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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Corporate social responsibility"
~subject:"Emotion"
~subject:"Service quality"
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Search: subject_exact:"Kundenorientierung"
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Corporate social responsibility
Emotion
Service quality
Beziehungsmarketing
85
Relationship marketing
85
Consumer behaviour
41
Konsumentenverhalten
41
Bank
38
Customer satisfaction
34
Kundenzufriedenheit
34
Dienstleistungsqualität
25
Personal banking
21
Privatkundengeschäft
21
Confidence
12
Vertrauen
12
Customer loyalty
11
Electronic Banking
11
Electronic banking
11
Bankgeschäft
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Banking services
10
Brand management
9
Financial services
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Finanzdienstleistung
9
India
9
Indien
9
Loyalty
9
Markenführung
9
Trust
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Customers
8
Lieferantenmanagement
8
Supplier relationship management
8
Banking
7
Brand image
7
Markenimage
7
Banks
6
Corporate Social Responsibility
6
Customer value
6
Kundenwert
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Banking industry
5
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33
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33
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English
33
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Pérez, Andrea
4
Rodríguez del Bosque, Ignacio A.
3
Bapat, Dhananjay
2
Brun, Isabelle
2
Rajaobelina, Lova
2
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Amin, Muslim
1
Arcand, Manon
1
Babakus, Emin
1
Bak, Randall
1
Bang, Nguyen
1
Bhat, Suhail Ahmad
1
Buonamassa, Daniela
1
Butcher, Ken
1
Butt, Muhammad Mohsin
1
Chikazhe, Lovemore
1
Chomvilailuk, Rojanasak
1
Clemes, Michael D.
1
Darzi, Mushtag Ahmad
1
Eser, Zeliha
1
Fatima, Tasneem
1
Ferguson, David
1
Gan, Christopher
1
Girard, Tulay
1
Gorgoglione, Michele
1
Hino, Hayiel
1
Hoffmann, Arvid O. I.
1
Inyang, Aniefre Eddie
1
Ismail, Hina
1
Itani, Omar S.
1
Jahanzeb, Sadia
1
Kaura, Vinita
1
Ketteler, Dana
1
Khan, Zia
1
Klaus, Philipp
1
Ladeira, Wagner Junior
1
Levy, Shalom
1
Line, Ricard
1
Loh, Claire
1
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Published in...
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The international journal of bank marketing : IJBM
Journal of retailing and consumer services
216
Journal of business research : JBR
166
International journal of hospitality management
145
The journal of services marketing
113
The service industries journal
83
Journal of hospitality marketing & management
61
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Services marketing quarterly
54
International journal of contemporary hospitality management
53
Journal of service research : JSR
52
Journal of travel and tourism marketing
50
Service business
48
Cogent business & management
42
Journal of service management
42
Tourism management : research, policies, practice
38
Journal of service research
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Journal of strategic marketing
31
The TQM journal : the international review of organizational improvement
31
Asia Pacific journal of marketing and logistics
30
Industrial marketing management : the international journal for industrial and high-tech firms
30
Marketing intelligence & planning
29
International journal of quality and service sciences
27
Journal of the Academy of Marketing Science
27
Psychology & marketing
27
The journal of brand management : an international journal
25
Journal of business ethics : JOBE
23
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
23
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
23
Journal of air transport management
22
Journal of service theory and practice : JSTP
22
Managing service quality : MSQ ; an international journal
22
Total quality management & business excellence
22
European journal of marketing : EJM
21
International journal of services and operations management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
The journal of business & industrial marketing
20
The journal of product & brand management
20
International journal of electronic customer relationship management : IJECRM
19
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ECONIS (ZBW)
33
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1
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
2
Does the interactive quality of premium asset management service promote customers' referral intentions? : the moderating effect of customer's asset size
Park, Kyoo Bae
;
Park, Min Jae
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 596-615
Persistent link: https://www.econbiz.de/10011725701
Saved in:
3
Impact of brand familiarity on brands experience dimensions for financial services brands
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 637-648
Persistent link: https://www.econbiz.de/10011725709
Saved in:
4
Exploring the antecedents of loyalty in the context of multi-channel banking
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 174-186
Persistent link: https://www.econbiz.de/10011707751
Saved in:
5
Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
6
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
7
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
8
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
9
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
10
Emotional brand attachment : a factor in customer-bank relationships
Levy, Shalom
;
Hino, Hayiel
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
2
,
pp. 136-150
Persistent link: https://www.econbiz.de/10011486706
Saved in:
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