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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Hotel industry"
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Search: subject_exact:"Customer satisfaction"
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Subject
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Customer satisfaction
Dienstleistungsqualität
Hotel industry
Kundenzufriedenheit
415
Service quality
232
Beziehungsmarketing
175
Consumer behaviour
175
Konsumentenverhalten
175
Relationship marketing
175
Holiday behaviour
67
Urlaubsverhalten
67
Customer service
59
Kundenservice
58
Satisfaction
55
Tourism
50
Tourismus
49
Beschwerdemanagement
38
Complaint management
38
Emotion
37
Hotellerie
36
Dienstleistungssektor
33
Service industry
33
Tourism industry
31
Tourismuswirtschaft
31
Arbeitszufriedenheit
30
Job satisfaction
30
Viral marketing
30
Virales Marketing
30
Online retailing
24
Online-Handel
24
Quality management
22
USA
22
United States
22
Qualitätsmanagement
21
Taiwan
21
Loyalty
19
Tourism marketing
19
Tourismusmarketing
19
Zufriedenheit
18
Customer experience
17
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195
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Article
413
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2
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415
Aufsatz in Zeitschrift
415
Case study
4
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4
Collection of articles of several authors
2
Sammelwerk
2
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1
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English
415
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Sharma, Piyush
7
Collier, Joel E.
4
Ghazali Musa
4
Han, Heesup
4
Klaus, Philipp
4
Mattila, Anna S.
4
Albayrak, Tahir
3
Barnes, Donald C.
3
Caber, Meltem
3
Chung, Namho
3
Gounaris, Spiros
3
Huang, Min-Hsin
3
Kim, Jong Min
3
Lee, Jin-soo
3
O'Cass, Aron
3
Palmer, Adrian
3
Sedigheh Moghavvemi
3
Su, LuJun
3
Uysal, Muzaffer
3
Wu, Li-wei
3
Zhan, Wu
3
Akamavi, Raphaël K.
2
Aksoy, Lerzan
2
Al-Hawari, Mohd Ahmad
2
Alkire, Linda
2
Alrawadieh, Ziad
2
Assaker, Guy
2
Bang, Nguyen
2
Barnes, Stuart J.
2
Basso, Kenny
2
Beise-Zee, Rian
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Brady, Michael K.
2
Bruce, Helen L.
2
Cai, Ruiying
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
Coughlan, Joseph
2
Dearden, Philip
2
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Institution
All
Australian and New Zealand Marketing Academy
1
Published in...
All
Managing service quality : MSQ ; an international journal
The journal of services marketing
Tourism management : research, policies, practice
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
291
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
100
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
SpringerLink / Bücher
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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Source
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ECONIS (ZBW)
415
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1
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10
of
415
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1
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo
;
Chen, Qi
;
Lu, Jiandong
;
Wang, Xiaolei
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
Saved in:
4
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
5
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
6
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
7
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
8
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
9
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
10
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
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