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~isPartOf:"Journal of strategic marketing"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
~subject:"Hochschule"
~subject:"Konsumentenverhalten"
~subject:"Theory"
~subject:"customer satisfaction"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Customer satisfaction
Hochschule
Konsumentenverhalten
Theory
customer satisfaction
Dienstleistungsqualität
43
Service quality
43
Kundenzufriedenheit
26
Relationship marketing
26
Consumer behaviour
20
Confidence
9
Vertrauen
9
Beschwerdemanagement
7
Complaint management
7
Online retailing
5
Online-Handel
5
Dienstleistungssektor
4
E-commerce
4
Electronic Commerce
4
Quality management
4
Qualitätsmanagement
4
Service industry
4
service quality
4
Arbeitszufriedenheit
3
Customer service
3
Customer value
3
Einzelhandel
3
Gerechtigkeit
3
Job satisfaction
3
Justice
3
Kundenservice
3
Kundenwert
3
Marketing management
3
Marketingmanagement
3
Retail trade
3
Structural equation model
3
Strukturgleichungsmodell
3
Viral marketing
3
Virales Marketing
3
customer loyalty
3
relationship quality
3
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Online availability
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Undetermined
23
Type of publication
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Article
35
Type of publication (narrower categories)
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Article in journal
35
Aufsatz in Zeitschrift
35
Language
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English
35
Author
All
Roy, Sanjit Kumar
3
Rizomyliotis, Ioannis
2
Sreejesh, S.
2
Abbas, Ghassan
1
Anderl, Eva
1
Anwar, Ali
1
Apostolos, Giovanis
1
Ashill, Nicholas
1
Ashraf, Abdul R.
1
Augusto, Mário Gomes
1
Balaji, M. S.
1
Billore, Aditya
1
Boisvert, Jean
1
Boon-Cheong Chew
1
Burford, Oksana
1
Butaney, Gul T.
1
Chatterjee, Swagato
1
Coelho, Filipe
1
Eshghi, Abdolreza
1
Feistel, Matthias S. G.
1
Fernandes, Teresa
1
Gaffke, Susanne Maria
1
Gounaris, Spiros
1
Gravier, Michael J.
1
Gruner, Richard L.
1
Gudergan, Siegfried
1
Guo, Jingjing
1
Haverila, Matti Juhani
1
Hazzam, Joe
1
Hong, Soonkwan
1
Hsiao, Aaron
1
Islam, Hafizul
1
Iyer, Pramod
1
Jain, Devendra
1
Jayasimha, K. R.
1
Jebarajakirthy, Charles
1
Jirásek, Michal
1
Kaura, Vinita
1
Ketron, Seth
1
Khan, M. Sajid
1
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Published in...
All
Journal of strategic marketing
International journal of hospitality management
306
Journal of retailing and consumer services
303
Journal of business research : JBR
199
The journal of services marketing
179
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
159
The service industries journal
156
International journal of contemporary hospitality management
122
Journal of hospitality marketing & management
119
Journal of travel and tourism marketing
107
Services marketing quarterly
106
Journal of service research : JSR
82
Service business
79
Journal of air transport management
78
The TQM journal : the international review of organizational improvement
75
Tourism management : research, policies, practice
75
International journal of quality and service sciences
72
Cogent business & management
69
International journal of services and operations management
68
Journal of service management
64
International journal of quality & reliability management
61
Total quality management & business excellence
61
Managing service quality : MSQ ; an international journal
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Asia Pacific journal of marketing and logistics
56
International journal of services, economics and management
55
International journal of productivity and quality management : IJPQM
54
Quality management journal : QMJ
50
The international journal of bank marketing : IJBM
50
Journal of the Academy of Marketing Science
44
Journal of Asian finance, economics and business : JAFEB
40
Industrial marketing management : the international journal for industrial and high-tech firms
36
Psychology & marketing
36
International journal of services and operations management : IJSOM
34
Journal of service research
34
Marketing intelligence & planning
34
International journal of business information systems : IJBIS
32
Journal of retailing
32
European journal of marketing : EJM
31
Journal of service theory and practice : JSTP
31
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ECONIS (ZBW)
35
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1
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
2
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
3
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
4
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
5
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
6
Determinants of overall franchisee satisfaction : application of the performance feedback theory
Jirásek, Michal
;
Gaffke, Susanne Maria
;
Windsperger, Josef
- In:
Journal of strategic marketing
30
(
2022
)
2
,
pp. 221-238
Persistent link: https://www.econbiz.de/10013170061
Saved in:
7
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
8
Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
;
Iyer, Pramod
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
Saved in:
9
Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
10
Strategic imperatives of mobile commerce in developing countries : the influence of consumer innovativeness, ubiquity, perceived value, risk, and cost on usage
Anwar, Ali
;
Thongpapanl, Narongsak
;
Ashraf, Abdul R.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 722-742
Persistent link: https://www.econbiz.de/10012653610
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