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~isPartOf:"Journal of service research : JSR"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Beziehungsmarketing"
~subject:"Germany"
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Beziehungsmarketing
Germany
Relationship marketing
282
Consumer behaviour
215
Konsumentenverhalten
215
Customer satisfaction
113
Kundenzufriedenheit
113
Marketing management
113
Marketingmanagement
113
Dienstleistungsqualität
111
Service quality
111
Brand management
79
Markenführung
79
Lieferantenmanagement
67
Supplier relationship management
67
USA
58
United States
58
Salespeople
57
Verkaufspersonal
57
Innovation
54
Dienstleistungssektor
53
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53
Beschwerdemanagement
51
Complaint management
51
Customer service
51
Kundenservice
51
Brand image
47
Markenimage
47
Firm performance
45
Unternehmenserfolg
45
Innovation management
41
Innovationsmanagement
41
Customer integration
35
Kundenintegration
35
Customer value
34
Kundenwert
34
New product development
32
Social Web
32
Social web
32
Brand
31
Corporate Social Responsibility
31
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8
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283
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2
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285
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285
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2
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Kumar, V.
9
Palmatier, Robert W.
8
Homburg, Christian
7
Ruyter, Ko de
7
Wieseke, Jan
7
Sesé, F. Javier
6
Verhoef, Peter C.
6
Beatty, Sharon E.
5
Bolton, Ruth N.
5
Eisingerich, Andreas B
5
Evans, Kenneth R.
5
Gremler, Dwayne D.
5
Grewal, Dhruv
5
Scheer, Lisa K.
5
Steinhoff, Lena
5
Walsh, Gianfranco
5
Brodie, Roderick J.
4
Doorn, Jenny van
4
Hollebeek, Linda D.
4
Krafft, Manfred
4
Lam, Son K.
4
Polo-Redondo, Yolanda
4
Rapp, Adam
4
Voorhees, Clay M.
4
Wangenheim, Florian von
4
Alavi, Sascha
3
Auh, Seigyoung
3
Bell, Simon J.
3
Blut, Markus
3
Brady, Michael K.
3
Dong, Beibei
3
Evanschitzky, Heiner
3
Folse, Judith Anne Garretson
3
Habel, Johannes
3
Hammerschmidt, Maik
3
Hennig-Thurau, Thorsten
3
Huang, Ming-Hui
3
Lemon, Katherine N.
3
Libai, Barak
3
Lusch, Robert F.
3
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Published in...
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Journal of service research : JSR
Journal of the Academy of Marketing Science
SpringerLink / Bücher
1,688
Journal of business research : JBR
670
Europäische Hochschulschriften / 5
648
Journal of retailing and consumer services
592
Gabler Edition Wissenschaft
557
Industrial marketing management : the international journal for industrial and high-tech firms
424
Verwaltung & Management : VM ; Zeitschrift für moderne Verwaltung
358
Springer eBook Collection / Business and Economics
297
Research
293
International journal of hospitality management
286
Springer eBook Collection
269
The journal of services marketing
225
ZEW discussion papers
224
Die Bank
222
Discussion paper
219
Discussion paper series / IZA
218
The journal of business & industrial marketing
199
Der Betrieb
195
The service industries journal
195
Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
192
Lehrbuch
180
Umweltwirtschaftsforum : uwf ; die betriebswissenschaftlich-ökologisch orientierte Fachzeitschrift
171
Journal of strategic marketing
169
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
167
Journal of business economics : JBE
165
Research policy : policy, management and economic studies of science, technology and innovation
165
Berichte aus der Betriebswirtschaft
160
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
151
International journal of electronic customer relationship management : IJECRM
149
Die Betriebswirtschaft : DBW
136
Gabler Research
135
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
134
Betriebs-Berater : BB
132
Journal of marketing
125
Harvard-Business-Manager : das Wissen der Besten
124
International journal of contemporary hospitality management
121
Journal of travel and tourism marketing
118
Journal of hospitality marketing & management
117
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ECONIS (ZBW)
285
Showing
1
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10
of
285
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1
When less is more : the downside of customer
knowledge
sharing in new product development teams
Tang, Yihui
;
Marinova, Detelina
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
2
,
pp. 288-307
Persistent link: https://www.econbiz.de/10012290963
Saved in:
2
Absorbing customer
knowledge
: how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
3
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
4
Utilizing customer
knowledge
in innovation : antecedents and impact of customer involvement on new product performance
Cui, Anna Shaojie
;
Wu, Fang
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
4
,
pp. 516-538
Persistent link: https://www.econbiz.de/10011563229
Saved in:
5
Advancing and consolidating
knowledge
about customer engagement
Brodie, Roderick J.
;
Hollebeek, Linda D.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 283-284
Persistent link: https://www.econbiz.de/10009383364
Saved in:
6
Service innovation viewed through a service-dominant logic lens : a conceptual framework and empirical analysis
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 3-23
Persistent link: https://www.econbiz.de/10008826890
Saved in:
7
Perceived service quality and custumer trust : does enhancing customers' service
knowledge
matter?
Eisingerich, Andreas B
;
Bell, Simon J.
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 256-268
Persistent link: https://www.econbiz.de/10003705597
Saved in:
8
A customer portfolio
management
model that relates company's marketing to its long-term survival
McAlister, Leigh
;
Sinha, Shameek
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
3
,
pp. 584-600
Persistent link: https://www.econbiz.de/10012548067
Saved in:
9
The impact of unprofitable customer
management
strategies on shareholder value
Feng, Hui
;
Morgan, Neil A.
;
Rego, Lopo L.
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
2
,
pp. 246-269
Persistent link: https://www.econbiz.de/10012290948
Saved in:
10
How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie Isobel
;
Keeling, Kathleen
;
Ruyter, Ko de
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012434104
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