//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Service business"
~subject:"Consumer behaviour"
~type_genre:"Article in journal"
~type_genre:"Bibliography included"
~type_genre:"Handbuch"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Dienstleistungsqualität
107
Service quality
107
Customer satisfaction
60
Kundenzufriedenheit
60
Beziehungsmarketing
42
Relationship marketing
42
Konsumentenverhalten
36
Beschwerdemanagement
18
Complaint management
18
Dienstleistungssektor
15
Service industry
15
Quality management
12
Qualitätsmanagement
12
Customer service
10
Kundenservice
10
Lieferantenmanagement
10
Satisfaction
10
Supplier relationship management
10
Customer integration
9
Kundenintegration
9
Hospital
8
Krankenhaus
8
Einzelhandel
7
Emotion
7
Gesundheitswesen
7
Health care system
7
Retail trade
7
Viral marketing
7
Virales Marketing
7
Customer loyalty
6
Justice
6
Service recovery
6
Services
6
South Korea
6
Südkorea
6
Betriebliche Wertschöpfung
5
Business services
5
Confidence
5
Dienstleistung
5
more ...
less ...
Online availability
All
Undetermined
34
Free
2
Type of publication
All
Article
36
Type of publication (narrower categories)
All
Article in journal
Bibliography included
Handbuch
Aufsatz in Zeitschrift
36
Language
All
English
36
Author
All
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Afudo-Peregrina, Angel F.
1
Alan, Alev Kocak
1
Anaya-Sánchez, Rafael
1
Bali, Zsofia
1
Becker, Marc
1
Belanche, Daniel
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Casaló, Luis V.
1
Chang, Hsin Hsin
1
Chaparro-Pelaez, Julian
1
Chen, I. Fei
1
Chen, Lily Shui-lien
1
Chen, WeiWei
1
Chen, Yuan
1
Cheung, Fung Yi Millissa
1
Cheung, Millissa F. Y.
1
Choi, Jeongil
1
Choi, Minseok
1
Fernandes, Teresa
1
Fernández-Sabiote, Estela
1
Flavián Blanco, Carlos
1
Fuentes-Blasco, María
1
Gil-Pechuán, Ignacio
1
Gilboa, Shaked
1
Han, Kyeongseok
1
Henseler, Jörg
1
Hess, Ronald L. <Jr.>
1
Huang, Tseng-Lung
1
Huerta-Álvarez, Rocío
1
Jeng, Don Jyh-Fu
1
Jeon, Hyeon Mo
1
Jung, Jin Ho
1
Kabadayi, Ebru Tumer
1
Kenesei, Zsófia
1
Kim, Dae-Young
1
more ...
less ...
Published in...
All
Service business
Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
18
more ...
less ...
Source
All
ECONIS (ZBW)
36
Showing
1
-
10
of
36
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
4
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario : evidence from the hotel industry in quarantine
Wang, Kuo-Yan
;
Ma, Mu-Lan
;
Yu, Jing
- In:
Service business
15
(
2021
)
2
,
pp. 335-368
Persistent link: https://www.econbiz.de/10012582271
Saved in:
5
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
6
The role of customers in the gig economy : how perceptions of working conditions and service quality influence the use and recommendation of food delivery services
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Service business
15
(
2021
)
1
,
pp. 45-75
Persistent link: https://www.econbiz.de/10012489178
Saved in:
7
Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.
;
Fuentes-Blasco, María
; …
- In:
Service business
15
(
2021
)
3
,
pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
Saved in:
8
Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de
;
Mainardes, Emerson Wagner
; …
- In:
Service business
14
(
2020
)
1
,
pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
Saved in:
9
Customers' acceptance intention of self-service technology of restaurant industry : expanding UTAUT with perceived risk and innovativeness
Jeon, Hyeon Mo
;
Sung, Hye Jin
;
Kim, Hyun Young
- In:
Service business
14
(
2020
)
4
,
pp. 533-551
Persistent link: https://www.econbiz.de/10012417970
Saved in:
10
Overcompensation as a service recovery strategy : the financial aspect of customers' extra effort
Kenesei, Zsófia
;
Bali, Zsofia
- In:
Service business
14
(
2020
)
2
,
pp. 187-216
Persistent link: https://www.econbiz.de/10012304224
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->