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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Problems and perspectives in management : PPM ; international research journal"
~isPartOf:"SpringerLink / Bücher"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Call centre"
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Call centre
7
Callcenter
7
Arbeitskräfte
2
Beziehungsmarketing
2
Burnout
2
Dienstleistungsqualität
2
Relationship marketing
2
Service quality
2
Workforce
2
Arbeitsgestaltung
1
Arbeitsmobilität
1
Arbeitszufriedenheit
1
Austauschtheorie
1
Call centres
1
Canada
1
Customer satisfaction
1
Customer service
1
Dienstleistungsberufe
1
Dienstleistungsmanagement
1
Efficiency
1
Effizienz
1
Employee monitoring
1
Employee retention
1
Financial services
1
Finanzdienstleistung
1
Information technology
1
Informationstechnik
1
Job design
1
Job satisfaction
1
Kanada
1
Kundenservice
1
Kundenzufriedenheit
1
Labour mobility
1
Leadership
1
Leistungsanreiz
1
Leistungsentgelt
1
Mitarbeiterbindung
1
Neuseeland
1
New Zealand
1
Perception
1
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Type of publication
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Article
8
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Aufsatz in Zeitschrift
Article in journal
8
Hochschulschrift
1
Wörterbuch
1
Language
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English
7
German
1
Author
All
Ashill, Nicholas J.
1
Cheong, KiJu
1
Choi, Sujeong
1
Dalin, Rolf
1
Ellway, Benjamin Piers William
1
Feinberg, Richard A.
1
Flint, Douglas
1
Haley, Lynn M.
1
Hendrickse, Rozenda
1
Lukea-Bhiwajee, Soolakshna D.
1
McNally, Jeffrey J.
1
Miller, Noleen
1
Naidoo, Perunjodi
1
Oodith, Devina
1
Parumasur, Sanjana Brijball
1
Ramseook-Munhurrun, Prabha
1
Rod, Michel
1
Strandberg, Christer
1
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Published in...
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Managing service quality : MSQ ; an international journal
Problems and perspectives in management : PPM ; international research journal
SpringerLink / Bücher
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
European journal of industrial relations
9
International employment relations review
9
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Employee relations
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
4
Omega : the international journal of management science
4
Administrative Sciences : open access journal
3
European management journal
3
Harvard-Business-Manager : das Wissen der Besten
3
Human resource management
3
Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
3
International journal of electronic customer relationship management : IJECRM
3
International journal of work innovation : IJWI
3
Journal of service research : JSR
3
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
3
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ECONIS (ZBW)
8
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1
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8
of
8
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relevance
articles prioritized
date (newest first)
date (oldest first)
1
Differences in
call
centre
agents' perception of their job characteristics, physical work environment and wellbeing
Miller, Noleen
;
Hendrickse, Rozenda
- In:
Problems and perspectives in management : PPM ; …
14
(
2016
)
1
,
pp. 51-63
Persistent link: https://www.econbiz.de/10011619039
Saved in:
2
Is the quantity-quality trade-off in c all centres a false dichotomy?
Ellway, Benjamin Piers William
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 230-251
Persistent link: https://www.econbiz.de/10010359567
Saved in:
3
Technology in a call center an asset to managing customers and their needs?
Oodith, Devina
;
Parumasur, Sanjana Brijball
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
1
,
pp. 72-82
Persistent link: https://www.econbiz.de/10010375781
Saved in:
4
The impact of
call
centre
stressors on inbound and outbound
call-centre
agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
Saved in:
5
The effects of employee perceptions of monitoring procedures on turnover
Haley, Lynn M.
;
Flint, Douglas
;
McNally, Jeffrey J.
- In:
Problems and perspectives in management : PPM ; …
10
(
2012
)
3
,
pp. 75-82
Persistent link: https://www.econbiz.de/10009701755
Saved in:
6
Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Choi, Sujeong
;
Cheong, KiJu
;
Feinberg, Richard A.
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 492-516
Persistent link: https://www.econbiz.de/10009681564
Saved in:
7
The role of strategic context, operational requirements, and work design in in-house call centres in the financial sector
Strandberg, Christer
;
Dalin, Rolf
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
6
,
pp. 544-564
Persistent link: https://www.econbiz.de/10008778608
Saved in:
8
Employee perceptions of service quality in a
call
centre
Ramseook-Munhurrun, Prabha
;
Naidoo, Perunjodi
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
5
,
pp. 541-557
Persistent link: https://www.econbiz.de/10009525069
Saved in:
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