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~isPartOf:"Service business"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Dienstleistungssektor"
~subject:"Justice"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Dienstleistungssektor
Justice
Dienstleistungsqualität
109
Service quality
107
Kundenzufriedenheit
61
Customer satisfaction
60
Beziehungsmarketing
44
Relationship marketing
42
Konsumentenverhalten
36
Beschwerdemanagement
18
Complaint management
18
Service industry
15
Quality management
12
Qualitätsmanagement
12
Customer service
10
Kundenservice
10
Lieferantenmanagement
10
Satisfaction
10
Supplier relationship management
10
Customer integration
9
Kundenintegration
9
Hospital
8
Krankenhaus
8
Einzelhandel
7
Emotion
7
Gesundheitswesen
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Health care system
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Retail trade
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Viral marketing
7
Virales Marketing
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Customer loyalty
6
Service recovery
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Services
6
South Korea
6
Südkorea
6
Betriebliche Wertschöpfung
5
Business services
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Dienstleistung
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53
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53
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Chang, Hsin Hsin
2
Jeng, Don Jyh-Fu
2
Le Nguyen Hau
2
Lee, Donhee
2
Pham Ngoc Thuy
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Afudo-Peregrina, Angel F.
1
Alan, Alev Kocak
1
Alonso-Almeida, María Mar del
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1
Bagur-Femenías, Llorenç
1
Bali, Zsofia
1
Becker, Marc
1
Belanche, Daniel
1
Benedettini, Ornella
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Casaló, Luis V.
1
Chaparro-Pelaez, Julian
1
Chen, I. Fei
1
Chen, Lily Shui-lien
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Eskofier, Björn M.
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Fernandes, Teresa
1
Fernández-Sabiote, Estela
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Flavián Blanco, Carlos
1
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Service business
Journal of retailing and consumer services
248
International journal of hospitality management
215
Journal of business research : JBR
140
The journal of services marketing
128
The service industries journal
90
International journal of contemporary hospitality management
84
Journal of hospitality marketing & management
81
Services marketing quarterly
77
Journal of travel and tourism marketing
66
Journal of service research : JSR
62
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Journal of service management
51
Cogent business & management
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Journal of service research
38
International journal of quality and service sciences
37
International journal of services and operations management
34
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
International journal of quality & reliability management
32
Journal of air transport management
31
SpringerLink / Bücher
30
The TQM journal : the international review of organizational improvement
30
The international journal of bank marketing : IJBM
30
Psychology & marketing
29
Journal of service theory and practice : JSTP
28
International journal of services, economics and management
27
Journal of strategic marketing
27
Total quality management & business excellence
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Managing service quality : MSQ ; an international journal
26
Journal of the Academy of Marketing Science
25
European journal of marketing : EJM
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
International journal of electronic marketing and retailing : IJEMR
24
Industrial marketing management : the international journal for industrial and high-tech firms
23
Journal of hospitality and tourism insights
23
Journal of retailing
23
Journal of Asian finance, economics and business : JAFEB
21
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ECONIS (ZBW)
53
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
4
Predicting delays in service operations
Schéele, Fabian von
;
Haftor, Darek M.
;
Pashkevich, Natallia
- In:
Service business
16
(
2022
)
2
,
pp. 211-226
Persistent link: https://www.econbiz.de/10013273610
Saved in:
5
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
6
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
7
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation : a dyadic approach
Nguyen Hong Phuoc
;
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 159-186
Persistent link: https://www.econbiz.de/10013172571
Saved in:
8
B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context
Teixeira, Rafael
;
Przyczynski, Renato
;
Shockley, Jeff
- In:
Service business
16
(
2022
)
3
,
pp. 645-679
Persistent link: https://www.econbiz.de/10013459477
Saved in:
9
Core Chinese cultural values : perceived justice and post-recovery satisfaction in higher education services
Lee, Joseph Lok-Man
;
Cheng, Calvin Wah-On
;
Liu, Vanessa …
- In:
Service business
16
(
2022
)
3
,
pp. 743-770
Persistent link: https://www.econbiz.de/10013459485
Saved in:
10
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario : evidence from the hotel industry in quarantine
Wang, Kuo-Yan
;
Ma, Mu-Lan
;
Yu, Jing
- In:
Service business
15
(
2021
)
2
,
pp. 335-368
Persistent link: https://www.econbiz.de/10012582271
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