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~isPartOf:"Service business"
~subject:"Kundenzufriedenheit"
~subject:"Sozialer Indikator"
~subject:"satisfaction"
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Kundenzufriedenheit
Sozialer Indikator
satisfaction
Customer satisfaction
85
Dienstleistungsqualität
62
Service quality
62
Beziehungsmarketing
43
Relationship marketing
43
Consumer behaviour
41
Konsumentenverhalten
41
Beschwerdemanagement
18
Complaint management
18
Satisfaction
18
Arbeitszufriedenheit
13
Job satisfaction
13
Customer service
11
Dienstleistungssektor
11
Kundenservice
11
Service industry
11
Emotion
10
E-commerce
8
Einzelhandel
8
Electronic Commerce
8
Retail trade
8
Justice
7
Lieferantenmanagement
7
Social Web
7
Social web
7
Supplier relationship management
7
Confidence
6
Customer integration
6
Customer loyalty
6
Gerechtigkeit
6
Kundenintegration
6
Online retailing
6
Online-Handel
6
Robot
6
Roboter
6
Service recovery
6
Vertrauen
6
Viral marketing
6
Virales Marketing
6
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Undetermined
81
Free
4
Type of publication
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Article
85
Type of publication (narrower categories)
All
Article in journal
85
Aufsatz in Zeitschrift
85
Language
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English
85
Author
All
Le Nguyen Hau
3
Pham Ngoc Thuy
3
Chang, Hsin Hsin
2
Chiang, Ai-Hsuan
2
Jeng, Don Jyh-Fu
2
Kim, Min-su
2
Lee, Donhee
2
Melero-Polo, Iguácel
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Alonso-Almeida, María Mar del
1
Anaya-Sánchez, Rafael
1
Back, Ki-Joon
1
Bagur-Femenías, Llorenç
1
Balaji, M. S.
1
Bali, Zsofia
1
Becker, Marc
1
Bideh, Alireza Ziaei
1
Bigné Alcañiz, J. Enrique
1
Biswas, A.
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Chen, Ja-Shen
1
Chen, WeiWei
1
Chen, Yuan
1
Cheng, Calvin Wah-On
1
Cheng, Lai-yu
1
Cheng, Min-Jhih
1
Cheung, Fung Yi Millissa
1
Cheung, Millissa F. Y.
1
Chiu, Pei-Chun
1
Choi, Sukbong
1
Chou, Szu-Yu
1
Chung, Miri
1
Costers, Annelies
1
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Published in...
All
Service business
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
193
The service industries journal
178
Tourism management : research, policies, practice
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Journal of travel and tourism marketing
169
Journal of hospitality marketing & management
158
International journal of contemporary hospitality management
140
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
108
Cogent business & management
106
Services marketing quarterly
101
Journal of service research : JSR
89
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Tourism management perspectives : TMP
85
Psychology & marketing
81
International journal of productivity and quality management : IJPQM
73
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
International journal of services and operations management
66
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of marketing
52
Journal of retailing
52
SpringerLink / Bücher
51
International journal of business information systems : IJBIS
50
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ECONIS (ZBW)
85
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1
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85
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date (oldest first)
1
The role of experiential value, novelty, and
satisfaction
in robot barista coffee shop in South Korea : COVID-19 crisis and beyond
Kim, Seon Hee
;
Yoo, Se Ran
;
Jeon, Hyeon Mo
- In:
Service business
16
(
2022
)
3
,
pp. 771-790
Persistent link: https://www.econbiz.de/10013459487
Saved in:
2
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
3
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
4
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
5
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
6
Using machine learning to explore the determinants of service
satisfaction
with online healthcare platforms during the COVID-19 pandemic
Liu, Chengyu
;
Li, Yan
;
Fang, Mingjie
;
Liu, Feng
- In:
Service business
17
(
2023
)
2
,
pp. 449-476
Persistent link: https://www.econbiz.de/10014333823
Saved in:
7
The path from role clarity to job
satisfaction
: natural acting and the moderating impact of perceived fairness of compensation in services
Chung, Miri
;
Jang, Young-Hye
;
Edelson, Steven A.
- In:
Service business
15
(
2021
)
1
,
pp. 77-102
Persistent link: https://www.econbiz.de/10012489179
Saved in:
8
Core Chinese cultural values : perceived justice and post-recovery
satisfaction
in higher education services
Lee, Joseph Lok-Man
;
Cheng, Calvin Wah-On
;
Liu, Vanessa …
- In:
Service business
16
(
2022
)
3
,
pp. 743-770
Persistent link: https://www.econbiz.de/10013459485
Saved in:
9
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
10
Mindful co-creation of transformative service for better well-being
Mai Thi My‑Quyen
;
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
14
(
2020
)
3
,
pp. 413-437
Persistent link: https://www.econbiz.de/10012304287
Saved in:
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