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~isPartOf:"Services marketing quarterly"
~isPartOf:"The journal of services marketing"
~subject:"Beziehungsmarketing"
~subject:"Wahrnehmung"
~subject:"customer satisfaction"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Wahrnehmung
customer satisfaction
Dienstleistungsqualität
349
Service quality
349
Customer satisfaction
205
Kundenzufriedenheit
205
Consumer behaviour
170
Konsumentenverhalten
170
Relationship marketing
146
Customer service
66
Kundenservice
66
Dienstleistungssektor
59
Service industry
59
Beschwerdemanagement
41
Complaint management
41
Services
37
Dienstleistung
35
Dienstleistungsmarketing
23
Einzelhandel
23
Retail trade
23
Services marketing
23
Customer experience
22
service quality
21
USA
19
United States
19
Arbeitszufriedenheit
17
Customer integration
17
Emotion
17
Job satisfaction
17
Kundenintegration
17
Brand management
16
Markenführung
16
Satisfaction
16
Viral marketing
15
Virales Marketing
15
Brand image
14
Gesundheitsversorgung
14
Health care
14
Markenimage
14
Mobile communications
14
Mobilkommunikation
14
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2
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Article
158
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Article in journal
158
Aufsatz in Zeitschrift
158
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English
158
Author
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Klaus, Philipp
5
Choi, Beom Joon
4
Gilboa, Shaked
3
Johnson, Lester W.
3
Leisen Pollack, Birgit
3
Mattila, Anna S.
3
Shin, Hyunju
3
Aksoy, Lerzan
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Carter, Leanne
2
D'Alessandro, Steven
2
Gray, David
2
Greene, Henry
2
Gustafsson, Anders
2
Hollebeek, Linda D.
2
Holloway, Betsy Bugg
2
Kim, Hyun Sik
2
McColl-Kennedy, Janet R.
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Suh, Munshik
2
Vilnai-Yavetz, Iris
2
Wang, Edward Shih-tse
2
Abney, Alexandra K.
1
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Ahmad, Fauziah Sh.
1
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alkire, Linda
1
Arrivabene, Lorena Silva
1
Arteaga-Moreno, Francisco
1
Ashill, Nicholas J.
1
Baillod, Chloé
1
Ball, Joan
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Published in...
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Services marketing quarterly
The journal of services marketing
Journal of retailing and consumer services
184
International journal of hospitality management
126
Journal of business research : JBR
109
The service industries journal
79
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
72
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
52
Journal of service research : JSR
50
International journal of contemporary hospitality management
49
Service business
43
Cogent business & management
38
Journal of service management
37
International journal of services and operations management
34
Journal of service research
33
The TQM journal : the international review of organizational improvement
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
Total quality management & business excellence
30
Tourism management : research, policies, practice
30
Journal of strategic marketing
29
International journal of services, economics and management
28
International journal of productivity and quality management : IJPQM
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
The international journal of bank marketing : IJBM
25
Managing service quality : MSQ ; an international journal
24
International journal of quality and service sciences
23
Journal of the Academy of Marketing Science
23
Marketing intelligence & planning
23
Asia Pacific journal of marketing and logistics
22
Journal of air transport management
22
International journal of electronic customer relationship management : IJECRM
21
Psychology & marketing
20
International journal of electronic marketing and retailing : IJEMR
19
International journal of quality & reliability management
18
Journal of service theory and practice : JSTP
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal for global business advancement : JGBA
16
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
16
Journal of marketing
16
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ECONIS (ZBW)
158
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61
The effects of store environment elements on customer-to-customer interactions involving older shoppers
Tomazelli, Joana
;
Broilo, Patricia Liebesny
;
Espartel, …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 339-350
Persistent link: https://www.econbiz.de/10011742690
Saved in:
62
Promoting customers' involvement with service brands : evidence from coffee shop customers
Kim, Soon-Ho
;
Lee, Seonjeong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 733-744
Persistent link: https://www.econbiz.de/10011801521
Saved in:
63
Secondary but significant : secondary customers' existence, vulnerability and needs in care services
Leino, Henna M.
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 760-770
Persistent link: https://www.econbiz.de/10011801525
Saved in:
64
Inertia in services : causes and consequences for switching
Gray, David
;
D'Alessandro, Steven
;
Johnson, Lester W.
; …
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 485-498
Persistent link: https://www.econbiz.de/10011801570
Saved in:
65
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Saved in:
66
Giving back the "self" in self service : customer preferences in self-service failure recovery
Collier, Joel E.
;
Breazeale, Michael
;
White, Allyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 604-617
Persistent link: https://www.econbiz.de/10011801633
Saved in:
67
Snubbing the old to embrace the new: the impact of cross-buying on the usage of existing services
Krishnamurthy, Anup
;
Shainesh, G.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 662-675
Persistent link: https://www.econbiz.de/10011801652
Saved in:
68
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
69
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
70
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
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