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~isPartOf:"Journal of service research"
~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
~subject:"Marketingmanagement"
~subject:"Service industry"
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Kundenzufriedenheit
Marketingmanagement
Service industry
Beziehungsmarketing
7
Customer satisfaction
7
Relationship marketing
7
Consumer behaviour
5
Customer integration
5
Dienstleistungsqualität
5
Konsumentenverhalten
5
Kundenintegration
5
Service quality
5
Customer service
4
Kundenservice
4
customer participation
4
Customer participation
3
Arbeitsverhalten
1
Codetermination
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Cognition
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Electronic Commerce
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Emotion
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Kognition
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Mitbestimmung
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Online-Handel
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accent
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burnout
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co-creation value
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co-production
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cognitive ability
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customer citizenship behaviour
1
customer empowerment
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customer justice
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customer participation quality
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customer participation variation
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Auh, Seigyoung
1
Blut, Markus
1
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1
Bourdin, David
1
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1
Heirati, Nima
1
Jia, Jingdong
1
Medler-Liraz, Hana
1
Mengüç, Bülent
1
Schoefer, Klaus
1
Seger-Guttmann, Tali
1
Sichtmann, Christina
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Tuan Nguyen
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Journal of service research
The service industries journal
Journal of business research : JBR
7
Journal of retailing and consumer services
7
The journal of services marketing
6
Journal of service research : JSR
4
Journal of service management
3
Journal of service theory and practice
3
Service business
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Marketing letters : a journal of research in marketing
2
Tourism management : research, policies, practice
2
Asia Pacific business review
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Economies : open access journal
1
European journal of marketing
1
European management journal
1
Industry and innovation
1
International journal of bank marketing
1
International journal of business information systems : IJBIS
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of emerging markets
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and service sciences
1
International journal of services, economics and management
1
Inventi impact: retailing & consumer services
1
Journal of business ethics : JOBE
1
Journal of business market management : JBM
1
Journal of economic development
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international marketing
1
Journal of marketing research
1
Journal of promotion management : innovations in planning and applied research
1
Journal of the Academy of Marketing Science
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ECONIS (ZBW)
7
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1
The influence of employee accent on
customer
participation
in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
2
Customer
participation
variation and its impact on customer service performance : underlying process and boundary conditions
Mengüç, Bülent
;
Auh, Seigyoung
;
Wang, Fatima
- In:
Journal of service research
23
(
2020
)
3
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012265762
Saved in:
3
Customer readiness-
customer
participation
link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
4
The dark side of
customer
participation
: when
customer
participation
in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
5
Do
customer
participation
and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
6
Achieving favourable customer outcomes through employee deviance
Boukis, Achilleas
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 319-338
Persistent link: https://www.econbiz.de/10011564146
Saved in:
7
Does emotional labor moderate
customer
participation
and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
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