//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of the Operational Research Society : OR"
~isPartOf:"Public management review"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Beziehungsmarketing"
~subject:"United Kingdom"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Mystery shopping"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
United Kingdom
Dienstleistungsqualität
115
Service quality
115
Customer satisfaction
45
Kundenzufriedenheit
45
Consumer behaviour
32
Konsumentenverhalten
32
Public services
32
Öffentliche Dienstleistung
32
Relationship marketing
29
Bank
22
Personal banking
16
Privatkundengeschäft
16
Bankgeschäft
14
Banking services
14
Electronic Banking
14
Electronic banking
14
Gesundheitsversorgung
12
Health care
12
Betriebliche Wertschöpfung
10
India
10
Indien
10
Value creation
10
Gesundheitswesen
9
Health care system
9
Customer integration
8
Dienstleistung
8
Kundenintegration
8
Services
8
Dienstleistungsmarketing
7
Satisfaction
7
Services marketing
7
Financial services
6
Finanzdienstleistung
6
Großbritannien
6
Hospital
6
Krankenhaus
6
Banking
5
Banks
5
more ...
less ...
Online availability
All
Undetermined
14
Free
1
Type of publication
All
Article
Type of publication (narrower categories)
All
Article in journal
35
Aufsatz in Zeitschrift
35
Language
All
English
35
Author
All
Brun, Isabelle
2
Rajaobelina, Lova
2
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Amin, Muslim
1
Arcand, Manon
1
Babakus, Emin
1
Bak, Randall
1
Bang, Nguyen
1
Bapat, Dhananjay
1
Bhat, Suhail Ahmad
1
Buonamassa, Daniela
1
Checkland, Kath
1
Chikazhe, Lovemore
1
Chung, Kwanghun
1
Clemes, Michael D.
1
Darzi, Mushtag Ahmad
1
Daunt, Kate L.
1
Devlin, James
1
Eser, Zeliha
1
Fatima, Tasneem
1
Ferguson, David
1
Gan, Christopher
1
Girard, Tulay
1
Gorgoglione, Michele
1
Günal, M. M.
1
Hardyman, Wendy
1
Hino, Hayiel
1
Howard, Susan J.
1
Ismail, Hina
1
Jackson, Michael C.
1
Jahanzeb, Sadia
1
Johnston, N.
1
Jung, Tobias
1
Kaura, Vinita
1
Khan, Zia
1
Kislov, Roman
1
Kitchener, Martin
1
Klaus, Philipp
1
Ladeira, Wagner Junior
1
more ...
less ...
Published in...
All
Journal of the Operational Research Society : OR
Public management review
The international journal of bank marketing : IJBM
Journal of retailing and consumer services
180
International journal of hospitality management
117
Journal of business research : JBR
110
The journal of services marketing
98
The service industries journal
85
Journal of hospitality marketing & management
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Services marketing quarterly
54
Journal of service research : JSR
48
International journal of contemporary hospitality management
47
Journal of travel and tourism marketing
45
Service business
42
Journal of service management
37
The TQM journal : the international review of organizational improvement
33
Tourism management : research, policies, practice
32
Cogent business & management
31
Journal of service research
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of quality and service sciences
24
Asia Pacific journal of marketing and logistics
22
International journal of services and operations management
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Journal of air transport management
21
Total quality management & business excellence
21
Marketing intelligence & planning
20
International journal of productivity and quality management : IJPQM
19
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of quality & reliability management
18
International journal of services, economics and management
18
Psychology & marketing
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
more ...
less ...
Source
All
ECONIS (ZBW)
35
Showing
1
-
10
of
35
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
"Real-world" priority setting for service improvement in English primary care : a decentred approach
Kislov, Roman
;
Checkland, Kath
;
Wilson, Paul M.
; …
- In:
Public management review
25
(
2023
)
1
,
pp. 150-174
Persistent link: https://www.econbiz.de/10013548256
Saved in:
2
Does the interactive quality of premium asset management service promote customers' referral intentions? : the moderating effect of customer's asset size
Park, Kyoo Bae
;
Park, Min Jae
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 596-615
Persistent link: https://www.econbiz.de/10011725701
Saved in:
3
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
4
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
5
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
6
Exploring the antecedents of loyalty in the context of multi-channel banking
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 174-186
Persistent link: https://www.econbiz.de/10011707751
Saved in:
7
Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
8
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
9
Emotional brand attachment : a factor in customer-bank relationships
Levy, Shalom
;
Hino, Hayiel
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
2
,
pp. 136-150
Persistent link: https://www.econbiz.de/10011486706
Saved in:
10
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->