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~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"Service business"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Customer satisfaction"
~subject:"Satisfaction"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
Satisfaction
Kundenzufriedenheit
307
Dienstleistungsqualität
150
Service quality
150
Consumer behaviour
137
Konsumentenverhalten
137
Beziehungsmarketing
128
Relationship marketing
128
Holiday behaviour
47
Urlaubsverhalten
47
Tourism
41
Tourismus
41
Beschwerdemanagement
33
Complaint management
33
Emotion
32
Tourism industry
32
Tourismuswirtschaft
32
Bank
29
Customer service
24
Kundenservice
24
Tourism marketing
24
Tourismusmarketing
24
Customer loyalty
19
Dienstleistungssektor
18
Service industry
18
Personal banking
17
Privatkundengeschäft
17
Arbeitszufriedenheit
15
Customer integration
15
Job satisfaction
15
Kundenintegration
15
Lieferantenmanagement
15
Loyalty
15
Supplier relationship management
15
Confidence
14
Vertrauen
14
Viral marketing
14
Virales Marketing
14
Brand image
13
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307
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Grégoire, Yany
4
Homburg, Christian
4
Le Nguyen Hau
4
Pham Ngoc Thuy
4
Prayag, Girish
4
Pérez, Andrea
4
Aksoy, Lerzan
3
Kumar, V.
3
Rodríguez del Bosque, Ignacio A.
3
Wieseke, Jan
3
Amin, Muslim
2
Bang, Nguyen
2
Bitner, Mary Jo
2
Caber, Meltem
2
Cervera-Taulet, Amparo
2
Chang, Hsin Hsin
2
Chiang, Ai-Hsuan
2
Choudhury, Koushiki
2
Falk, Tomas
2
Gil Saura, Irene
2
Grewal, Dhruv
2
Han, Heesup
2
Huan, Tzung-cheng
2
Jarvis, Cheryl Burke
2
Jeng, Don Jyh-Fu
2
Kaura, Vinita
2
Keiningham, Timothy
2
Kim, Min-su
2
Ladeira, Wagner Junior
2
Lee, Donhee
2
Luo, Xueming
2
Mahrous, Abeer A.
2
Mainardes, Emerson Wagner
2
Melero-Polo, Iguácel
2
Mithas, Sunil
2
Morgan, Neil A.
2
Muskat, Birgit
2
Olugbade, Olusegun A.
2
Pérez-Cabañero, Carmen
2
Raithel, Sascha
2
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Journal of the Academy of Marketing Science
Service business
The international journal of bank marketing : IJBM
Tourism management perspectives : TMP
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
Total quality management & business excellence
65
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
307
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1
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307
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
4
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
5
Managing customer satisfaction after a product recall : the joint role of remedy, brand equity, and severity
Mafael, Alexander
;
Raithel, Sascha
;
Hock, Stefan J.
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 174-194
Persistent link: https://www.econbiz.de/10012819750
Saved in:
6
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
7
Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic
Liu, Chengyu
;
Li, Yan
;
Fang, Mingjie
;
Liu, Feng
- In:
Service business
17
(
2023
)
2
,
pp. 449-476
Persistent link: https://www.econbiz.de/10014333823
Saved in:
8
Can bike-sharing availability improve tourist satisfaction? : evidence in Chicago
Zhang, Ziqiong
;
Yang, Yang
;
Yang, Sen
;
Zhang, Zili
- In:
Tourism management perspectives : TMP
48
(
2023
),
pp. 1-23
Persistent link: https://www.econbiz.de/10014461385
Saved in:
9
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
10
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
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