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~isPartOf:"Journal of strategic marketing"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Hotel industry"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
Dienstleistungsqualität
Hotel industry
Kundenzufriedenheit
292
Service quality
132
Consumer behaviour
113
Konsumentenverhalten
113
Beziehungsmarketing
106
Relationship marketing
106
Holiday behaviour
67
Urlaubsverhalten
67
Tourism
49
Tourismus
48
Satisfaction
36
Hotellerie
32
Tourism industry
30
Tourismuswirtschaft
30
Online retailing
26
Online-Handel
26
Viral marketing
26
Virales Marketing
26
Emotion
22
Quality management
19
Tourism marketing
19
Tourismusmarketing
19
Qualitätsmanagement
18
Beschwerdemanagement
17
Brand image
17
Complaint management
17
Markenimage
17
Arbeitszufriedenheit
16
International tourism
16
Internationaler Tourismus
16
Job satisfaction
16
Confidence
15
Customer service
15
Taiwan
15
Vertrauen
15
Kundenservice
14
Destination management
13
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Ghazali Musa
4
Han, Heesup
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Albayrak, Tahir
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Caber, Meltem
3
Chung, Namho
3
Lee, Jin-soo
3
Sedigheh Moghavvemi
3
Su, LuJun
3
Uysal, Muzaffer
3
Assaker, Guy
2
Barnes, Stuart J.
2
Beise-Zee, Rian
2
Cai, Ruiying
2
Dearden, Philip
2
Finsterwalder, Jörg
2
Fu, Xiaoxiao
2
Gounaris, Spiros
2
Hitchcock, Michael
2
Hu, Feng
2
Huang, Songshan
2
Hyun, Sunghyup Sean
2
Jung, Timothy
2
Kim, Woo Gon
2
Korfiatis, Nikolaos
2
Lai, Ivan K. W.
2
Larivière, Bart
2
Leue, M. Claudia
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Liu, Yong
2
Lu, Lu
2
Mai, Enping
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2
Mishra, Sita
2
Nicolau, Juan Luis
2
O'Cass, Aron
2
Park, Sangwon
2
Petrick, James F.
2
Prebežac, Darko
2
Radojevic, Tijana
2
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2
Roy, Sanjit
2
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Australian and New Zealand Marketing Academy
1
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Journal of strategic marketing
Managing service quality : MSQ ; an international journal
Tourism management : research, policies, practice
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
SpringerLink / Bücher
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
292
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292
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1
Beyond surveys : leveraging automated text analysis of travellers' online reviews to enhance service quality and willingness to recommend
Robertson, Jeandri
;
Vella, Joseph
;
Duncan, Sherese
; …
- In:
Journal of strategic marketing
32
(
2024
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10014553335
Saved in:
2
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
3
Understanding the shoppers' perception in retail shopping malls : a self-determination theory perspective
Li, Ling Hin
;
Cheung, Ka Shing
;
Tse, Wing Sze
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 58-73
Persistent link: https://www.econbiz.de/10014303129
Saved in:
4
Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo
;
Chen, Qi
;
Lu, Jiandong
;
Wang, Xiaolei
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
Saved in:
5
What drives car buyers to accept a rejuvenated brand? : the mediating effects of value and pricing in a consumer-brand relationship
Muhammad Iskandar Hamzah
;
Pontes, Nicolas
- In:
Journal of strategic marketing
32
(
2024
)
2
,
pp. 114-136
Persistent link: https://www.econbiz.de/10014553130
Saved in:
6
Mediating role of perceived authenticity in the relationship between luxury service experience and life satisfaction
Kwon, Jookyung
;
Amendah, Eklou
;
Ahn, Jiseon
- In:
Journal of strategic marketing
32
(
2024
)
2
,
pp. 137-151
Persistent link: https://www.econbiz.de/10014553133
Saved in:
7
Factors affecting consumer post COVID-19 online shopping behavior : the moderating role of commitment : evidence from Palestine
Baidoun, Samir D.
;
Salem, Mohammed Z.
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10014553257
Saved in:
8
Consumer patronage in omnichannel retailing and the moderating impact of culture : a MetaSEM review
Mukhopadhyay, Sandip
;
Chauhan, Sumedha
;
Mishra, Sita
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 374-390
Persistent link: https://www.econbiz.de/10014553261
Saved in:
9
Market orientation and behavioural intentions of tourists in Ghana's tourist destinations : the mediation role of tourist satisfaction
Anabila, Peter
;
Achiriga, Victor
;
Okpattah, Benard
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 99-115
Persistent link: https://www.econbiz.de/10014303142
Saved in:
10
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
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