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~isPartOf:"Journal of service research"
~isPartOf:"The journal of services marketing"
~subject:"Kundenintegration"
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Search: subject_exact:"Service industry"
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Kundenintegration
Dienstleistungssektor
112
Service industry
112
Dienstleistungsqualität
59
Service quality
59
Beziehungsmarketing
41
Relationship marketing
41
Services
39
Dienstleistung
38
Consumer behaviour
37
Konsumentenverhalten
37
Customer satisfaction
36
Kundenzufriedenheit
36
Customer service
30
Kundenservice
30
Innovation
14
Service innovation
14
Customer integration
12
Dienstleistungsmarketing
10
Services marketing
10
Arbeitsverhalten
9
Work behaviour
9
Betriebliche Wertschöpfung
7
Business services
7
Dienstleistungsberufe
7
Innovation management
7
Innovationsmanagement
7
Service workers
7
Unternehmensdienstleistung
7
Value creation
7
Brand management
6
Lieferantenmanagement
6
Markenführung
6
Service-Dominant Logic
6
Service-dominant logic
6
Supplier relationship management
6
Artificial intelligence
5
B-to-B-Marketing
5
Business-to-business marketing
5
Dienstleistungshandel
5
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8
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1
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Article
11
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1
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Article in journal
12
Aufsatz in Zeitschrift
12
Aufsatzsammlung
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English
12
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Akaka, Melissa Archpru
1
Barrios, Andrés
1
Bouman, Nijs
1
Brady, Michael K.
1
Bridge, R. Gary
1
Brock, Jürgen Kai-Uwe
1
Camacho, Sonia
1
Carbonell, Pilar
1
Chen, Ja-shen
1
Cheng, Colin C.
1
Cronin, J. J.
1
Edvardsson, Bo
1
Estrada-Mejia, Catalina
1
Hartline, Michael D.
1
Hollebeek, Linda D.
1
Hur, Won-Moo
1
Hwang, Hansol
1
Jouny-Rivier, Elodie
1
Kim, Young-Jin
1
Martin, Charles L.
1
Melton, Horace
1
Nambisan, Satish
1
Pujari, Devashish
1
Reynoso, Javier
1
Rodriguez-Escudero, Ana I.
1
Shin, Yuhyung
1
Simonse, Lianne
1
Singh, Jagdip
1
Sprott, David E.
1
Tsou, Hun Tai
1
Vargo, Stephen L.
1
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Published in...
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Journal of service research
The journal of services marketing
Journal of business research : JBR
10
Journal of service management
8
The service industries journal
7
Kundenintegration : Forum Dienstleistungsmanagement
6
Journal of service research : JSR
4
Service business
4
SpringerLink / Bücher
4
Forum Dienstleistungsmanagement
3
Advances in hospitality, tourism, and the services industry (AHTSI) book series
2
Applied Marketing Science / Angewandte Marketingforschung
2
European journal of marketing
2
Fokus Dienstleistungsmarketing
2
International journal of innovation : IJI journal
2
International journal of quality and service sciences
2
Journal of service theory and practice : JSTP
2
Journal of the Academy of Marketing Science
2
Public management review
2
Research
2
Services marketing quarterly
2
Technology analysis & strategic management
2
Academy of Management journal : AMJ
1
Administrative Sciences : open access journal
1
Advances in National Brand and Private Label Marketing : Ninth International Conference, 2022
1
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Asia Pacific business review
1
Asia-Pacific journal of business administration
1
Business Process Management Workshops : BPM 2009 international workshops, Ulm, Germany, September 7, 2009 ; revised papers
1
Consumers@work : zum neuen Verhältnis von Unternehmen und Usern im Web 2.0
1
Creativity and innovation management
1
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
1
Dienstleistungsnetzwerke
1
Diskussionsbeiträge / Fachbereich Wirtschaftswissenschaft, FernUniversität in Hagen : Diskussionspapier
1
Economics of innovation and new technology
1
Empirische Personal- und Organisationsforschung
1
Entrepreneurship, innovation and economic crisis : lessons for research, policy and practice
1
European journal of innovation management : EJIM
1
European journal of marketing : EJM
1
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ECONIS (ZBW)
12
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
Saved in:
3
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
4
One-voice strategy for customer engagement
Singh, Jagdip
;
Nambisan, Satish
;
Bridge, R. Gary
; …
- In:
Journal of service research
24
(
2021
)
1
,
pp. 42-65
Persistent link: https://www.econbiz.de/10012426761
Saved in:
5
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
6
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
7
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
8
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
9
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
10
Customer and employee co-creation of radical service innovations
Melton, Horace
;
Hartline, Michael D.
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 112-123
Persistent link: https://www.econbiz.de/10011343388
Saved in:
1
2
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