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~isPartOf:"Journal of service research : JSR"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Konsumentenverhalten"
~subject:"USA"
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Search: subject:"Service quality"
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Konsumentenverhalten
USA
Service quality
231
Dienstleistungsqualität
229
Customer satisfaction
114
Kundenzufriedenheit
114
Beziehungsmarketing
78
Relationship marketing
78
Consumer behaviour
72
Quality management
64
Qualitätsmanagement
64
Health care
29
Gesundheitsversorgung
27
Gesundheitswesen
26
Health care system
26
Customer service
25
Kundenservice
25
Service industry
25
Dienstleistungssektor
24
Beschwerdemanagement
21
Complaint management
21
Hospital
21
Krankenhaus
21
Dienstleistung
20
Services
20
Product quality
17
Produktqualität
17
Higher education institution
14
Hochschule
14
Patienten
14
Patients
14
Customer value
11
E-commerce
11
Electronic Commerce
11
Kundenwert
11
service recovery
10
Customer loyalty
9
Emotion
9
Online retailing
9
Online-Handel
9
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41
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1
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Article
77
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2
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79
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79
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2
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2
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2
Sammelwerk
2
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English
79
Author
All
Dandis, Ala' Omar
3
McColl-Kennedy, Janet R.
3
Schumann, Jan Hendrik
3
Al Haj Eid, Mohammad Badi’
2
Auh, Seigyoung
2
Beatty, Sharon E.
2
Bonfanti, Angelo
2
Cassia, Fabio
2
Danaher, Tracey S.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Natarajan, Thamaraiselvan
2
Patterson, Paul G.
2
Seiders, Kathleen
2
Sivakumar, K.
2
Uhrich, Fabian
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Zou, Shaoming
2
Abu Bakar, Juhaida
1
Ahmed, Ezaz
1
Al Asheq, Ahmed
1
Alagiriswamy, Ravikumar
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Andreassen, Tor W.
1
Babakus, Emin
1
Baccarani, Claudio
1
Baker, Julie
1
Banerjee, Madhumita
1
Barrutia, José M.
1
Bartl, Christopher
1
Bearden, William O.
1
Bell, Simon J.
1
Benoit, Sabine
1
Berry, Leonard L.
1
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Journal of service research : JSR
The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
240
International journal of hospitality management
207
Journal of business research : JBR
126
Working paper / National Bureau of Economic Research, Inc.
112
The journal of services marketing
111
International journal of contemporary hospitality management
80
Journal of hospitality marketing & management
80
Services marketing quarterly
70
The service industries journal
68
Journal of travel and tourism marketing
67
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Service business
40
Journal of air transport management
37
Journal of service management
34
Quality management journal : QMJ
33
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
31
Tourism management : research, policies, practice
31
International journal of quality and service sciences
30
Health care management review : HCM review
29
International journal of services and operations management
29
Managing service quality : MSQ ; an international journal
29
Psychology & marketing
27
International journal of services, economics and management
26
Journal of service research
25
European journal of marketing : EJM
23
Journal of strategic marketing
23
Total quality management & business excellence
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of the Academy of Marketing Science
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
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ECONIS (ZBW)
79
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1
The intricate relationships of consumers’ loyalty and their perceptions of
service
quality
, price and satisfaction in restaurant service
Selim Ahmed
;
Al Asheq, Ahmed
;
Ahmed, Ezaz
;
Chowdhury, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 519-539
Persistent link: https://www.econbiz.de/10014321246
Saved in:
2
A comparison between E-TailQ and ES-Qual for measuring e-
service
quality
in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
3
Web design and trust as moderators in the relationship between e-
service
quality
, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
4
Does pickup
service
quality
explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan
;
Ramanan, Deepak V.
;
Jayapal, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
Saved in:
5
Service innovation in the restaurant sector during COVID-19 : digital technologies to reduce customers' risk perception
Esposito, Benedetta
;
Sessa, Maria Rosaria
;
Sica, Daniela
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 134-164
Persistent link: https://www.econbiz.de/10013537705
Saved in:
6
How integrated store-
service
quality
promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived v...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1113-1144
Persistent link: https://www.econbiz.de/10014547961
Saved in:
7
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
8
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
9
Bank 4.0 experiential quality and customer loyalty : a serial mediating role of customer trust and engagement
Hussein, Ananda Sabil
;
Sumiati
;
Hapsari, Raditha
;
Abu …
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1706-1721
Persistent link: https://www.econbiz.de/10014380874
Saved in:
10
Customer lifetime value : investigating the factors affecting attitudinal and behavioural brand loyalty
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 476-493
Persistent link: https://www.econbiz.de/10013338048
Saved in:
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