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Search: subject_exact:"Käuferzufriedenheit"
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Customer satisfaction
68
Kundenzufriedenheit
68
Beziehungsmarketing
39
Consumer behaviour
39
Konsumentenverhalten
39
Relationship marketing
39
Dienstleistungsqualität
29
Service quality
29
Brand image
9
Confidence
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Einzelhandel
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Markenimage
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Online retailing
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Online-Handel
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Retail trade
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Vertrauen
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customer satisfaction
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Markenführung
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Marketingmanagement
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satisfaction
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Beschwerdemanagement
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Complaint management
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Structural equation model
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Viral marketing
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Virales Marketing
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trust
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Brand
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Emotion
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Markenartikel
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Qualitätsmanagement
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service quality
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68
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Mai, Enping
2
Mishra, Sita
2
Rizomyliotis, Ioannis
2
Roy, Sanjit
2
Sreejesh, S.
2
Wilkins, Stephen
2
Abbas, Ghassan
1
Abdullateef, Aliyu Olayemi
1
Achiriga, Victor
1
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Ahn, Jiseon
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Amawate, Vibhas
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Amendah, Eklou
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Balaji, M. S.
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Banerjee, Shubhomoy
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Banerji, Diptiman
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Baumann, Chris
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Beerli, Asunción
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Boon-Cheong Chew
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Journal of strategic marketing
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of quality and service sciences
63
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
68
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1
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1
What drives car buyers to accept a rejuvenated brand? : the mediating effects of value and pricing in a consumer-brand relationship
Muhammad Iskandar Hamzah
;
Pontes, Nicolas
- In:
Journal of strategic marketing
32
(
2024
)
2
,
pp. 114-136
Persistent link: https://www.econbiz.de/10014553130
Saved in:
2
Mediating role of perceived authenticity in the relationship between luxury service experience and life satisfaction
Kwon, Jookyung
;
Amendah, Eklou
;
Ahn, Jiseon
- In:
Journal of strategic marketing
32
(
2024
)
2
,
pp. 137-151
Persistent link: https://www.econbiz.de/10014553133
Saved in:
3
Factors affecting consumer post COVID-19 online shopping behavior : the moderating role of commitment : evidence from Palestine
Baidoun, Samir D.
;
Salem, Mohammed Z.
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10014553257
Saved in:
4
Consumer patronage in omnichannel retailing and the moderating impact of culture : a MetaSEM review
Mukhopadhyay, Sandip
;
Chauhan, Sumedha
;
Mishra, Sita
- In:
Journal of strategic marketing
32
(
2024
)
3
,
pp. 374-390
Persistent link: https://www.econbiz.de/10014553261
Saved in:
5
Beyond surveys : leveraging automated text analysis of travellers' online reviews to enhance service quality and willingness to recommend
Robertson, Jeandri
;
Vella, Joseph
;
Duncan, Sherese
; …
- In:
Journal of strategic marketing
32
(
2024
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10014553335
Saved in:
6
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
7
Understanding the shoppers' perception in retail shopping malls : a self-determination theory perspective
Li, Ling Hin
;
Cheung, Ka Shing
;
Tse, Wing Sze
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 58-73
Persistent link: https://www.econbiz.de/10014303129
Saved in:
8
Market orientation and behavioural intentions of tourists in Ghana's tourist destinations : the mediation role of tourist satisfaction
Anabila, Peter
;
Achiriga, Victor
;
Okpattah, Benard
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 99-115
Persistent link: https://www.econbiz.de/10014303142
Saved in:
9
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
10
The contribution of managerial ability on customer satisfaction : an empirical investigation
Ngo, Thanh
;
Mai, Enping
;
Siguaw, Judy
;
Jory, Surendranath R.
- In:
Journal of strategic marketing
31
(
2023
)
2
,
pp. 343-369
Persistent link: https://www.econbiz.de/10014303242
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