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Dienstleistungsqualität
107
Service quality
107
Customer satisfaction
68
Kundenzufriedenheit
68
Dienstleistungssektor
58
Service industry
58
Beziehungsmarketing
55
Relationship marketing
55
Consumer behaviour
44
Konsumentenverhalten
44
Innovation
35
Innovation management
24
Innovationsmanagement
24
Beschwerdemanagement
20
Complaint management
20
Services
18
Business services
17
Unternehmensdienstleistung
17
Customer integration
16
Firm performance
16
Kundenintegration
16
Unternehmenserfolg
16
Betriebliche Wertschöpfung
15
Dienstleistung
15
Value creation
15
Customer service
14
Kundenservice
14
Lieferantenmanagement
14
Quality management
14
Qualitätsmanagement
14
Social Web
14
Social web
14
Supplier relationship management
14
Bundling strategy
11
Knowledge-intensive industry
11
Leistungsbündel
11
South Korea
11
Südkorea
11
Taiwan
11
Wissensintensives Unternehmen
11
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Online availability
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Undetermined
216
Free
16
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Article
232
Type of publication (narrower categories)
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Article in journal
232
Aufsatz in Zeitschrift
232
Case study
2
Fallstudie
2
Collection of articles of several authors
1
Sammelwerk
1
Language
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English
232
Author
All
Lee, Donhee
9
Le Nguyen Hau
7
Lee, Sang M.
6
Pham Ngoc Thuy
6
Trimi, Silvana
5
Geum, Youngjung
4
Kim, Kwang-jae
4
Ferreira, João J. M.
3
Hong, Soon Goo
3
Jeng, Don Jyh-Fu
3
Lee, Sang Gun
3
Ribeiro Soriano, Domingo
3
Asikainen, Anna-Leena
2
Chang, Hsin Hsin
2
Chiang, Ai-Hsuan
2
Cho, Insu
2
Choi, Jeongil
2
Chou, Cindy Yunhsin
2
Fang, Yu-Hui
2
Ferreira, Fernando Alberto Freitas
2
Gil-Pechuán, Ignacio
2
Heo, Jun-Yeon
2
Hong, Kwan Soo
2
Jeon, Aeeun
2
Kim, Min-Jun
2
Kim, Min-su
2
Kim, Minjun
2
Kim, Taegoo
2
Lee, Gyehee
2
Lee, Hakyeon
2
Li, Chia-Ying
2
Lim, Chie-Hyeon
2
Lim, SeongBae
2
Liu, Shunzhong
2
Mas-Tur, Alicia
2
Melero-Polo, Iguácel
2
Park, Heejun
2
Park, Yongtae
2
Revuelto-Taboada, Lorenzo
2
Rha, Jin Sung
2
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Published in...
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Service business
IMF Staff Country Reports
2,166
IMF country report
1,253
SpringerLink / Bücher
744
The service industries journal
737
NBER working paper series
683
Working paper / National Bureau of Economic Research, Inc.
630
Journal of business research : JBR
605
NBER Working Paper
554
International journal of hospitality management
543
IMF staff country report
522
Discussion paper series / IZA
511
Journal of retailing and consumer services
477
European journal of operational research : EJOR
455
The journal of services marketing
417
International journal of production economics
405
International journal of production research
391
Transportation research / E : an international journal
326
IMF Working Papers
324
Discussion paper / Centre for Economic Policy Research
322
Industrial marketing management : the international journal for industrial and high-tech firms
309
Policy research working paper : WPS
297
Journal of service management
264
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
260
World Bank E-Library Archive
259
CESifo working papers
258
IZA Discussion Paper
250
Public management review
250
IMF working papers
248
Springer eBook Collection
248
International journal of contemporary hospitality management
238
Working paper
233
Journal of service research : JSR
217
Management science : journal of the Institute for Operations Research and the Management Sciences
215
Telecommunications policy : the international journal of digital economy, data sciences and new media
214
Services marketing quarterly
210
Journal of air transport management
198
Europäische Hochschulschriften / 5
197
International journal of business information systems : IJBIS
186
Technological forecasting & social change : an international journal
186
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ECONIS (ZBW)
232
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1
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10
of
232
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date (oldest first)
1
A comparative analysis of contactless e-
service
encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
2
Can robots recover a
service
using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
3
Customer comfort during
service
robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
4
Predicting delays in
service
operations
Schéele, Fabian von
;
Haftor, Darek M.
;
Pashkevich, Natallia
- In:
Service business
16
(
2022
)
2
,
pp. 211-226
Persistent link: https://www.econbiz.de/10013273610
Saved in:
5
Towards becoming a
service
-dominant enterprise : an actor engagement perspective
Chou, Hsin-Hui
;
Huang, Chao-Chin
;
Tu, Pei-Yun
- In:
Service business
17
(
2023
)
2
,
pp. 607-632
Persistent link: https://www.econbiz.de/10014333845
Saved in:
6
Applying Industry 4.0 technologies for the sustainability of small
service
enterprises
Pandya, Darshan
;
Kumar, Gopal
- In:
Service business
17
(
2023
)
1
,
pp. 37-59
Persistent link: https://www.econbiz.de/10014282862
Saved in:
7
Barriers and opportunities of digital servitization for SMEs : the effect of smart Product-
Service
System business models
Le Dain, Marie Anne
;
Benhayoun, Lamiae
;
Matthews, Judy
; …
- In:
Service business
17
(
2023
)
1
,
pp. 359-393
Persistent link: https://www.econbiz.de/10014282977
Saved in:
8
The dual outcomes of frontliner’s autonomous motivation and deep acting in
service
co-creation : a dyadic approach
Nguyen Hong Phuoc
;
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 159-186
Persistent link: https://www.econbiz.de/10013172571
Saved in:
9
Technology- or human-related
service
innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
10
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants
Fernández-Pérez de la Lastra, Susana
; …
- In:
Service business
18
(
2024
)
1
,
pp. 53-80
Persistent link: https://www.econbiz.de/10014504714
Saved in:
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