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~isPartOf:"Journal of service research"
~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
~subject:"Service quality"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Service quality
Beziehungsmarketing
151
Relationship marketing
151
Dienstleistungsqualität
82
Consumer behaviour
77
Konsumentenverhalten
77
Kundenzufriedenheit
69
Customer service
26
Kundenservice
26
Customer integration
22
Kundenintegration
22
Beschwerdemanagement
19
Complaint management
19
Dienstleistungssektor
18
Service industry
18
Lieferantenmanagement
14
Supplier relationship management
14
USA
13
United States
13
loyalty
13
Dienstleistung
12
Services
12
customer satisfaction
12
satisfaction
11
Betriebliche Wertschöpfung
10
Confidence
10
Dienstleistungsmarketing
10
Services marketing
10
Value creation
10
Vertrauen
10
Brand image
9
Brand management
9
Markenführung
9
Markenimage
9
Social Web
9
Social web
9
customer loyalty
9
Customer value
8
Emotion
8
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Undetermined
60
Free
9
Type of publication
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Article
93
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
94
Aufsatz in Zeitschrift
94
Aufsatzsammlung
1
Language
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English
94
Author
All
Mattila, Anna S.
4
Leisen Pollack, Birgit
3
Becker, Jan U.
2
Brady, Michael K.
2
Choi, Beom Joon
2
Greene, Henry
2
Grégoire, Yany
2
Gustafsson, Anders
2
Hollebeek, Linda D.
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Ostrom, Amy L.
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Shin, Hyunju
2
Spann, Martin
2
Sprott, David E.
2
Suh, Munshik
2
Thaichon, Park
2
Walsh, Gianfranco
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Albrecht, Arne Keno
1
Amaad, Hafiz
1
Anderson, Laurel
1
Andzulis, James
1
Arnold, Todd J.
1
Arrivabene, Lorena Silva
1
Auh, Seigyoung
1
Azzari, Courtney Nations
1
Bagherzadeh, Ramin
1
Banerjee, Shubhomoy
1
Barrot, Christian
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bayón, Tomás
1
Beatty, Sharon E.
1
Beck, Jonathan M.
1
Belanche, Daniel
1
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Published in...
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Journal of service research
Services marketing quarterly
Journal of retailing and consumer services
304
Journal of business research : JBR
176
International journal of hospitality management
168
The journal of services marketing
137
The service industries journal
101
Journal of hospitality marketing & management
77
Journal of travel and tourism marketing
73
International journal of contemporary hospitality management
67
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Journal of service research : JSR
63
Service business
57
Tourism management : research, policies, practice
56
Cogent business & management
54
Journal of service management
50
Industrial marketing management : the international journal for industrial and high-tech firms
49
Journal of strategic marketing
46
Asia Pacific journal of marketing and logistics
43
The international journal of bank marketing : IJBM
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
The TQM journal : the international review of organizational improvement
41
The journal of business & industrial marketing
41
Journal of the Academy of Marketing Science
40
Psychology & marketing
36
International journal of electronic customer relationship management : IJECRM
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
30
International journal of quality and service sciences
29
Total quality management & business excellence
29
European journal of marketing : EJM
28
Journal of retailing
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of marketing
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Managing service quality : MSQ ; an international journal
25
Marketing intelligence & planning
25
Journal of air transport management
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of hospitality and tourism insights
23
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ECONIS (ZBW)
94
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1
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94
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
The influence of corporate social responsibility on stakeholders in different business contexts
Ghanbarpour, Tohid
;
Crosby, Lawrence
;
Johnson, Michael D.
; …
- In:
Journal of service research
27
(
2024
)
1
,
pp. 141-155
Persistent link: https://www.econbiz.de/10014580408
Saved in:
3
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
4
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
5
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
6
Customer experience : conceptualization, measurement, and application in omnichannel environments
Gahler, Markus
;
Klein, Jan F.
;
Paul, Michael
- In:
Journal of service research
26
(
2023
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10014246204
Saved in:
7
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
8
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
9
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
10
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
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