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~isPartOf:"Service business"
~subject:"Kundenzufriedenheit"
~subject:"Online-Marketing"
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Kundenzufriedenheit
Online-Marketing
Consumer behaviour
104
Konsumentenverhalten
104
Customer satisfaction
41
Beziehungsmarketing
40
Relationship marketing
40
Dienstleistungsqualität
36
Service quality
36
Social Web
13
Social web
13
Confidence
12
Vertrauen
12
Brand image
11
Brand management
11
Markenführung
11
Markenimage
11
Internet marketing
10
Online retailing
10
Online-Handel
10
Satisfaction
10
Viral marketing
10
Virales Marketing
10
Beschwerdemanagement
9
Complaint management
9
Emotion
9
Gastronomie
8
Restaurant industry
8
Trust
8
Einzelhandel
7
Retail trade
7
Customer service
6
Holiday behaviour
6
Kundenservice
6
Motivation
6
Urlaubsverhalten
6
Customer integration
5
Innovation adoption
5
Innovationsakzeptanz
5
Kundenintegration
5
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Undetermined
45
Free
3
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Article
48
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48
Aufsatz in Zeitschrift
48
Language
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English
48
Author
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Gil Saura, Irene
3
Fuentes-Blasco, María
2
Moliner-Velázquez, Beatriz
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Abdelmaaboud, Abdelhamid K.
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Anaya-Sánchez, Rafael
1
Back, Ki-Joon
1
Balaji, M. S.
1
Bali, Zsofia
1
Barrio-García, Salvador del
1
Becker, Marc
1
Bideh, Alireza Ziaei
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Casado-Díaz, Ana B.
1
Chang, Hsin Hsin
1
Chen, WeiWei
1
Chen, Yuan
1
Cheng, Min-Jhih
1
Cheung, Fung Yi Millissa
1
Cheung, Millissa F. Y.
1
Chiu, Pei-Chun
1
Crespo-Almendros, E.
1
Fernandes, Teresa
1
Fernández-Sabiote, Estela
1
Frías Jamilena, Dolores María
1
Fuentes Blasco, Maria
1
Fuentes-Blasco, Maria
1
Gilboa, Shaked
1
Henseler, Jörg
1
Hess, Ronald L. <Jr.>
1
Hosseini, Seyed Yaghoub
1
Huang, Shiu-Li
1
Huang, Tseng-Lung
1
Huerta-Álvarez, Rocío
1
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Service business
Journal of retailing and consumer services
439
Journal of business research : JBR
331
International journal of hospitality management
229
International journal of internet marketing and advertising : IJIMA
125
Cogent business & management
111
Journal of hospitality marketing & management
108
The journal of services marketing
107
Journal of travel and tourism marketing
103
International journal of contemporary hospitality management
102
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
90
Journal of marketing communications
77
Tourism management : research, policies, practice
77
International journal of advertising : the review of marketing communications
74
International journal of electronic marketing and retailing : IJEMR
74
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
73
Psychology & marketing
72
Journal of internet commerce
71
Asia Pacific journal of marketing and logistics
67
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
64
Journal of promotion management : innovations in planning and applied research
62
The journal of product & brand management
61
The service industries journal
61
Services marketing quarterly
59
Journal of strategic marketing
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
53
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
50
European journal of marketing : EJM
47
International journal of consumer studies
47
Journal of the Academy of Marketing Science
46
The journal of brand management : an international journal
45
Tourism management perspectives : TMP
44
Electronic commerce research
43
Journal of marketing
43
Journal of service management
43
Marketing intelligence & planning
43
The international review of retail, distribution and consumer research
42
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
40
Journal of electronic commerce research : JECR
40
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ECONIS (ZBW)
48
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1
Motivations and attitudes towards consulting eWOM when booking accommodation
Moliner-Velázquez, Beatriz
;
Fuentes-Blasco, María
; …
- In:
Service business
17
(
2023
)
2
,
pp. 557-578
Persistent link: https://www.econbiz.de/10014333837
Saved in:
2
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
3
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
4
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
5
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
6
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea : COVID-19 crisis and beyond
Kim, Seon Hee
;
Yoo, Se Ran
;
Jeon, Hyeon Mo
- In:
Service business
16
(
2022
)
3
,
pp. 771-790
Persistent link: https://www.econbiz.de/10013459487
Saved in:
7
Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de
;
Mainardes, Emerson Wagner
; …
- In:
Service business
14
(
2020
)
1
,
pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
Saved in:
8
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario : evidence from the hotel industry in quarantine
Wang, Kuo-Yan
;
Ma, Mu-Lan
;
Yu, Jing
- In:
Service business
15
(
2021
)
2
,
pp. 335-368
Persistent link: https://www.econbiz.de/10012582271
Saved in:
9
Segmenting customers according to online word-of-mouth about hotels
Moliner-Velázquez, Beatriz
;
Fuentes-Blasco, Maria
;
Gil …
- In:
Service business
15
(
2021
)
1
,
pp. 103-130
Persistent link: https://www.econbiz.de/10012489181
Saved in:
10
Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.
;
Fuentes-Blasco, María
; …
- In:
Service business
15
(
2021
)
3
,
pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
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