4
Wong, IpKin Anthony
4
Ahn, Jiseon
3
Chua, Bee-Lia
3
Hollebeek, Linda D.
3
Hwang, Jinsoo
3
Kaushik, Arun Kumar
3
Lee, Choong-Ki
3
Lemon, Katherine N.
3
McColl-Kennedy, Janet R.
3
Moon, Hyoungeun
3
Back, Ki-Joon
2
Becker, Jan U.
2
Berezan, Orie
2
Cai, Liping A.
2
Choi, Suh-hee
2
Chung, Namho
2
Groth, Markus
2
Grégoire, Yany
2
Gustafsson, Anders
2
Hochstein, Bryan
2
Houston, Mark B.
2
Kim, Myung-Ja
2
Koo, Bonhak
2
Krishen, Anjala S.
2
Lam, Iok Keng Veronica
2
Lee, Jin-soo
2
Lee, Sanghyeop
2
Mattila, Anna S.
2
Melero-Polo, Iguácel
2
Morais, Duarte B.
2
Ostrom, Amy L.
2
Rangarajan, Deva
2
Sesé, F. Javier
2
more ...
less ...
Published in...
All
Journal of service research
Journal of travel and tourism marketing
International journal of hospitality management
16
Journal of retailing
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of hospitality marketing & management
8
Journal of the Academy of Marketing Science
8
Tourism management : research, policies, practice
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
7
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
Journal of business research : JBR
6
Journal of service research : JSR
6
International journal of contemporary hospitality management
4
Journal of marketing
4
ERIM report series research in management
3
European journal of marketing : EJM
2
European management journal
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing and consumer services
2
Marketing letters : a journal of research in marketing
2
The journal of services marketing
2
The service industries journal
2
Business horizons
1
Customer engagement : contemporary issues and challenges
1
Die Betriebswirtschaft : DBW
1
ERIM Report Series Reference
1
Foundations and trends in marketing : FTMKT
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of marketing strategy
1
Handbook of research on customer equity in marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Kundenmanagement
1
MIT sloan management review
1
MSI reports : working paper series
1
Marketing : journal of research and management
1
Marketing accountability for marketing and non-marketing outcomes
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
Research series / Erasmus Universiteit Rotterdam
1
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
2
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
3
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
4
Environmental corporate social responsibility and the strategy to boost the airline's image and customer loyalty intentions
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 371-383
Persistent link: https://www.econbiz.de/10012179410
Saved in:
5
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
6
Halal tourism : travel motivators and customer retention
Han, Heesup
;
Al-Ansi, Amr
;
Köseoglu, Mehmet Ali
;
Lin, …
- In:
Journal of travel and tourism marketing
36
(
2019
)
9
,
pp. 1012-1024
Persistent link: https://www.econbiz.de/10012179519
Saved in:
7
Airport shopping : an emerging non-aviation business : triggers of traveler loyalty
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
35
(
2018
)
7
,
pp. 835-845
Persistent link: https://www.econbiz.de/10011941756
Saved in:
8
The role of wellness spa tourism performance in building destination loyalty : the case of Thailand
Han, Heesup
;
Kiatkawsin, Kiattipoom
;
Jung, Heekyoung
; …
- In:
Journal of travel and tourism marketing
35
(
2018
)
5
,
pp. 595-610
Persistent link: https://www.econbiz.de/10011918022
Saved in:
9
Self-congruity and flow as antecedents of attitude and loyalty towards a theme park brand
Fu, Xiaoxiao
;
Kang, Juhee
;
Tasci, Asli
- In:
Journal of travel and tourism marketing
34
(
2017
)
9
,
pp. 1261-1273
Persistent link: https://www.econbiz.de/10011759016
Saved in:
10
A refined model of relationship selling between meeting planners and suppliers
Kim, Miyoung
;
Qu, Hailin
- In:
Journal of travel and tourism marketing
29
(
2012
)
1/2
,
pp. 105-118
Persistent link: https://www.econbiz.de/10009537263
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->