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~isPartOf:"Journal of service research : JSR"
~subject:"Customer satisfaction"
~subject:"Konsumentenverhalten"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Search: subject_exact:"Consumer Behaviour"
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Customer satisfaction
Konsumentenverhalten
Service quality
Consumer behaviour
103
Beziehungsmarketing
49
Relationship marketing
49
Dienstleistungsqualität
47
Kundenzufriedenheit
38
Beschwerdemanagement
14
Complaint management
14
Emotion
14
Dienstleistungssektor
11
Service industry
11
Dienstleistung
10
Services
10
Viral marketing
10
Virales Marketing
10
USA
9
United States
9
Customer service
7
Dienstleistungsmarketing
7
Kundenservice
7
Services marketing
7
Customer integration
6
Experiment
6
Kundenintegration
6
Preismanagement
6
Pricing strategy
6
Customer value
5
Kundenwert
5
Selbstbedienung
5
Self-service
5
Social network
5
Soziales Netzwerk
5
customer satisfaction
5
Arbeitsverhalten
4
Dienstleistungsmanagement
4
E-commerce
4
Electronic Commerce
4
Innovation
4
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30
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Article
103
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Konferenzbeitrag
Article in journal
103
Language
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English
103
Author
All
Ruyter, Ko de
4
Schumann, Jan Hendrik
4
Wangenheim, Florian von
4
McColl-Kennedy, Janet R.
3
Patterson, Paul G.
3
Wetzels, Martin
3
Wirtz, Jochen
3
Aksoy, Lerzan
2
Auh, Seigyoung
2
Bolton, Lisa E.
2
Buoye, Alexander
2
Collier, Joel E.
2
Danaher, Tracey S.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Gruen, Thomas W.
2
Guo, Lin
2
Haws, Kelly L.
2
Keiningham, Timothy
2
Lemon, Katherine N.
2
Lobschat, Lara
2
Mattila, Anna S.
2
Mittal, Vikas
2
Orsingher, Chiara
2
Pallas, Florian
2
Seiders, Kathleen
2
Sivakumar, K.
2
Tang, Chuanyi
2
Tsarenko, Yelena
2
Uhrich, Fabian
2
Walsh, Gianfranco
2
Wieseke, Jan
2
Zou, Shaoming
2
Ackermann, Sebastian
1
Akşin, O. Zeynep
1
Alavi, Sascha
1
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Published in...
All
Journal of service research : JSR
Journal of business research : JBR
1,971
Journal of retailing and consumer services
1,929
International journal of consumer studies
760
International journal of hospitality management
723
Psychology & marketing
658
Journal of consumer research : JCR ; an interdisciplinary bimonthly
581
Asia Pacific journal of marketing and logistics
391
The journal of product & brand management
391
The journal of brand management : an international journal
355
European journal of marketing : EJM
347
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of marketing research : JMR
343
Management science : journal of the Institute for Operations Research and the Management Sciences
333
Journal of international consumer marketing
320
Journal of travel and tourism marketing
320
Journal of marketing management : MM
307
Journal of retailing
303
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
302
Tourism management : research, policies, practice
301
Journal of marketing communications
300
Cogent business & management
297
International journal of retail & distribution management
292
The international review of retail, distribution and consumer research
292
Marketing letters : a journal of research in marketing
289
Journal of marketing
288
Journal of the Academy of Marketing Science
284
The journal of consumer marketing
284
Journal of consumer behaviour : an international research review
283
Journal of fashion marketing and management
283
Marketing intelligence & planning
276
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
273
International journal of contemporary hospitality management
261
Technological forecasting & social change : an international journal
261
Journal of business ethics : JOBE
259
The journal of services marketing
259
Young consumers : insight and ideas for responsible marketers
255
Journal of economic psychology : research in economic psychology and behavioral economics
253
Journal of hospitality marketing & management
245
Food policy : economics planning and politics of food and agriculture
240
Journal of food products marketing
231
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ECONIS (ZBW)
103
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1
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103
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1
Experiential purchase quality : exploring the dimensions and outcomes of highly memorable experiential purchases
Pelletier, Mark J.
;
Collier, Joel E.
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 456-473
Persistent link: https://www.econbiz.de/10011951809
Saved in:
2
The differential effects of online peer review and expert review on service evaluations : the roles of confidence and information convergence
Keh, Hean Tat
;
Sun, Jin
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 474-489
Persistent link: https://www.econbiz.de/10011951812
Saved in:
3
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011916500
Saved in:
4
Shifting the blame : how surcharge pricing influences blame attributions for a service price increase
Pallas, Florian
;
Bolton, Lisa E.
;
Lobschat, Lara
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 302-318
Persistent link: https://www.econbiz.de/10011916507
Saved in:
5
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
6
Selling painful yet pleasurable service offerings : an examination of hedonic appeals
Liu, Qing
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 336-352
Persistent link: https://www.econbiz.de/10011916517
Saved in:
7
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
8
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
9
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
10
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
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