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~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Dienstleistungsqualität"
~subject:"United States"
~subject:"Vertrauen"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
United States
Vertrauen
Beziehungsmarketing
164
Relationship marketing
164
Consumer behaviour
76
Konsumentenverhalten
76
Customer satisfaction
33
Kundenzufriedenheit
33
Lieferantenmanagement
24
Supplier relationship management
24
Service quality
22
Salespeople
20
Verkaufspersonal
20
Customer value
17
Kundenwert
17
Marketing management
16
Marketingmanagement
16
Customer integration
13
Internet marketing
13
Kundenintegration
13
Online-Marketing
13
Social Web
13
Social web
13
Firm performance
12
USA
12
Unternehmenserfolg
12
Brand management
11
Kundenbindungsprogramm
11
Loyalty program
11
Markenführung
11
Marketing theory
11
Marketingtheorie
11
Brand image
10
Customer engagement
10
Einzelhandel
10
Markenimage
10
Retail trade
10
B-to-B-Marketing
9
Business-to-business marketing
9
Dienstleistungssektor
9
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19
Free
2
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Article
37
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Article in journal
37
Aufsatz in Zeitschrift
37
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English
37
Author
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Kumar, V.
3
Gremler, Dwayne D.
2
Grégoire, Yany
2
Sesé, F. Javier
2
Voorhees, Clay M.
2
Walsh, Gianfranco
2
Albrecht, Arne Keno
1
Allen, Alexis M.
1
Asselmann, Daniel
1
Aurier, Philippe
1
Baker, Julie
1
Bansal, Harvir S.
1
Beatty, Sharon E.
1
Bhagwat, Yashoda
1
Bhargava, Mukesh
1
Bilstein, Nicola
1
Bolton, Ruth N.
1
Borah, Sourav Bikash
1
Brach, Simon
1
Brady, Michael K.
1
Brocato, E. Deanne
1
Cadario, Romain
1
Chan, Kimmy Wa
1
Chandon, Pierre
1
Chen, Rocky Peng
1
Chen, Tom
1
Chen, Xingyu
1
Davis-Sramek, Beth
1
Dong, Beibei
1
Dose, David
1
Droge, Cornelia
1
Du, Jiangang
1
Elsner, Ralf
1
Falk, Tomas
1
Fan, Xiucheng
1
Feng, Tianjun
1
Fisher, Robert J.
1
Folse, Judith Anne Garretson
1
Foo, Maw Der
1
Forkmann, Sebastian
1
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Journal of the Academy of Marketing Science
Journal of retailing and consumer services
231
Journal of business research : JBR
160
International journal of hospitality management
146
The journal of services marketing
119
The service industries journal
88
Industrial marketing management : the international journal for industrial and high-tech firms
65
Journal of hospitality marketing & management
63
Journal of service research : JSR
60
Services marketing quarterly
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
International journal of contemporary hospitality management
55
Journal of travel and tourism marketing
55
Service business
48
Journal of service management
43
Cogent business & management
39
Asia Pacific journal of marketing and logistics
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
Journal of strategic marketing
36
The international journal of bank marketing : IJBM
35
The journal of business & industrial marketing
35
Journal of service research
34
The TQM journal : the international review of organizational improvement
34
Tourism management : research, policies, practice
33
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
30
Psychology & marketing
29
Marketing intelligence & planning
28
International journal of electronic marketing and retailing : IJEMR
27
Journal of marketing
27
European journal of marketing : EJM
26
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
26
Journal of financial services marketing : JFSM
25
International journal of services and operations management
24
Managing service quality : MSQ ; an international journal
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of quality and service sciences
23
Total quality management & business excellence
23
Journal of air transport management
22
International journal of retail & distribution management
21
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ECONIS (ZBW)
37
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1
Trust in blockchain-enabled exchanges : duture directions in blockchain marketing
Teck Ming Tan
;
Saraniemi, Saila
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 914-939
Persistent link: https://www.econbiz.de/10014326666
Saved in:
2
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
3
Healthy in the wrong way : mismatching of marketers' food claim use and consumers' preferences in the United States but not France
Chandon, Pierre
;
Cadario, Romain
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
1
,
pp. 153-173
Persistent link: https://www.econbiz.de/10013493164
Saved in:
4
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
5
Boundary spanner corruption : a potential dark side of multi-level trust in marketing relationships
Forkmann, Sebastian
;
Webb, Jonathan
;
Henneberg, Stephan
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 889-914
Persistent link: https://www.econbiz.de/10013389479
Saved in:
6
How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie Isobel
;
Keeling, Kathleen
;
Ruyter, Ko de
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012434104
Saved in:
7
The interplay between business and personal trust on relationship performance in conditions of market turbulence
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
6
,
pp. 1138-1155
Persistent link: https://www.econbiz.de/10012386878
Saved in:
8
Leveraging service recovery strategies to reduce customer churn in an emerging market
Borah, Sourav Bikash
;
Prakhya, Srinivas
;
Sharma, Amalesh
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
5
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012301271
Saved in:
9
S-D logic-informed customer engagement : integrative framework, revised fundamental propositions, and application to CRM
Hollebeek, Linda D.
;
Srivastava, Rajendra K.
;
Chen, Tom
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
1
,
pp. 161-185
Persistent link: https://www.econbiz.de/10011996797
Saved in:
10
Unintended reward costs : the effectiveness of customer referral reward programs for innovative products and services
Dose, David
;
Walsh, Gianfranco
;
Beatty, Sharon E.
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
3
,
pp. 438-459
Persistent link: https://www.econbiz.de/10012107178
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