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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Customer satisfaction
66
Beziehungsmarketing
42
Relationship marketing
42
Consumer behaviour
39
Dienstleistungsqualität
39
Konsumentenverhalten
39
Service quality
39
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32
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Bankgeschäft
9
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Satisfaction
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Loyalty
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Customer value
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Customers
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Kundenwert
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Confidence
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Corporate social responsibility
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Mobilkommunikation
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SERVQUAL
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66
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Pérez, Andrea
3
Aksoy, Lerzan
2
Amin, Muslim
2
Bang, Nguyen
2
Choudhury, Koushiki
2
Kaura, Vinita
2
Ladeira, Wagner Junior
2
Rodríguez del Bosque, Ignacio A.
2
Sampaio, Cláudio Hoffmann
2
Santini, Fernando de Oliveira
2
Adewoye, Oyerinde J.
1
Al-Hawari, Mohd Ahmad
1
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1
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1
Arcand, Manon
1
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1
Ayo, Charles K.
1
Babakus, Emin
1
Ball, Joan
1
Bandyopadhyay, Nirmalya
1
Bapat, Dhananjay
1
Basso, Kenny
1
Batra, Dharminder Kumar
1
Berraies, Sarra
1
Bhat, Suhail Ahmad
1
Brun, Isabelle
1
Buonamassa, Daniela
1
Buoye, Alexander
1
Chikazhe, Lovemore
1
Chupun Gowanit
1
Darzi, Mushtag Ahmad
1
Dauda, Samson Yusuf
1
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1
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1
Dimitriadis, Sergios
1
Eweoya, Ibukun O.
1
Fatima, Johra Kayeser
1
Fatma, Mobin
1
Ferguson, David
1
Fontaine, Rodrigue
1
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The international journal of bank marketing : IJBM
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
298
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service management
69
Journal of strategic marketing
68
Total quality management & business excellence
65
International journal of quality and service sciences
63
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
66
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66
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1
Do ongoing relationships buffer the effects of service recovery on customers̕ trust and loyalty?
Santos, Cristiane Pizzutti dos
;
Basso, Kenny
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
3
,
pp. 168-192
Persistent link: https://www.econbiz.de/10009553733
Saved in:
2
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
3
Evaluating customers' behavioral intentions in less significant financial institutions
Pauluzzo, Rubens
;
Geretto, Enrico Fioravante
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 714-732
Persistent link: https://www.econbiz.de/10011729054
Saved in:
4
Elucidating perceived overall service quality in retail banking
Zalfa Laili Hamzah
;
Lee, Siew Peng
;
Sedigheh Moghavvemi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
5
,
pp. 781-804
Persistent link: https://www.econbiz.de/10011755765
Saved in:
5
Exploring the antecedents of loyalty in the context of multi-channel banking
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 174-186
Persistent link: https://www.econbiz.de/10011707751
Saved in:
6
Determinants of co-creation in banking services
Mainardes, Emerson Wagner
;
Teixeira, Aridelmo
;
Romano, …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 187-204
Persistent link: https://www.econbiz.de/10011707759
Saved in:
7
Linking satisfaction to credit card decisions : an application of the Wallet Allocation Rule
Aksoy, Lerzan
;
Keiningham, Timothy
;
Buoye, Alexander
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 205-219
Persistent link: https://www.econbiz.de/10011707764
Saved in:
8
Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context
Petzer, Daniel J.
;
De Meyer-Heydenrych, Christine F.
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 241-253
Persistent link: https://www.econbiz.de/10011707778
Saved in:
9
Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
10
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
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