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~isPartOf:"Journal of strategic marketing"
~subject:"Bank"
~subject:"Retail trade"
~subject:"Service quality"
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Search: subject:"Beziehungsmarketing"
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Bank
Retail trade
Service quality
Beziehungsmarketing
169
Relationship marketing
169
Consumer behaviour
65
Konsumentenverhalten
65
Customer satisfaction
39
Kundenzufriedenheit
39
Marketing management
28
Marketingmanagement
28
Brand management
26
Dienstleistungsqualität
26
Markenführung
26
Social Web
24
Social web
24
Customer integration
22
Kundenintegration
22
Lieferantenmanagement
21
Supplier relationship management
21
Brand image
19
Markenimage
19
Betriebliche Wertschöpfung
16
Value creation
16
Confidence
15
Internet marketing
15
Online-Marketing
15
Vertrauen
15
Brand
14
Customer value
14
Kundenwert
14
Markenartikel
14
Einzelhandel
12
Structural equation model
11
Strukturgleichungsmodell
11
relationship marketing
10
Online retailing
8
Online-Handel
8
Strategic management
8
Strategisches Management
8
E-commerce
7
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Undetermined
28
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39
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1
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40
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40
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1
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English
40
Author
All
Roy, Sanjit Kumar
3
Mishra, Sita
2
Rizomyliotis, Ioannis
2
Thaichon, Park
2
Weaven, Scott
2
Akter, Shahriar
1
Anderl, Eva
1
Apostolos, Giovanis
1
Ashill, Nicholas
1
Augusto, Mário Gomes
1
Balaji, M. S.
1
Banerjee, Shubhomoy
1
Beerli, Asunción
1
Boisvert, Jean
1
Burford, Oksana
1
Butaney, Gul T.
1
Cambra-Fierro, Jesús Juan
1
Centeno, Edgar
1
Chai, Joe Choon Yean
1
Chatterjee, Ravi
1
Chatterjee, Swagato
1
Chauhan, Sumedha
1
Chiagouris, Larry
1
Coelho, Filipe
1
Colton, Deborah
1
Diaz-Meneses, Gonzalo
1
Dibb, Sally
1
Eshghi, Abdolreza
1
Feistel, Matthias S. G.
1
Fernandes, Teresa
1
Frazer, Lorelle
1
Gounaris, Spiros
1
Gravier, Michael J.
1
Gruner, Richard L.
1
Gudergan, Siegfried
1
Guo, Jingjing
1
Gupta, Mahesh Chander
1
Hair, Neil
1
Hani, Umme
1
Haverila, Matti Juhani
1
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Published in...
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Journal of strategic marketing
Journal of retailing and consumer services
314
Journal of business research : JBR
148
International journal of hospitality management
116
The journal of services marketing
104
The service industries journal
88
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of retailing
56
Services marketing quarterly
55
The international journal of bank marketing : IJBM
55
Journal of hospitality marketing & management
54
Journal of service research : JSR
48
The international review of retail, distribution and consumer research
47
International journal of contemporary hospitality management
46
Service business
45
Journal of travel and tourism marketing
44
Cogent business & management
40
Journal of service management
40
International journal of retail & distribution management
38
International journal of electronic customer relationship management : IJECRM
33
International journal of retail and distribution management
33
Journal of service research
32
The TQM journal : the international review of organizational improvement
32
Industrial marketing management : the international journal for industrial and high-tech firms
31
Marketing intelligence & planning
31
Journal of the Academy of Marketing Science
29
Tourism management : research, policies, practice
29
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
28
Asia Pacific journal of marketing and logistics
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
International journal of quality and service sciences
25
Psychology & marketing
25
Managing service quality : MSQ ; an international journal
24
European journal of marketing : EJM
23
Journal of marketing
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of financial services marketing : JFSM
22
Total quality management & business excellence
22
International journal of services and operations management
21
Journal of air transport management
21
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ECONIS (ZBW)
40
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1
Consumer patronage in omnichannel retailing and the moderating impact of culture : a MetaSEM review
Mukhopadhyay, Sandip
;
Chauhan, Sumedha
;
Mishra, Sita
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 374-390
Persistent link: https://www.econbiz.de/10014553261
Saved in:
2
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
5
Customers' relationship maintenance and loyalty intentions after a brand transgression : a moderated mediation approach
Banerjee, Shubhomoy
;
Ratnakaram, Sunitha
;
Lohan, Amanish
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 693-717
Persistent link: https://www.econbiz.de/10014304951
Saved in:
6
Consumer retention through phygital experience in omnichannel retailing : role of consumer empowerment and satisfaction
Mishra, Sita
;
Malhotra, Gunjan
;
Chatterjee, Ravi
; …
- In:
Journal of strategic marketing
31
(
2023
)
4
,
pp. 749-766
Persistent link: https://www.econbiz.de/10014304964
Saved in:
7
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
8
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
9
Relationship marketing in franchising and retailing
Thaichon, Park
;
Frazer, Lorelle
;
Weaven, Scott
- In:
Journal of strategic marketing
30
(
2022
)
2
,
pp. 113-114
Persistent link: https://www.econbiz.de/10013170049
Saved in:
10
Relationship marketing in franchising and retailing
2022
Persistent link: https://www.econbiz.de/10013170068
Saved in:
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